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agreed drab
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Im trying to add
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Had a call from a
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rio
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HildBeft Posted:
You can recollect
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The devices are
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Hi these are most
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SuprSpy79
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PostPosted: Wed Jul 27, 2005 5:41 pm    Post subject: Reply with quote Back to top

Anyone have the servernames or ips of the voice servers so we can test our connection.
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reebok
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PostPosted: Wed Jul 27, 2005 5:50 pm    Post subject: Reply with quote Back to top

been brought up in a few threads. search for more.
http://www.vonage-forum.com/ftopic4793.html

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EyeDoc
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PostPosted: Wed Jul 27, 2005 8:28 pm    Post subject: Reply with quote Back to top

To answer Trowski's earlier Q:
my residential Logical.net wireless guarantees a minimum 254 down / 90 up - in reality I typically get 400 down and 700 up. I have started ping-plotting to Vonage servers, but I am still too much of a novice to interpret what all this data means.
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Trowski
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PostPosted: Wed Jul 27, 2005 8:45 pm    Post subject: Reply with quote Back to top

Eyedoc,
Go to www.testyourvoip.com and do a test call to Boston. Post the DETAILED results on this thread if you could...
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chrisl
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PostPosted: Wed Jul 27, 2005 8:47 pm    Post subject: I do wireless internet as well Reply with quote Back to top

I'm in Colorado and use line-of-sight wireless internet. My audio quality is inconsistent, both incoming and outgoing. Sometimes it is choppy and sometimes not. In general, most conversations will have some choppy times. I disagree with a previous poster that wireless internet is poor for Voip. My place of work uses the same line-of-sight internet and also Voip, although theirs is through Quest. It is not choppy. I just ran a bunch of signal diagnostics saying my wireless is adequate for Voip. I was able to reduce much of the chopiness by reducing my audio quality on my preferences page on the Vonage website.
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dconnor
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PostPosted: Wed Jul 27, 2005 8:52 pm    Post subject: Reply with quote Back to top

I am stupid?

http://www.broadbandreports.com/forum/remark,13988836

You have an active and rather popular topic entitled "The Vonage Chop - Hudson Valley Region in NY" and you start a new one entitled Hudson Valley New York Users w/ Jitter Problems - Sign This!

BTW - The fact that you are in Hudson Valley has zero to do with your current issue.

I wish you luck in correcting your problem, but a petition is not where you should be focusing your attention.

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vonmagick
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PostPosted: Thu Jul 28, 2005 12:57 am    Post subject: Reply with quote Back to top

im in the same area and have recently also started to have a problem with calls. no equioment changes, also on RR. my ul/dl data speed is quite good and no problems with large dls or online games, just the phone service.
its OK, but theres a significant lag that has crept into the loop and im often stepping on callers sentences and viceversa. the quality of the voice seems ok generally though i do get a fair amount of "whatd ya say?" lately,
anyway im not saying its a local related problem, though it could be the isp, but since its only the Voip thats having trouble i wonder if we are just getting flooded with new users killing bandwidth around here... it used to be rural here but not anymore.
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SuprSpy79
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PostPosted: Thu Jul 28, 2005 6:14 am    Post subject: Reply with quote Back to top

My pt exactlly. How do you explain all these issues popping up with people that had NO changes what so ever. It's either an ISP or Vonage issues, and neither of you will investigate anything unless you get enough complaints about it. So a petition is perfectly warranted. You can doubt that its the area all you want, you may be right, you may be wrong. Heck I may be right or wrong, but we won't know until we collect enough data.

vonmagick wrote:
im in the same area and have recently also started to have a problem with calls. no equioment changes, also on RR. my ul/dl data speed is quite good and no problems with large dls or online games, just the phone service.
its OK, but theres a significant lag that has crept into the loop and im often stepping on callers sentences and viceversa. the quality of the voice seems ok generally though i do get a fair amount of "whatd ya say?" lately,
anyway im not saying its a local related problem, though it could be the isp, but since its only the Voip thats having trouble i wonder if we are just getting flooded with new users killing bandwidth around here... it used to be rural here but not anymore.
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Trowski
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PostPosted: Thu Jul 28, 2005 6:44 am    Post subject: Reply with quote Back to top

Signatures is not data, so you know. Take it in two stages. Either start with the ISP's first, or start with Vonage first. Escalate up, show them real data, ie consistent ping plotter graphs, that show an issue. Right now you don't have data. You have a few people, if that, wondering around aimslessly together in the dark taking stabs at fleeting targets...

Take a deep breath, compose yourselves, and tackle the issue, may it be vonage's and/or the ISP, in an orderly fashion..

Comcast and Adelphia customers were both having extremely similar problems in the same locations down here. So just because it is different ISPs doesn't mean it HAS to be Vonage.

Here is a resolution from the thread on dslreports.com you were in. Did you try this also?

During various troubleshooting steps, the tier 3 engineer at Vonage suggested I try a different router since we had kind of exhausted everything else. All through this I had been in daily phone communication with several people at WOW (and because of that they found lots of other network issues but never found the problem causing the poor audio with Vonage). I thought the router swap wouldn't do anything because I had tried that a month ago when all this started, but I did it anyway and to my surprise the audio was perfect. I put my WRT54G back and it was crappy again. Put back my backup router, perfect again. I realized I was getting different IP addresses (different subnets and gateway addresses) from WOW with the different routers because of the different MAC addresses. So I tried cloning the MAC of the "bad" router on the backup, renewed the IP lease (which gave me the same number as the WRT now) and bam--crappy sound. Removed the MAC cloning, renewed, sound perfect again. So I cloned the address of the backup router on the WRT and voila, no more choppiness.

And, if you notice, you are still the only two names on your petition, and the dslreports thread has good response..from people not having an issue.

I really hope you are not a spy, especially a super one...becuase if so our country is going to h*ll in a handbasket. Use those spy skills and find out the REAL problems, then report back to Vonage-forum "HQ" here and report on your findings in a debriefing.

PS-It is not usually a good idea to post "stupid mod" when you are trying to get help from his forum...
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dconnor
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PostPosted: Thu Jul 28, 2005 7:33 am    Post subject: Reply with quote Back to top

SuprSpy79 and vonmagick:

Please add detailed information regarding your ISP to your signature.

Thank you

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