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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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elliam
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Joined: Jul 06, 2005
Posts: 1

PostPosted: Wed Jul 06, 2005 7:34 am    Post subject: Can't get a straight answer Reply with quote Back to top

My old Voip provider refuses to release my old number (i find this out after calling CS more than 30 days after waiting for it to transfer). I had Vonage cancel my number transfer request, being told that my VPN can be used as my regular number. Well, my hubby calls the VPN direct and the call comes through to the house. Later on that day, people start getting "The number you are callling is not in service", I call CS with a wait time of 15 minutes, get disconnected, call back wait time of 13 minutes, get told that it's a glitch in the LNP system they have been having that day. I should be back up last night or this morning. Get an email about an hour later asking me to call them. After being in lala land for 25+ minutes, we are told it's a system upgrade now, and that we should be up last night or this morning. This morning, still no incoming calls. I call in and get our wonderfully outsourced lack of CS reps. They have me check my router, change my phone plug port, etc. Get told I need a new phone and that is that! ****? I call back, get told that i need to reboot my router and change the phone port and then since that didn't work, i need to reset my voicemail??? Anyway I do that and it still doesn't work. Shocker! Since all of this has nothing to do with what I was told last night! Then Mr. International CS Rep tells me that they see the open ticket and that I should be back up in a couple hours. Yeah right. I just spent 4+ days with no internet or phone service cause Comcast ****, and the day I get that back now Vonage craps out on me. Anyone ever have this happen? Will I ever be able to get decent phone service from Vonage or am I better off switching to SBC?
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Richl
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Vonage<br>Representative


Joined: May 12, 2005
Posts: 28
Location: NJ

PostPosted: Wed Jul 06, 2005 7:57 am    Post subject: Reply with quote Back to top

send me your account info and I will make sure someone gets this problem fixed for you. I apologize for the trouble you have been having, I will take control of the ticket and make sure your service gets back up and running.
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