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The devices are
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Hi these are most
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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SuprSpy79
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 07, 2005
Posts: 27

PostPosted: Thu Jul 28, 2005 9:22 am    Post subject: Reply with quote Back to top

The signature is data, I put required fields in it that would contain the info I was looking to collect. Would it make everyone feel better if I wrote a php app to store all the data on my own server?

I will update me signature in a few minutes.

I did however change routers once the problem started. If it is indeed the route being cuased by different ips, how can that be corrected?

EDIT:
Let me know if you need any other information about my isp

Trowski wrote:
Signatures is not data, so you know. Take it in two stages. Either start with the ISP's first, or start with Vonage first. Escalate up, show them real data, ie consistent ping plotter graphs, that show an issue. Right now you don't have data. You have a few people, if that, wondering around aimslessly together in the dark taking stabs at fleeting targets...

Take a deep breath, compose yourselves, and tackle the issue, may it be vonage's and/or the ISP, in an orderly fashion..

Comcast and Adelphia customers were both having extremely similar problems in the same locations down here. So just because it is different ISPs doesn't mean it HAS to be Vonage.

Here is a resolution from the thread on dslreports.com you were in. Did you try this also?

During various troubleshooting steps, the tier 3 engineer at Vonage suggested I try a different router since we had kind of exhausted everything else. All through this I had been in daily phone communication with several people at WOW (and because of that they found lots of other network issues but never found the problem causing the poor audio with Vonage). I thought the router swap wouldn't do anything because I had tried that a month ago when all this started, but I did it anyway and to my surprise the audio was perfect. I put my WRT54G back and it was crappy again. Put back my backup router, perfect again. I realized I was getting different IP addresses (different subnets and gateway addresses) from WOW with the different routers because of the different MAC addresses. So I tried cloning the MAC of the "bad" router on the backup, renewed the IP lease (which gave me the same number as the WRT now) and bam--crappy sound. Removed the MAC cloning, renewed, sound perfect again. So I cloned the address of the backup router on the WRT and voila, no more choppiness.

And, if you notice, you are still the only two names on your petition, and the dslreports thread has good response..from people not having an issue.

I really hope you are not a spy, especially a super one...becuase if so our country is going to h*ll in a handbasket. Use those spy skills and find out the REAL problems, then report back to Vonage-forum "HQ" here and report on your findings in a debriefing.

PS-It is not usually a good idea to post "stupid mod" when you are trying to get help from his forum...

_________________
ISP: RR (Liberty Region) 8mbps/512k
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SuprSpy79
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 07, 2005
Posts: 27

PostPosted: Thu Jul 28, 2005 9:51 am    Post subject: Reply with quote Back to top

Here is some more information

HOME
Quote:

Tracing route to atlas4.atlas.vonage.net [216.115.21.21]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 7 ms 10.104.16.1
3 8 ms 8 ms 7 ms 24.164.160.125
4 10 ms 15 ms 10 ms 24.164.160.42
5 12 ms 11 ms 11 ms so-6-1.car1.Weehawken1.Level3.net [4.79.152.5]
6 12 ms 11 ms 31 ms ge-5-0-0.mp1.Weehawken1.Level3.net [4.68.125.129]
7 12 ms 12 ms 11 ms so-4-2-0.bbr1.NewYork1.Level3.net [64.159.1.65]

8 12 ms 12 ms 11 ms ge-6-0-0-53.gar3.NewYork1.Level3.net [4.68.97.68]
9 12 ms 11 ms 12 ms dcr6-so-6-1-0.NewYork.savvis.net [4.68.127.206]

10 12 ms 14 ms 12 ms aer1-po20.NewYork.savvis.net [208.174.228.22]
11 12 ms 16 ms 12 ms 204.70.151.162
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.


PING Plotter Results
Host Information
1, -------------- ,192.168.1.1
2, -------------- ,10.104.16.1
3, -------------- ,24.164.160.125
4, -------------- ,24.164.160.42
5,so-6-1.car1.Weehawken1.Level3.net,4.79.152.5
6,ge-5-0-0.mp1.Weehawken1.Level3.net,4.68.125.129
7,ae-0-0.bbr2.NewYork1.Level3.net,64.159.1.42
8,ge-6-0-0-51.gar3.NewYork1.Level3.net,4.68.97.4
9,dcr6-so-6-1-0.NewYork.savvis.net,4.68.127.206
10,aer1-po20.NewYork.savvis.net,208.174.228.22
11, -------------- ,204.70.151.162
12,,-

Sample Information
"7/28/2005 10:36:09 AM",0,7,7,11,11,11,12,N/A,12,10,11,*
"7/28/2005 10:36:24 AM",0,7,6,11,14,12,11,N/A,12,11,12,*
"7/28/2005 10:36:39 AM",0,8,6,11,14,12,N/A,N/A,12,11,13,*
"7/28/2005 10:36:54 AM",0,8,8,12,15,82,12,12,13,13,12,*
"7/28/2005 10:37:09 AM",0,9,8,10,12,11,N/A,N/A,15,23,12,*
"7/28/2005 10:37:24 AM",0,6,9,10,15,11,13,12,11,12,12,*
"7/28/2005 10:37:39 AM",0,6,8,11,12,21,13,17,19,12,12,*
"7/28/2005 10:37:54 AM",0,9,8,11,66,11,N/A,N/A,13,13,11,*
"7/28/2005 10:38:09 AM",0,7,7,12,11,14,11,N/A,12,11,12,*
"7/28/2005 10:38:24 AM",0,7,7,14,11,11,12,15,12,12,13,*


