Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ThomasWaic Posted:
По
76;ск&
#1072;жl
0;те
...

In The Forum:
Vonage
Topic:
Подск&
On Oct 01, 2014 at 10:41:56

RaymondTat Posted:
viagra 20 mg 4
tablet forum
software buy
cialis <a
href="http://ciali
sonline-us.com">
;buy
...

In The Forum:
Vonage
Topic:
Suborn Viagra low-cost generic-pills
On Oct 01, 2014 at 03:37:22

johnjodscs Posted:
mins arrivare .
Ma do
disegnare anche
. Notre Dame
Donna portiere
per hockey Conor
...

In The Forum:
Vonage
Topic:
UGG Outlet Italia
On Sep 30, 2014 at 21:14:42

Elbertml Posted:
What do you usualy
do for yourself? I
mean reading
different books or
talking with
...

In The Forum:
Vonage
Topic:
What do you think about self improvement?
On Sep 30, 2014 at 14:04:55

Kennethpt Posted:
де
90;ск&
#1080;е
ку
88;тк&
#1080;
...

In The Forum:
Vonage
Topic:
&#1079;&#1080;&#1084;&#1085;&#1080;&
On Sep 30, 2014 at 10:46:40

ThomasSix Posted:
Generic Zithromax
is used to treat
many different
types of
infections caused
...

In The Forum:
Vonage
Topic:
important
On Sep 30, 2014 at 07:18:58

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Fourth Quarter and Full Year 2013 Financial

Vonage Chief Executive Officer to Present at the Citi 2014 Global Internet, Media & Telecommunications Conference

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
glj
New Forum Member
New Forum Member


Joined: Jul 06, 2005
Posts: 3

PostPosted: Thu Jul 07, 2005 7:05 pm    Post subject: Dropping calls, wife is furious Reply with quote Back to top

We finally got our number transferred to the Vonage line a few weeks ago and now are experiencing excessive dropped calls. My wife appears to be blessed with the skill at making this happen, as almost every call she's made or received drops within 2-10 minutes (given the call history on vonage.com). I'm at wit's end and ready to cave to my wife's demand to dump Vonage and go back to our old provider.

My configuration:
Comcast as my ISP
3Com Home Connect cablemodem
Linksys RT31P2 Phone Adapter
Linksys WRT54G wireless-G router (I've elimated the WRT54G from the equation and now have the RT31P2 connected directly to the cablemodem).

I started experimenting last night after working with Vonage support to no avail. I left pingplotter running on a PC connected directly to the RT31P2 and noticed occasional packet loss ranging from 10-50%. After much more testing, I found that these events correlated closely with Vonage calls and more specifically dropped calls. I found no packet loss issues when connected directly to the cablemodem and very few if any when connected to the RT31P2 with no active calls. Also, if I called my cell from Vonage and left it on the table (with no dialog between the phones), it didn't have any problems either. As soon as conversation started on the calls, packet loss resulting in choppy audio started to become a problem.

I have a call into Comcast, but I fear that I will pay for a pointless visit without more substantial evidence that this is their problem. Any suggestions?

My testyourvoip results:

OUTBOUND
MOS
4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 12 ms
Signaling Quality
Post-Dial Delay 40 ms
Call Setup Time 80 ms
Media Delay 150 ms

INBOUND
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 77 ms
Call Setup Time 90 ms
Media Delay 108 ms
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 07, 2005 8:54 pm    Post subject: Reply with quote Back to top

Have you tried lowering the QOS setting to the lowest level? Also what type of upload speed do you get?

Also remember that the RT31p2 is a male so it is just getting overheated hearing your wife on the phone! Very Happy That is why it doesn't drop with you on the line....
View user's profile Send private message
glj
New Forum Member
New Forum Member


Joined: Jul 06, 2005
Posts: 3

PostPosted: Thu Jul 07, 2005 9:02 pm    Post subject: Reply with quote Back to top

Vonage support had me disable the QoS upstream rate, which was previously 512Kbps. Didn't seem to make any difference. I'm getting 330 Kbps and 1.9Mbps downstream.

Perhaps his and her phones are in order.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 07, 2005 9:14 pm    Post subject: Reply with quote Back to top

Are you doing anything else like using bittorrent, uploads, etc at the time? I know that may sound basic but you would be surprised how many people don't think of it...

Is there anything she might be doing on the computer when she is talking as opposed to when you are?

Also, was it always like this or did it just start? How do the other people here you vs you hearing them? Can they hear you fine but you hear the bad quality?
View user's profile Send private message
glj
New Forum Member
New Forum Member


Joined: Jul 06, 2005
Posts: 3

PostPosted: Thu Jul 07, 2005 9:22 pm    Post subject: Reply with quote Back to top

I've tried to make sure that nothing like that is running. I've thought about having her run a whole day with the computer off just to be sure. I've witnessed the dropped calls on a few occassions and we weren't using the computer at all. I'll plan on unplugging my WRT54G tomorrow so that the only thing on the network is the RT31P2 and the cablemodem.

As for how long this has been happening, we got our number transferred on 6/17 and the problems started right away. The reason its gone this long is that we went on vacation for 10 days so its really just this week that we've been using it to any degree.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 07, 2005 9:24 pm    Post subject: Reply with quote Back to top

If you can also post some pingplotter results as I saw you used it to see where the loss is coming from...
View user's profile Send private message
Alfisti
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 17, 2005
Posts: 24

PostPosted: Wed Aug 24, 2005 9:51 pm    Post subject: I have the same dropped call issue Reply with quote Back to top

GLJ

Did this issue every resolve for you? I have the same dropped call / poor quality issue, have now disabled QOS but am not passing the spousal test.

T.

_________________
Comcast-->SB5100 -> Hawking Broadband Booster --> Linksys WRT54GS Router--->Port1 connects to RTP300 #1 and then to a hardwired Phone Jack /// Port2 connects to RTP300 #2 and then to a hardwired Phone Jack /// Port 3 connects to my LAN (which includes 4 ethernet computers, 3 wireless computers, 1 connected PlayStation).
View user's profile Send private message Visit poster's website
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Aug 25, 2005 12:13 am    Post subject: Re: I have the same dropped call issue Reply with quote Back to top

Alfisti wrote:
GLJ

Did this issue every resolve for you? I have the same dropped call / poor quality issue, have now disabled QOS but am not passing the spousal test.

T.

Moto SB5100-->Linksys BEFSR41 V2 Router--> Netgear FS116 Switch-->Linksys 8 port switch-->RTP300-->Phone


Could you post ALL of the equipment you have connected to that cable modem? 1 router, 2 switches, then the RTP300? Something doesn't sound right. Could you try placing the RTP300 immediately after the cable modem? The BEFSR series of routers lack QoS, but the RTP300 does have QoS, which will make sure the voice packets get priority. If you have that many switches, it sounds like you have too many computers and not enough bandwidth, especially if you run anything like eMule, BItTorrent, Limewire, or similar.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ThomasWaic
New Today 14
Yesterday 21
Total 83731

Who Is On Site
Visitors 140
Members 2
Total 142


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.24
Change:   -0.04
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 685 Pages In The Last 60 Seconds
The Vonage VoIP Forum