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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Medic63
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Joined: Jul 09, 2004
Posts: 98
Location: Butler PA

PostPosted: Wed Jul 06, 2005 10:22 am    Post subject: Change in Terms of Service Reply with quote Back to top

Apparently the TOS has changed regarding the cancellation fee. I don't know when this change took effect I saw reference to this on BroadBandReports.com
Here is the current text from the Vonage web site
http://www.vonage.com/features_terms_service.php?lid=footer_terms

"3.6 Termination Fee (Does Not Apply to Business Plus Customers). You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason during the first twelve months following the activation of your Service. "

Is this new, or did I miss something?

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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jul 06, 2005 12:50 pm    Post subject: Reply with quote Back to top

Saw that also, Medic, and was wondering how/why things were snuck in under the new TOS....I am almost at 1 year with one of my lines so it should not be too bad, but only at 6 months with another that I may not keep.
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Ender
Vonage Forum Junior
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Joined: Jun 10, 2005
Posts: 26
Location: Denver

PostPosted: Wed Jul 06, 2005 1:17 pm    Post subject: Reply with quote Back to top

Doesn't Vonage advertise, no contracts, cancel at anytime?

Charging a cancellation fee is basically a contract.

Quote:
Low monthly fees
More features for free
Higher quality calls than landline in many cases
In-Network calls are always free
No annual contracts
Low international rates
30-day Money Back Guarantee


http://vonage.com/help_vonage.php

Isn't it basically a contract. False advertising?

If you get a cell phone, one usually has to sign a contract, but anyone can cancel it at anytime if they are willing to pay a fee. Seems very similar to me.
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rcb116
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Representative
Vonage<br>Representative


Joined: Jun 22, 2005
Posts: 127
Location: NJ

PostPosted: Wed Jul 06, 2005 1:26 pm    Post subject: Reply with quote Back to top

You only get charged the $39.99 if you fail to return your device. You have 14 days after cancellation to do so. Its just so we get our routers back.


Last edited by rcb116 on Wed Jul 06, 2005 1:30 pm; edited 1 time in total
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Trowski
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Joined: May 16, 2005
Posts: 1389
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PostPosted: Wed Jul 06, 2005 1:27 pm    Post subject: Reply with quote Back to top

Good to know...
RCB, what is a second line is cancelled but one is retained?
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Ender
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Joined: Jun 10, 2005
Posts: 26
Location: Denver

PostPosted: Wed Jul 06, 2005 1:34 pm    Post subject: Reply with quote Back to top

Thanks for clearing it up rcb116.

I assume this is only for when someone gets a free router/device from Vonage and not if they buy their own from Best Buy or another store.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Jul 06, 2005 1:51 pm    Post subject: Reply with quote Back to top

Yes, it is a contract. No it is not an annual contract because after a year elapses you don't need a new contract. Yes, it is very similar to cell phone contracts which are often not annual contracts either.

An annual contract would have terms like 12 months of service for $215.88 in 12 monthly payments of $17.99 (if I did the math right). If you cancel that contract you may have to pay the remainder of the service charges. Some other Voip providers have reduced rates if you sign a single or multiyear commitment. With Vonage you can cancel and you don't owe any additional service charges.

So, an annual contract has termination costs based upon the service charge where as any contract might have a fixed termination fee.

Besides, isn't the change that the cancellation fee is now waived after a year of service? It has always been in the terms of service.

rcb116 wrote:
You only get charged the $39.99 if you fail to return your device.


This appears to be only true for non-retail customers. Is this a change?

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rcb116
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Representative
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Joined: Jun 22, 2005
Posts: 127
Location: NJ

PostPosted: Wed Jul 06, 2005 2:08 pm    Post subject: Reply with quote Back to top

scerruti wrote:

This appears to be only true for non-retail customers. Is this a change?


It is only for non retail customers for sure.

Let me check on all the specifics for everyone. Im not in that dept so ill have to ask someone.
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rcb116
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Joined: Jun 22, 2005
Posts: 127
Location: NJ

PostPosted: Wed Jul 06, 2005 3:11 pm    Post subject: Reply with quote Back to top

Vonage will apply a $39.99 termination fee when you cancel your account within the first year of service. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the termination fee will be refunded

However, from what I hear, we just want our routers back so even within a year they MAY refund the termination fee as long as we get the router, some of the time. But dont count on it.
Smile

Again this does not apply to retail customers.

And this has always been so


Last edited by rcb116 on Wed Jul 06, 2005 3:33 pm; edited 2 times in total
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Sandman333
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Joined: Feb 28, 2005
Posts: 148

PostPosted: Wed Jul 06, 2005 3:16 pm    Post subject: Reply with quote Back to top

That doesn't sound very definitive to me.....

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