Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
Author Message
jpw94
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 27, 2003
Posts: 19
Location: Middletown, NJ

PostPosted: Sun Jan 18, 2004 11:13 am    Post subject: Network Failure feature Reply with quote Back to top

As everyone probably knows, Vonage has the Network Failure feature that will call forward any calls if you lose connection to your ISP. This was the deal-sealer for me so I could get WAF (Wife Acceptance Factor!)

Yesterday, however, I noticed I had lost connectivity to my computer, tried my phone and didn't get a dialtone. I then tried calling my home # using another line and guess what?! - No cutover to my forwarding number.

In a conversation I had yesterday with tech support (which has proven to be unresponsive on callbacks) the supervisor told a CS person (which was relayed to me) that the Network failure feature could take up to 3 hours to kick in. Has anyone heard anything to this effect? I would say this is NOT ACCEPTABLE.

As such, does anyone have a suggestion on how the ATA can be monitored on the network to make sure it is up and running until only after picking up the phone and getting no dialtone? there are NO status lights.
View user's profile Send private message AIM Address
whutsupdoc
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 29, 2003
Posts: 106
Location: Sioux City, Iowa - USA

PostPosted: Sun Jan 18, 2004 9:53 pm    Post subject: Reply with quote Back to top

ive heard 90 minutes. and it has to be 90 mins con. it's basically some weak script that tests to see if it can see your ata.. and if over a 90 minute time period it never sees it then it fwds

_________________
-- Matt
View user's profile Send private message
gfoulks
Vonage Forum Master
Vonage Forum Master


Joined: Jan 18, 2004
Posts: 243

PostPosted: Mon Jan 19, 2004 10:24 am    Post subject: Reply with quote Back to top

90 minutes still seems like a long time. Why can't they check in realtime as the call is being delivered?

What happens to the call in that 90 minute window? Does it go to voicemail?

Greg
View user's profile Send private message
Maniac8888
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 16, 2003
Posts: 83

PostPosted: Mon Jan 19, 2004 10:32 am    Post subject: Reply with quote Back to top

I've just now tested this on my Vonage line. I unplugged the incoming data line and made a call to my Vonage number (I still have a hardline phone). It forwarded exactly like it is supposed to do.
View user's profile Send private message
gfoulks
Vonage Forum Master
Vonage Forum Master


Joined: Jan 18, 2004
Posts: 243

PostPosted: Mon Jan 19, 2004 10:50 am    Post subject: Reply with quote Back to top

That's strange - I can't test because I don't have my hardware yet....

What I"m curious about is why all these users are having varying experiences with this service? It would seem that it would or should work the same for all users.

I can imagine now why Tech Support takes so long to respond because of the differences in experience for each account. Must be a tech support nightmare.

Greg
View user's profile Send private message
timl2k4
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 18, 2004
Posts: 33

PostPosted: Mon Jan 19, 2004 12:38 pm    Post subject: Reply with quote Back to top

I just signed up, and based on their marketing if the forwarding feature isnt instantaneous I will be shipping the ata back.
View user's profile Send private message
vicw
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 07, 2004
Posts: 15
Location: Escondido, CA

PostPosted: Mon Jan 19, 2004 1:05 pm    Post subject: Reply with quote Back to top

During the first few days after I started using Vonage, before I got my configuration stabilized, the Network Availability Forwarding feature worked instantly for me every time it was needed.

I made many test calls during those days, and had numerous family calls, and I did not have a case where the call didn't either ring the local phone, or foward to the Network Availability Number, so I am pretty confident that it is reliable, at least for my installation.
View user's profile Send private message
tnt
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 13, 2004
Posts: 13

PostPosted: Mon Jan 19, 2004 6:22 pm    Post subject: Reply with quote Back to top

The network failure thing works right away for me when it needs to. As soon at the unit fails for some reason, the calls go to my cell. As soon as it comes back on line, the calls go to the regular phone.

I wonder how the system works? It seems to me that when a call comes in, if it can't get to where it's going, it should be smart enough to find the next place it can go.

Hmmm.
View user's profile Send private message
Guest






PostPosted: Wed Jan 21, 2004 11:28 am    Post subject: Reply with quote Back to top

Does it make a difference whether it's a temporary Vonange phone number ? I mean the Network Availability Feature may not work for the temporary number (while your current number is transferred) ?
TyeInformer
New Forum Member
New Forum Member


Joined: Jul 23, 2003
Posts: 5

PostPosted: Wed Jan 21, 2004 1:02 pm    Post subject: Network availability feature takes over 1 hour to kick in. Reply with quote Back to top

I have had the network availability feature transfer a call to my cell phone in seconds when I was testing, but the actual failures I have had (cable modem going out, power failure, etc.) all went to voicemail immediately for at least an hour. I have voicemail send an email to my wife's cell phone so she will know if we got a message. That way during that hour or more that she doesn't get incoming calls and they aren't transferred to her cell phone, she will at least know that someone left a message.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Aasingox
New Today 1
Yesterday 9
Total 99036

Who Is On Site
Visitors 82
Members 0
Total 82


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 456 Pages In The Last 60 Seconds
The Vonage VoIP Forum