Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Gregoryma Posted:
choirpractice.co.u
k the result is
surprisingly big
sell , as well as
elevated
...

In The Forum:
Vonage
Topic:
ralph lauren pas cher videos
On Jul 30, 2014 at 00:26:17

RobertSuib Posted:
cheap tickets sf
to la american
airlines flight
arrivals miami
Havaalanı avea
...

In The Forum:
Vonage
Topic:
uhuru airlines
On Jul 29, 2014 at 16:57:31

HerbertSek Posted:
Chaque montre X
Fathoms a fait
l'objet d'un
calibrage
individuel
garantissant
...

In The Forum:
Vonage
Topic:
mytheresa louboutin shoes
On Jul 29, 2014 at 14:29:57

Lesiasedy Posted:
Зд
77;сь
пу
73;ли&
#1082;уn
2;т&
...

In The Forum:
Vonage
Topic:
Авари&
On Jul 29, 2014 at 03:45:46

Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Sat Jul 02, 2005 1:10 am    Post subject: RT31P2 no dial tone or short fast busy signal on either port Reply with quote Back to top

Earlier this morning, everything was fine. My RT31P2 sat behind a Buffalo WBR2-G54 and had worked flawlessly since my installation back in January. Then from work, I installed OpenSSH and forwarded port 443 to my main computer. At about the same time, we also had a pretty big storm. (But, the router's on an UPS.) And, ever since, we've had no dial tone.

I've deleted the SSH port forward, no dice. I've reset both routers back to their factory settings and started over, no dice. I've eliminated everything but the adapter and the cable modem, and no dice! I've made four calls to tech support. The first time, I hung up before I got anyone. The second time, the guy told me to call Linksys! The third time, we were making progress and my call was dropped. (I have to use my cell.) And the third time, while being transferred to level two, I get cut off again!

I can connect to the internet through it, but just can't get a dial tone, and they've had me try both ports. Is there anything else I can do?

Any help would be appreciated.

Thanks,
Patrick
View user's profile Send private message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Sat Jul 02, 2005 10:07 pm    Post subject: Reply with quote Back to top

Two more calls today. The first one was dropped 11 minutes into the call (I hate Verizon wireless!). The second call, I was FINALLY able to get through to tier 2, which gave me an RA# and is sending a new unit. Of course, we won't get it until Wednesday or Thursday. Now to wait and see if a different unit of the same model will resolve the problem or not.
View user's profile Send private message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 4:40 pm    Post subject: Reply with quote Back to top

I received the new router yesterday, hooked it up, and my worst fears were realized. Same damn thing!! Spent FOUR F**KING hours on the phone with support, and it's STILL not fixed. Eek

The "advanced" tech support did tell me DO NOT SELECT THE NO DIAL TONE OPTION WHEN CALLING THE SUPPORT NUMBER! This will route your call to India, where you will be stuck in router rebooting HELL!! About any other option will get you to NJ, but you will wait on hold forever to get someone. Rolling Eyes

IF they get my service back up tonight, I'm still going to try either SunRocket or Lingo. It sux, because I was the biggest Vonage supporter EVER up until last Friday. Sad

My co-worker got Vonage a week after I did (end of January), and they STILL haven't ported his number!! He has way more patience than I. Well, that and they keep comp'ing his service.
View user's profile Send private message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 5:53 pm    Post subject: Reply with quote Back to top

Just got through to Jersey (my 11th or 12th call), explained the problem, and he said, "let me transfer you to our service dept."
I said, "Please don't send me to India."
"How'd you know?"
"Because I've spent three days on the phone with them changing ports, rebooting, and nothing's worked."
"Well, I can send an e-mail to my manager..."

I told him it's been out for a week tomorrow, and sending an e-mail to the manager is the solution?? F**K this company!!
View user's profile Send private message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 6:41 pm    Post subject: Reply with quote Back to top

Here's the friggin' e-mail I got from the "manager":

Thank you for contacting Customer Care,

Here is a list of suggestions that may be helpful in resolving your issue. For additional information please feel free to review our help section located at http://www.vonage.com/help.php.

