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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem
...

In The Forum:
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Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete
...

In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that
...

In The Forum:
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Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small
...

In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't
...

In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure.
...

In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful.
...

In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls
...

In The Forum:
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Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer
...

In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph
...

In The Forum:
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Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02


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Medic63
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PostPosted: Wed Jul 06, 2005 10:22 am    Post subject: Change in Terms of Service Reply with quote Back to top

Apparently the TOS has changed regarding the cancellation fee. I don't know when this change took effect I saw reference to this on BroadBandReports.com
Here is the current text from the Vonage web site
http://www.vonage.com/features_terms_service.php?lid=footer_terms

"3.6 Termination Fee (Does Not Apply to Business Plus Customers). You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason during the first twelve months following the activation of your Service. "

Is this new, or did I miss something?

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Trowski
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PostPosted: Wed Jul 06, 2005 12:50 pm    Post subject: Reply with quote Back to top

Saw that also, Medic, and was wondering how/why things were snuck in under the new TOS....I am almost at 1 year with one of my lines so it should not be too bad, but only at 6 months with another that I may not keep.
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Ender
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Joined: Jun 10, 2005
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PostPosted: Wed Jul 06, 2005 1:17 pm    Post subject: Reply with quote Back to top

Doesn't Vonage advertise, no contracts, cancel at anytime?

Charging a cancellation fee is basically a contract.

Quote:
Low monthly fees
More features for free
Higher quality calls than landline in many cases
In-Network calls are always free
No annual contracts
Low international rates
30-day Money Back Guarantee


http://vonage.com/help_vonage.php

Isn't it basically a contract. False advertising?

If you get a cell phone, one usually has to sign a contract, but anyone can cancel it at anytime if they are willing to pay a fee. Seems very similar to me.
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rcb116
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Joined: Jun 22, 2005
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PostPosted: Wed Jul 06, 2005 1:26 pm    Post subject: Reply with quote Back to top

You only get charged the $39.99 if you fail to return your device. You have 14 days after cancellation to do so. Its just so we get our routers back.


Last edited by rcb116 on Wed Jul 06, 2005 1:30 pm; edited 1 time in total
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Trowski
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PostPosted: Wed Jul 06, 2005 1:27 pm    Post subject: Reply with quote Back to top

Good to know...
RCB, what is a second line is cancelled but one is retained?
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Ender
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PostPosted: Wed Jul 06, 2005 1:34 pm    Post subject: Reply with quote Back to top

Thanks for clearing it up rcb116.

I assume this is only for when someone gets a free router/device from Vonage and not if they buy their own from Best Buy or another store.
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scerruti
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PostPosted: Wed Jul 06, 2005 1:51 pm    Post subject: Reply with quote Back to top

Yes, it is a contract. No it is not an annual contract because after a year elapses you don't need a new contract. Yes, it is very similar to cell phone contracts which are often not annual contracts either.

An annual contract would have terms like 12 months of service for $215.88 in 12 monthly payments of $17.99 (if I did the math right). If you cancel that contract you may have to pay the remainder of the service charges. Some other Voip providers have reduced rates if you sign a single or multiyear commitment. With Vonage you can cancel and you don't owe any additional service charges.

So, an annual contract has termination costs based upon the service charge where as any contract might have a fixed termination fee.

Besides, isn't the change that the cancellation fee is now waived after a year of service? It has always been in the terms of service.

rcb116 wrote:
You only get charged the $39.99 if you fail to return your device.


This appears to be only true for non-retail customers. Is this a change?

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rcb116
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PostPosted: Wed Jul 06, 2005 2:08 pm    Post subject: Reply with quote Back to top

scerruti wrote:

This appears to be only true for non-retail customers. Is this a change?


It is only for non retail customers for sure.

Let me check on all the specifics for everyone. Im not in that dept so ill have to ask someone.
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rcb116
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PostPosted: Wed Jul 06, 2005 3:11 pm    Post subject: Reply with quote Back to top

Vonage will apply a $39.99 termination fee when you cancel your account within the first year of service. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the termination fee will be refunded

However, from what I hear, we just want our routers back so even within a year they MAY refund the termination fee as long as we get the router, some of the time. But dont count on it.
Smile

Again this does not apply to retail customers.

And this has always been so


Last edited by rcb116 on Wed Jul 06, 2005 3:33 pm; edited 2 times in total
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Sandman333
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PostPosted: Wed Jul 06, 2005 3:16 pm    Post subject: Reply with quote Back to top

That doesn't sound very definitive to me.....

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