Can't hear person on other end after 16 mins

Posts: 21 · Vonage Forum Associate Joined: Jul 25, 2005 Posts: 21

Are all three lines used for voice traffic or are one or more used for Fax?

If one or more is used for Fax Traffic, then you may not have the problem with that particular line (unless you get a REALLY big fax).

Just a thought.

Sound!
If bad sound were fatal, AUDIO would be the leading cause of Death!

kilo323 wrote:

Okay - I see people are having some success by port forwarding to the ATA.

My dilemma is that I have 3 lines on 2 ATA's (motorolla VT1005 and Linksys RT31P2)

I can't port forward to 1 ATA since I need 2 ATA's to accommodate 3 lines.

I am having the same issues, after a while the call drops or either party can't hear.

My setup -

I have the WRT54G hooked up to my SB5100 cable modem with the ATA's behind it.

Any suggestions?

Posts: 1 · New Forum Member Joined: Jul 26, 2005 Posts: 1

Here's the exact email I received from a Vonage Rep regarding the problem with the 1 way audio. Not sure if they fixed it because I setup the port forwarding from my Linksys WRT54G router as suggested in this Forum. So we'll see if the problem was actually fixed! Good luck,
Scorp

Thank you for contacting Customer Service. I am sorry for any delay in responding.

Dear Sir or Madam,

In response to your email, As per my engineers they have resolved the issue with calls with no audio after 16 minutes. This was resolved at 7/25/05 2:30PM EST Yesterday. If you still continue to have this problem please respond back to this email.

Thank you for choosing Vonage.

Posts: 2251 · Posted: Tue Jul 26, 2005 7:10 pm Post subject:

This topic has been moved to:

16 Minute Cutoff Problem Fixed -- Please Test