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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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tobikay
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Joined: May 22, 2005
Posts: 9

PostPosted: Tue Jul 05, 2005 5:33 pm    Post subject: Internet Indicator Light... Reply with quote Back to top

OK, I have no dial tone. In my investigation, I have noticed that both phone lights are off and the internet light is flashing quickly. The manual says that this means that the router is sending or receiving information?????
When I go to http://192.168.15.1 to try to reset things (really don't know what I am doing, so all I do is look and click to another tab), the settings tab says that the router is still re-starting?????
Anyone know what is going on here? Anyone that can help me????
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reebok
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PostPosted: Tue Jul 05, 2005 5:37 pm    Post subject: Reply with quote Back to top

might be a dead phone/voip component of the router. try this reset:
unplug power, unplug phone cords, push and hold reset button, plug power back in while holding reset button, keep holding reset button for 15 seconds after powering back on. keep an eye on the power light, and don't plug the phones back in (or power the box off) until it stops blinking.
if it still says "restarting..." I would guess it's dead.

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tobikay
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Joined: May 22, 2005
Posts: 9

PostPosted: Tue Jul 05, 2005 6:02 pm    Post subject: Reply with quote Back to top

Thank you. I tried that (twice actually), still no response. Don' t really understand how my router could have died (I thought I was feeing and watering it well..haha). Is this something I could have avoided?
I guess my next step is to call customer service and spend a couple of hours on the phone tring to get this taken care of...
thanks for the help.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Jul 06, 2005 9:33 am    Post subject: Reply with quote Back to top

tobikay, could you give us more information on your setup. I.e. what comes after what etc. Cable modem (model#) -> router(rt31p2) -> computer.

Also tell us how they are connected. (i.e. cable modem to router "internet" port) etc.

Lastly do you have a second router?

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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tobikay
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Joined: May 22, 2005
Posts: 9

PostPosted: Wed Jul 06, 2005 6:19 pm    Post subject: Reply with quote Back to top

OK, I have the following set-up

Moterola SB5100 Cable Modem connected to my Linksys RT31P2 from the ethernet port on the modem to the internet port on the router. Linksys is then connected to D-Link DI-514 wireless router from the ethernet port on the Linksys to the WAN port on the wireless router. Wireless router is then connected to my computer.
This set-up has worked great until yesterday sometime. Don't know what could have changed. I emailed customer service, they told me to do the same things I have already seen posted here and have already tried, but I tried them one more time before replying that that doesn't work, how are we going to fix this? I really don't want to use all my cell minutes talking to them (or holding for them)..do you seem to get faster service at off times, ie, late at night?

thanks again
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mundy5
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PostPosted: Mon Jul 11, 2005 9:53 am    Post subject: Reply with quote Back to top

tobikay,

sorry for the long delay in responding. I was out of town the last few days and so didn't have the time to respond.

First, I am a bit concerned and would seriously consider Reebok's post since you said that it worked fine until the other day. Which means that you had everything set up appropriately until it stopped working.

The only thing that comes to mind is that the rt31p2 is not set to cloning mac addresses as default and so if you reset it to factory default, it would also erase any cloning you have done. Could that be a problem in its inability to connect to Vonage?

That is, did you clone the mac address of your DI-514 or your computer because your ISP only permits 1 ip address? Let me know if this might be something to investigate.

mundy5

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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tobikay
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Joined: May 22, 2005
Posts: 9

PostPosted: Mon Jul 11, 2005 7:36 pm    Post subject: Reply with quote Back to top

Mundy5, I am sorry, I have absolutly no idea what you are talking about. You are over my head with talk of cloning mac addresses and such. I have actually finally gotten a response from customer service (after I finished off my cell minutes). They told me to try to re-set the factroy defaults, which I tried to do, but I repeatedly got the message "settings failed", I emailed them back with that information, got no response. Then on saturday, I tried to email them again, gave them the same information, told them the result of attempting to restore defautls, their response was "this means your router is damages, please give me your address so that I can send you a new one".

Now I am angry because this information should have been given to me several days ago and I could already have phone service now, but that isn't what happened. Still working with them on making me happy, lets see if they can.
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mundy5
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PostPosted: Tue Jul 12, 2005 9:25 am    Post subject: Reply with quote Back to top

tobikay,

I apologize if I was speaking in technolese. I am glad to hear that Vonage has determined that it was a bad router. That is of course the simplest solution. I hope that they can get a new router to you overnight at least as compensation for your cell phone minutes.

mundy5

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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mbkerk
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Joined: Jan 14, 2005
Posts: 63

PostPosted: Tue Jul 12, 2005 12:42 pm    Post subject: Reply with quote Back to top

tobikay wrote:
Then on saturday, I tried to email them again, gave them the same information, told them the result of attempting to restore defautls, their response was "this means your router is damages, please give me your address so that I can send you a new one".



Wow...! This is i sharp contrast to what is being discussed in this thread...

http://www.vonage-forum.com/ftopic6908.html

Seems it is better to let Vonage send you the router (new customers) vs. buying one retail!

I have never thought of the router failing. That would be a major inconvenience for me. I guess I have the cell to get me by, but I am glad I let Vonage supply the router. Seems it gets handled faster that way!

tobikay... please keep us posted as to how this all works out for you, i.e. how long it takes to get the new router, etc.

_________________
Mark

Midcontinent Cable
Linksys Cable Modem
Linksys RT31P2 Router
Linksys BEFW11S4 Wireless Router
Vonage member since 1-6-2005
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jul 12, 2005 1:09 pm    Post subject: Reply with quote Back to top

That thread is a different situation becuase they bought their device in a retail store. Vonage I have found is more than happy to replace their device if you received it free from them, which I am assuming Tobikay did....But if you go retail then it is ALOT more of a hassle I have seen because technically it was not purchased/given away direct from Vonage.

They replaced mine once and overnighted me a new one so I had very minimal downtime.

Tobikay, is the new RT being mailed or overnighted?
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