Test My Voip Results
http://www.testmyvoip.com/details.html?id=OOE9OA




WORK
Quote:

Tracing route to atlas4.atlas.vonage.net [216.115.21.21]
over a maximum of 30 hops:

1 8 ms 10 ms 8 ms 10.104.16.1
2 8 ms 7 ms 9 ms 24.164.160.125
3 13 ms 12 ms 19 ms 24.164.160.42
4 12 ms 11 ms 11 ms so-6-1.car1.weehawken1.level3.net [4.79.152.5]
5 12 ms 14 ms 11 ms ge-5-0-0.mp1.weehawken1.level3.net [4.68.125.129]
6 12 ms 12 ms 12 ms so-4-2-0.bbr1.newyork1.level3.net [64.159.1.65]

7 12 ms 11 ms 12 ms ge-6-0-0-51.gar3.newyork1.level3.net [4.68.97.4]

8 13 ms 11 ms 12 ms dcr6-so-6-1-0.newyork.savvis.net [4.68.127.206]

9 11 ms 12 ms 11 ms aer1-po20.newyork.savvis.net [208.174.228.22]
10 13 ms 13 ms 13 ms 204.70.151.162
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

Ping Plotter Results
Host Information
1, -------------- ,10.104.16.1
2, -------------- ,24.164.160.125
3, -------------- ,24.164.160.42
4,so-6-1.car1.weehawken1.level3.net,4.79.152.5
5,ge-5-0-0.mp1.weehawken1.level3.net,4.68.125.129
6,so-4-2-0.bbr1.newyork1.level3.net,64.159.1.65
7,ge-7-0-0-52.gar3.newyork1.level3.net,4.68.97.36
8,dcr6-so-6-1-0.newyork.savvis.net,4.68.127.206
9,aer1-po20.newyork.savvis.net,208.174.228.22
10, -------------- ,204.70.151.162
11,,-
12,,-

Sample Information
"7/28/2005 10:47:56 AM",6,7,11,11,12,12,N/A,12,59,12,*
"7/28/2005 10:48:11 AM",9,7,11,12,12,12,N/A,13,12,13,*
"7/28/2005 10:48:26 AM",7,8,11,11,12,11,N/A,12,12,12,*
"7/28/2005 10:48:41 AM",8,12,12,12,12,N/A,N/A,11,12,13,*
"7/28/2005 10:48:56 AM",7,6,23,12,14,N/A,N/A,20,11,12,*
"7/28/2005 10:49:11 AM",14,18,13,12,11,N/A,N/A,11,14,12,*
"7/28/2005 10:49:26 AM",8,9,10,12,11,24,N/A,13,11,11,*
"7/28/2005 10:49:41 AM",7,8,11,11,11,11,N/A,11,12,11,*
"7/28/2005 10:49:56 AM",8,11,11,12,12,11,N/A,13,12,12,*
"7/28/2005 10:50:11 AM",8,7,12,13,70,12,12,12,12,12,*


TestMyVoip Results
http://testmyvoip.com/details.html?id=K8KRQY

_________________
ISP: RR (Liberty Region) 8mbps/512k
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vonmagick
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 03, 2005
Posts: 29

PostPosted: Thu Jul 28, 2005 11:17 am    Post subject: Reply with quote Back to top

? i already identified that i was using Roadrunner in the hudson valley catskills region. ibelieve my service is 7mbps down/5k up. (speed test shows and avg of 4.9/349 while im running a full load)

i dont think my problem is necessarily the same as superspys, but i happened to notice this thread while looking for some other info. on the forums so i added my post just as a note in case there was a larger problem.

im mostly happy with Vonage except for the lack of ACR and until recently my call quality was decent. its not so horrible now that i want to rant about anything and i dont have time to follow up on it so ill hope (for now at least) that it goes back to "normal". though im willing to make a small bet it has to do with strain on the local ISPs side from recent massive influx of peopleto the area....
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SuprSpy79
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 07, 2005
Posts: 27

PostPosted: Thu Jul 28, 2005 11:35 am    Post subject: Reply with quote Back to top

Your speed is 5mpbs/376k - thats reg rr - mines 8/512 cuz I pay for RR premium.

