Multiple Phone Adapters

Posts: 2 · New Forum Member Joined: Jul 06, 2005 Posts: 2

I am relatively new to Vonage and have 3 RT31P2's. I use a cable connection through suscom-maine at both the away from home office and at home. I use an arris modem in the office and a motorola surfboard at home. My away from home office phone adapter works fine and I am very satisfied.

However, I have had several problems with the two phone adapters I have at home. I also use a wireless Linksys box to connect my computer. Actually I have only had problems with one of the adapters. After numerous with both Linksys and Vonage support, changing cable connections and swapping which router was first in line, swapping modems, resetting adapters and changing IP addresses, we swapped out what I thought was a bad adapter with a new adapter. Still no change.

My wife's office adapter works fine no matter where it is in the series. The home phone adapter does not work wherever it is placed in the series. It has a phone light on the adapter, an internet connection, and a dial tone. When you call out on it to my office Vonage line it rings and a connection picks up on the other end, but the line is "dead" on my end. Actually I can be heard on the other end but not on my end. This true when I receive calls as well. The phone will ring, I pick up, they hear me but I cannot hear them. We swapped phones as well but nothing seems to work.

I really need to get this working right since I was planning to take all three routers to FL next winter and place them in series. I'm desperate enough to drop one of the home adapters and set up two lines on one adapter.

As you may have gathered by now I am not a technical genius on this stuff. I do know I have spent countless hours on this and still do not have a solution. Any suggestions on how I can get this set up and working correctly would be greatly appreciated. I did check some of the back posts, but did not really find a solution. If someone knows of a post that really deals with this, please let me know.

Peter

Posts: 497 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 497

Is there a reason to not just put both lines on one device? It seems that you would normally do that instead of using two devices one for each line.

Posts: 2 · New Forum Member Joined: Jul 06, 2005 Posts: 2

Well....I thought about changing to the two lines on one box. However, my wife really needs to add a fax line to her home office phone adapter. It also does not really solve the problem when I take my office and home phone adapters south for a few months. We will both be working out of our home down there, so we intended to have three phone adapters set up with three phone lines and a fax line.

Thanks for trying.

Peter