If you require further assistance you may contact us by replying to this email or by calling us at 1-vonage-help (1-866-243-4357).


1. Always check to make sure that you are connected to the Internet by opening your web browser or checking for email.

2. Check to make sure that all of your devices have power and are working properly. Make sure all of your Ethernet cables are properly connected and that the devices have connectivity.

3. After confirming that you have an Internet connection check the Dashboard in your web account for Service Announcements. Service Announcements are located on the right-hand side of your Dashboard screen. The Dashboard also gives you the ability to manage your Vonage account online, everything from updating your address and credit card information, adding additional lines and activating features. To learn more about the Dashboard click on the link below.

http://www.vonage.com/features.php?feature=online_account_mgt

4. Reboot your phone adapter and your network. Rebooting the phone adapter and your network has been known to resolve service issues such as No dial tone and Caller ID. For more information how to properly reboot your phone adapter and network click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=386

5. I am experiencing poor audio quality (packet loss, dropouts, one way audio, echo, latency) when placing or receiving calls. What can I do about this?
If you are experiencing choppy audio during phones calls this issues is most likely due to a bandwidth or data packet loss issue with your Internet Service Provider. For more information on choppy audio or sound quality issues click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=157

6. I have no dial tone when I pick up the telephone connected to the phone adapter (no dial tone from the phone adapter).
See #4 above
Also check our Learning Center for troubleshooting tips for additional information at
http://www.vonage.com/help_knowledgeBase_index.html?category=47

5. I have poor audio quality
Poor or scratchy sound is a symptom of a problem with your network connection, network performance, or network card and access point drivers. For more information about audio quality issues click the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=166

6. I am having a problem with connecting International calls.
The first thing you should check is the status on your account. The status of your account will be listed on the top of the page in your web account. For more information about International calling, click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=332

7. I have problems with my Virtual number Virtual Phone Numbers are very inexpensive secondary numbers. They ring to your primary Vonage line or SoftPhone. For more information about virtual numbers, click on the link below for virtual Number User Guide.

http://www.vonage.com/help_knowledgeBase_article.php?article=242

8. I have problems with faxing.
If you are unable to send and or receive faxes try lowering the baud rate on the fax machine 9600. For information on faxing, click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=150

9. I have problems with my voicemail
Vonage Voicemail gives you complete control over your voicemail messages by phone and online. For more information about Voicemail, click on the link below for Voicemail User Guide.

http://www.vonage.com/help_knowledgeBase_article.php?article=233


10. For additional troubleshooting tips see the Installation and Troubleshooting Guide inside of your Vonage Welcome Kit. The Vonage Welcome Kit includes step-by-step instructions for installation and troubleshooting. Troubleshooting tips and guides can also be found online at http://www.vonage.com/help_knowledgeBase_index.html?


If you need additional information check out our Learning Center at: http://www.vonage.com/help.php If you require further assistance, reply to this email by clicking on the reply button on your email program. Once we receive your reply a ticket will be opened so that we may further assist you.

Thanks again for contacting us.

Regards,

Vonage Customer Care
View user's profile Send private message
hawkmultimedia
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 6:49 pm    Post subject: Reply with quote Back to top

And if anyone's questioning my motives or networking capabilities, I work for Charter Communications (but my ISP is Comcast), and I've had a wireless network in my house for over three years.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Jul 08, 2005 10:08 am    Post subject: Reply with quote Back to top

I don't think anyone was Patrick...
Also try broadbandreports.com under the Voip forum...there are also some knowledgable people there.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Gregoryma
New Today 1
Yesterday 9
Total 82244

Who Is On Site
Visitors 152
Members 1
Total 153


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.60
Change:   +0.04
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 367 Pages In The Last 60 Seconds
The Vonage VoIP Forum