My problem is intermittent which is the most annoying, sometimes I get good calls, a lot of the time they are bad.

vonmagick wrote:
? i already identified that i was using Roadrunner in the hudson valley catskills region. ibelieve my service is 7mbps down/5k up. (speed test shows and avg of 4.9/349 while im running a full load)

i dont think my problem is necessarily the same as superspys, but i happened to notice this thread while looking for some other info. on the forums so i added my post just as a note in case there was a larger problem.

im mostly happy with Vonage except for the lack of ACR and until recently my call quality was decent. its not so horrible now that i want to rant about anything and i dont have time to follow up on it so ill hope (for now at least) that it goes back to "normal". though im willing to make a small bet it has to do with strain on the local ISPs side from recent massive influx of peopleto the area....
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EyeDoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 20, 2005
Posts: 16

PostPosted: Thu Jul 28, 2005 8:06 pm    Post subject: Reply with quote Back to top

Per your request, Trowski:
Albany Area Wireless ISP through Logical.net
Download 400 / Upload 700 and change
Thanks for looking..

Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.15 15.0%
Packet Discards 0.20 20.2%
Packet Loss 0.07 6.7%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 394 ms
Packet Discards 0.8%
Packet Loss 0.3%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 36 ms

Signaling Quality Post-Dial Delay 60 ms
Call Setup Time 210 ms
Media Delay 321 ms
MOS Analysis FROM Boston To You

Media Quality MOS 3.8 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 47.9%
Latency 0.16 13.7%
Packet Discards 0.46 38.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 394 ms
Packet Discards 2.4%
Packet Loss 0.0%
Loss Periods Min: 60 ms
Avg: 120 ms
Max: 160 ms
Burst Loss

Jitter Min: 0 ms
Avg: 13 ms
Max: 331 ms

Signaling Quality Post-Pickup Delay 241 ms
Call Setup Time 253 ms
Media Delay 273 ms
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Jul 30, 2005 1:43 pm    Post subject: Reply with quote Back to top

Well Doc, the prognosis doesn't look too good...Especially on the incoming...with the latency, discards, and in looks like the jitter can spike up I think you have found your problem.
I don't know personally with a wireless ISP if there is much you can do.
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SchdyGuy
New Forum Member
New Forum Member


Joined: Jul 30, 2005
Posts: 3

PostPosted: Sat Jul 30, 2005 6:57 pm    Post subject: Schenectady area: intermittent service loss Reply with quote Back to top

Been a Vonage customer since July 2004 w/o problems until end of May 2005. Since then, I lose Vonage service about 2-3 times a day, intermittently. The quality of the calls is very good otherwise.
Tried troubleshooting with help from Vonage reps; same loss of connection now and then.
ISP (Time Warner RoadRunner) says it's not their fault.
------------------------------------
Configuration:
Cable modem Toshiba PCX2000 ISP TW RoadRunner
--> Vonage box Motorola VT1005V --> Phone
---> Router -> PCs

-----------------------------------
TestMyNet results:
download stats :: 4797 Kbps or 586 Kb/sec
upload stats :: 288 Kbps or 35 Kb/sec

TestMyVOIP.com results:
4.4 (call to Boston)

OutgoingMOS 4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 34 ms

Signaling Quality Post-Dial Delay 70 ms
Call Setup Time 90 ms
Media Delay 310 ms

Incoming
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 31 ms

Signaling Quality Post-Pickup Delay 214 ms
Call Setup Time 113 ms
Media Delay 245 ms
-------------------------------------------------------
Sound quality seems OK to me. Still my connection drops 2-3 times a day since 05/2005.
Any help before I decide to switch to another Voip provider?
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Jul 30, 2005 8:11 pm    Post subject: Reply with quote Back to top

When you say you lose connection, is it during a call or do you lose dialtone etc?
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SchdyGuy
New Forum Member
New Forum Member


Joined: Jul 30, 2005
Posts: 3

PostPosted: Sat Jul 30, 2005 8:24 pm    Post subject: Reply with quote Back to top

Both! I lost the connection 4-5 times while talking on the phone. But most of the times it happens like this: I see the green LED on the Vonage box going from solid green to blinking green or no green at all. If I pick up the phone set, I don't get a dial tone until the green LED comes back on (duh!). Cry
With the same config, I had no such problems from July last year until May this year. Question
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EyeDoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 20, 2005
Posts: 16

PostPosted: Sun Jul 31, 2005 3:06 pm    Post subject: Reply with quote Back to top

Maybe there is still hope.........
This latest communication from my ISP says:

EyeDoc..."has an older Wireless (WILA) box which was not originally designed for Voip.

One suggestion would be to upgrade him to new set of wireless hardware (New WRAP Box with Athros) that might eliminate the problems he is having. We have reason to believe that based on tests to other equipment in our system, that it will make a great improvement. Although it is not a 100% guarantee, as we have not yet tested it for Voip quality yet.

In addition, I would recommend that we also upgrade him to a higher upstream bandwidth. My proposal would be to give him a connection of 256/128kbps at the minimum.



Talk to him and propose these options:
- Speed upgrade 256/128K - $10/month extra to his existing service.
- Equipment one time upgrade $149.00

This should improve the quality. However the customer needs to be aware that because of the internet there may still be some voice degradation.


He will be getting a business class connection at an aggressive price."


I'll keep you posted as to whether they can solve the jitter problem..
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