Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16

hasan Posted:
...
In The Forum:
Vonage Canada
Topic:
BD||INDIA||PK DIRECT ROUTE PROVIDE
On Mar 26, 2015 at 08:17:23

RajeshCO27 Posted:
Hey, I have
built a PBX by
using the Ozeki
SDK and and want
to connect it to
my
...

In The Forum:
Vonage
Topic:
SIP trunking issue: authentication problem (CUCM & own P
On Mar 26, 2015 at 07:30:31

OPT Posted:
...
In The Forum:
Vonage
Topic:
Optima Saver Bandwidth Optimizer Service
On Mar 11, 2015 at 06:50:50

sunnyshazy Posted:
thansk for this
post . . .. . . .
_______
____ sunny
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Mar 10, 2015 at 06:46:45

miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

In The Forum:
Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
wurdmann
New Forum Member
New Forum Member


Joined: Jul 01, 2005
Posts: 4

PostPosted: Mon Jul 04, 2005 11:53 am    Post subject: Problems with receiving calls on virtual phone number Reply with quote Back to top

Hi all,

I just got service with Vonage and am having a bit of a problem. I am in the process of getting my number transferred, and in the meantime I have been given a virtual phone number. I can make outgoing calls just fine. However, when anyone tries to call me on the virtual number, they get a message saying "you may leave a message for the person you are calling by entering a mailbox number. To enter your mailbox press pound." So far I have not had any help with the CSRs on this. Has anyone had this problem and know how to fix it? Thanks.
View user's profile Send private message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Jul 05, 2005 12:02 pm    Post subject: Reply with quote Back to top

ar eyou sure you have teh correct number?? that sounds like the recording you get when you dial your voicemail local number (NOT *123).. mayb eyou read the e-mail tehy sent you wrong and have given oiut eh mailbox number instead of your actual virtual phone number.. or maybe the virtual number was not set up properly..


check the initial e-mail sent by Vonage that included your numbers, or log into your dashboard and see if you can find it there..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
View user's profile Send private message
wurdmann
New Forum Member
New Forum Member


Joined: Jul 01, 2005
Posts: 4

PostPosted: Tue Jul 05, 2005 12:06 pm    Post subject: Reply with quote Back to top

Thanks for the reply. I do have the correct number, but for some reason it is messed up. I talked with one of the CSRs, and they could not figure it out, so they gave me another virtual phone number to use. It is working fine so far....
View user's profile Send private message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Jul 05, 2005 6:31 pm    Post subject: Reply with quote Back to top

glad you got it working right now..

they seem to have alot of number assigning problems.. I'm glad both mine worked right away.. Smile my one number is too easy, it makes ppl confused.. lol..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
View user's profile Send private message
tronixx
Vonage Forum Senior
Vonage Forum Senior


Joined: Jul 04, 2005
Posts: 102

PostPosted: Sun Jul 10, 2005 8:44 am    Post subject: Reply with quote Back to top

wurdmann wrote:
Thanks for the reply. I do have the correct number, but for some reason it is messed up. I talked with one of the CSRs, and they could not figure it out, so they gave me another virtual phone number to use. It is working fine so far....


did they charge you for giving you the new Virtual number? i had issues with the virtual number they gave me. im doing the LNP and my virtual number (VN) was not in service(you would call the number and they lady would say ( we sorry, the number you are dialing is not in service... this was verified by the tech i was speaking to). i called Vonage cs and they did not even see the VN on my account. i had one because i saw it on my account. well, then ended up giving me another one but then i got a bill for 15 bucks for that. i sent CS an email stating i should not be charged for that, which i don't think i should since they give you a VN to use while being ported.

so just wanted to give you some background and ask how they handled yours...
View user's profile Send private message
barrettkg
New Forum Member
New Forum Member


Joined: Apr 03, 2005
Posts: 1

PostPosted: Sun Jul 10, 2005 6:15 pm    Post subject: Now I have this problem Reply with quote Back to top

I have this same problem. It use to work fine (since April), but now my account does not seem to have any voicemail boxes associated with it. Callers get asked to enter a mailbox number and mine does not work. The web site says voicemail is enabled, but clicking the voicemail tab displays "No voicemail boxes found for your account". Attempting to set a PIN returns an error.

I suspect that a status change in my phone number transfer triggered this. The timing was close enough.

Took me 2 hours with two barely understandable support person to convince them there was a real problem and it was not me being incompetent.

I just want this working again. I don't care if they change my virtual number or if I lost all my old voicemails.
View user's profile Send private message
wurdmann
New Forum Member
New Forum Member


Joined: Jul 01, 2005
Posts: 4

PostPosted: Wed Jul 13, 2005 12:46 pm    Post subject: Reply with quote Back to top

They did not charge me for the other temp number. At least they said the didn't, and it has not shown up on my credit card bill yet. And it better not Evil or Very Mad
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New kirkfb4
New Today 9
Yesterday 26
Total 88227

Who Is On Site
Visitors 172
Members 1
Total 173


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.93
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.67 Seconds and 276 Pages In The Last 60 Seconds
The Vonage VoIP Forum