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adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44

TimothyM Posted:
It is strange
issue and hear it
first time. :eek:
This may be
the problem of
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 03, 2014 at 01:30:33

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11


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wurdmann
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Joined: Jul 01, 2005
Posts: 4

PostPosted: Mon Jul 04, 2005 11:53 am    Post subject: Problems with receiving calls on virtual phone number Reply with quote Back to top

Hi all,

I just got service with Vonage and am having a bit of a problem. I am in the process of getting my number transferred, and in the meantime I have been given a virtual phone number. I can make outgoing calls just fine. However, when anyone tries to call me on the virtual number, they get a message saying "you may leave a message for the person you are calling by entering a mailbox number. To enter your mailbox press pound." So far I have not had any help with the CSRs on this. Has anyone had this problem and know how to fix it? Thanks.
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Jul 05, 2005 12:02 pm    Post subject: Reply with quote Back to top

ar eyou sure you have teh correct number?? that sounds like the recording you get when you dial your voicemail local number (NOT *123).. mayb eyou read the e-mail tehy sent you wrong and have given oiut eh mailbox number instead of your actual virtual phone number.. or maybe the virtual number was not set up properly..


check the initial e-mail sent by Vonage that included your numbers, or log into your dashboard and see if you can find it there..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
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wurdmann
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Joined: Jul 01, 2005
Posts: 4

PostPosted: Tue Jul 05, 2005 12:06 pm    Post subject: Reply with quote Back to top

Thanks for the reply. I do have the correct number, but for some reason it is messed up. I talked with one of the CSRs, and they could not figure it out, so they gave me another virtual phone number to use. It is working fine so far....
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dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Jul 05, 2005 6:31 pm    Post subject: Reply with quote Back to top

glad you got it working right now..

they seem to have alot of number assigning problems.. I'm glad both mine worked right away.. Smile my one number is too easy, it makes ppl confused.. lol..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
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tronixx
Vonage Forum Senior
Vonage Forum Senior


Joined: Jul 04, 2005
Posts: 102

PostPosted: Sun Jul 10, 2005 8:44 am    Post subject: Reply with quote Back to top

wurdmann wrote:
Thanks for the reply. I do have the correct number, but for some reason it is messed up. I talked with one of the CSRs, and they could not figure it out, so they gave me another virtual phone number to use. It is working fine so far....


did they charge you for giving you the new Virtual number? i had issues with the virtual number they gave me. im doing the LNP and my virtual number (VN) was not in service(you would call the number and they lady would say ( we sorry, the number you are dialing is not in service... this was verified by the tech i was speaking to). i called Vonage cs and they did not even see the VN on my account. i had one because i saw it on my account. well, then ended up giving me another one but then i got a bill for 15 bucks for that. i sent CS an email stating i should not be charged for that, which i don't think i should since they give you a VN to use while being ported.

so just wanted to give you some background and ask how they handled yours...
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barrettkg
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New Forum Member


Joined: Apr 03, 2005
Posts: 1

PostPosted: Sun Jul 10, 2005 6:15 pm    Post subject: Now I have this problem Reply with quote Back to top

I have this same problem. It use to work fine (since April), but now my account does not seem to have any voicemail boxes associated with it. Callers get asked to enter a mailbox number and mine does not work. The web site says voicemail is enabled, but clicking the voicemail tab displays "No voicemail boxes found for your account". Attempting to set a PIN returns an error.

I suspect that a status change in my phone number transfer triggered this. The timing was close enough.

Took me 2 hours with two barely understandable support person to convince them there was a real problem and it was not me being incompetent.

I just want this working again. I don't care if they change my virtual number or if I lost all my old voicemails.
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wurdmann
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Joined: Jul 01, 2005
Posts: 4

PostPosted: Wed Jul 13, 2005 12:46 pm    Post subject: Reply with quote Back to top

They did not charge me for the other temp number. At least they said the didn't, and it has not shown up on my credit card bill yet. And it better not Evil or Very Mad
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