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lsdean
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 05, 2005
Posts: 16

PostPosted: Fri Jul 08, 2005 10:11 am    Post subject: Incoming calls - computerized/choppy Reply with quote Back to top

Over the last week or two, some of our incoming calls become computerized/robotic/choppy sounding. This only happens on incoming calls. Usually calling the person back solves the problem.

setup:
Motorola SB4200 Hooked up to a Linksys WRT54G Running Sveasoft Firmware>Linksys RT31PT2

I wondering if I am getting some kind of electrical interfernce. I moved my routers around some last night and the problem seemed to disappear only to return this morning. I ran some tests yesterday and they seemed ok. Once I get home I can post some results. Any ideas? I will probably move some things around to try to eliminate any chance of electrical interference as a first step.
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tomw22
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Joined: Jul 08, 2005
Posts: 1

PostPosted: Fri Jul 08, 2005 12:29 pm    Post subject: Reply with quote Back to top

I have the exact same problem as you with a similiar configuration.
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lsdean
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Joined: Mar 05, 2005
Posts: 16

PostPosted: Tue Jul 12, 2005 10:10 pm    Post subject: Reply with quote Back to top

My problem is gone. I had a short in my power adapter. I replaced it and the interference has gone away.
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paul248
Vonage Forum Evangelist
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:32 pm    Post subject: Reply with quote Back to top

Which device's power adapter did you replace? What did you replace it with?
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tronixx
Vonage Forum Senior
Vonage Forum Senior


Joined: Jul 04, 2005
Posts: 102

PostPosted: Tue Jul 12, 2005 11:09 pm    Post subject: Reply with quote Back to top

yes please post your info. this is good troubleshooting info. i have the wrt54 GS and the same phone adapter with a linksys modem
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lsdean
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Joined: Mar 05, 2005
Posts: 16

PostPosted: Wed Jul 13, 2005 12:22 pm    Post subject: Reply with quote Back to top

I replaced the power adapter for the Linksys WRT54G.

I believe that this is the one I replaced it with:
12V/1000mA AC-to-DC Power Adapter
http://www.radioshack.com/product.asp?catalog%5Fname=CTLG&product%5Fid=273-1776
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fugufish
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New Forum Member


Joined: Jan 31, 2005
Posts: 7

PostPosted: Thu Jul 14, 2005 12:47 pm    Post subject: Re: Incoming calls - computerized/choppy Reply with quote Back to top

lsdean wrote:
Over the last week or two, some of our incoming calls become computerized/robotic/choppy sounding. This only happens on incoming calls. Usually calling the person back solves the problem.

setup:
Motorola SB4200 Hooked up to a Linksys WRT54G Running Sveasoft Firmware>Linksys RT31PT2

I wondering if I am getting some kind of electrical interfernce. I moved my routers around some last night and the problem seemed to disappear only to return this morning. I ran some tests yesterday and they seemed ok. Once I get home I can post some results. Any ideas? I will probably move some things around to try to eliminate any chance of electrical interference as a first step.


I have been having the same problems except it's on both incoming and outgoing calls. Some of the caller's words drop out or get a springy metallic quality to them. Unfortunately, in the last week I also upgraded my cable modem service to .8/10Mbps and changed my cable modem from an SB3100 to a SB5100. I thought it was my new hardware but the problem comes and goes. It's really bad today, but last night it was fine. It is very frustrating. It sounds like packet loss but I have nothing else running to use any bandwidth.
Otherwise my internet connection is fine and I'm enjoying the increased speeds.

My configuration:
SB5100 (2 WAN IPs)
5 port 10/100 switch
RT31P2 | BESFX41
nothing | PCs/WAP/16 port 10/100 switch
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 14, 2005 3:37 pm    Post subject: Reply with quote Back to top

Packet loss and bandwidth are separate of themselves...you can have lower bandwidth with low packetloss and be ok...I have seen people with 8 mbps down and 1mbps up and with high latency and packetloss and have bad quality...

Try www.testyourvoip.com and do a test call to Boston. The look at the detailed results showing to and from boston and post them here...
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mohrds
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 05, 2005
Posts: 34

PostPosted: Wed Jul 20, 2005 8:50 am    Post subject: Reply with quote Back to top

OK, Here's my problem. I have 2 Linksys RT31P2 on a partial T3 connection (9.5Mb up / 8.5Mb down). Both have substattial audio dropouts in both directions about every 90 seconds. The two routers are directly connected to the Internet through a Cisco Catalyst Switch and have Internet IPs. I also have a softphone on my laptop that sits behind a PIX 515 which is also connected to the Catalyst Switch. The Softphone works flawlessly with no audio dropouts.

The 2 Linksys adapters have nothing but dropouts. I have tried giving them private IPs and placing them on the internal network with the same dropout problems.

Considering the MOS figures are in the 4.1 - 4.4 range every time I test and that the Softphone works perfect, I think it has to be a setting in the Linksys routers that are causing problems.

Any thoughts on what I can try?

Doug


MOS Analysis from You TO Boston
Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 101 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 29 ms

Signaling Quality Post-Dial Delay 81 ms
Call Setup Time 91 ms
Media Delay 221 ms


MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 101 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 119 ms
Call Setup Time 120 ms
Media Delay 150 ms
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ducky242
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 16, 2004
Posts: 10

PostPosted: Wed Jul 20, 2005 6:35 pm    Post subject: Reply with quote Back to top

I've been complaining to Vonage about this exact problem for at least a month now. This has been happening sporadically for 2 months now. I have an open trouble ticket. It is to the point now that I have to seriously consider dumping them after 2+ years as a business and residential customer. This is happening on both of my lines. Now I just answer my cellphone with the simulring feature as I have free incoming on it.
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