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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Sat Jul 02, 2005 1:10 am    Post subject: RT31P2 no dial tone or short fast busy signal on either port Reply with quote Back to top

Earlier this morning, everything was fine. My RT31P2 sat behind a Buffalo WBR2-G54 and had worked flawlessly since my installation back in January. Then from work, I installed OpenSSH and forwarded port 443 to my main computer. At about the same time, we also had a pretty big storm. (But, the router's on an UPS.) And, ever since, we've had no dial tone.

I've deleted the SSH port forward, no dice. I've reset both routers back to their factory settings and started over, no dice. I've eliminated everything but the adapter and the cable modem, and no dice! I've made four calls to tech support. The first time, I hung up before I got anyone. The second time, the guy told me to call Linksys! The third time, we were making progress and my call was dropped. (I have to use my cell.) And the third time, while being transferred to level two, I get cut off again!

I can connect to the internet through it, but just can't get a dial tone, and they've had me try both ports. Is there anything else I can do?

Any help would be appreciated.

Thanks,
Patrick
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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Sat Jul 02, 2005 10:07 pm    Post subject: Reply with quote Back to top

Two more calls today. The first one was dropped 11 minutes into the call (I hate Verizon wireless!). The second call, I was FINALLY able to get through to tier 2, which gave me an RA# and is sending a new unit. Of course, we won't get it until Wednesday or Thursday. Now to wait and see if a different unit of the same model will resolve the problem or not.
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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 4:40 pm    Post subject: Reply with quote Back to top

I received the new router yesterday, hooked it up, and my worst fears were realized. Same damn thing!! Spent FOUR F**KING hours on the phone with support, and it's STILL not fixed. Eek

The "advanced" tech support did tell me DO NOT SELECT THE NO DIAL TONE OPTION WHEN CALLING THE SUPPORT NUMBER! This will route your call to India, where you will be stuck in router rebooting HELL!! About any other option will get you to NJ, but you will wait on hold forever to get someone. Rolling Eyes

IF they get my service back up tonight, I'm still going to try either SunRocket or Lingo. It sux, because I was the biggest Vonage supporter EVER up until last Friday. Sad

My co-worker got Vonage a week after I did (end of January), and they STILL haven't ported his number!! He has way more patience than I. Well, that and they keep comp'ing his service.
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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 5:53 pm    Post subject: Reply with quote Back to top

Just got through to Jersey (my 11th or 12th call), explained the problem, and he said, "let me transfer you to our service dept."
I said, "Please don't send me to India."
"How'd you know?"
"Because I've spent three days on the phone with them changing ports, rebooting, and nothing's worked."
"Well, I can send an e-mail to my manager..."

I told him it's been out for a week tomorrow, and sending an e-mail to the manager is the solution?? F**K this company!!
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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 6:41 pm    Post subject: Reply with quote Back to top

Here's the friggin' e-mail I got from the "manager":

Thank you for contacting Customer Care,

Here is a list of suggestions that may be helpful in resolving your issue. For additional information please feel free to review our help section located at http://www.vonage.com/help.php.

If you require further assistance you may contact us by replying to this email or by calling us at 1-vonage-help (1-866-243-4357).


1. Always check to make sure that you are connected to the Internet by opening your web browser or checking for email.

2. Check to make sure that all of your devices have power and are working properly. Make sure all of your Ethernet cables are properly connected and that the devices have connectivity.

3. After confirming that you have an Internet connection check the Dashboard in your web account for Service Announcements. Service Announcements are located on the right-hand side of your Dashboard screen. The Dashboard also gives you the ability to manage your Vonage account online, everything from updating your address and credit card information, adding additional lines and activating features. To learn more about the Dashboard click on the link below.

http://www.vonage.com/features.php?feature=online_account_mgt

4. Reboot your phone adapter and your network. Rebooting the phone adapter and your network has been known to resolve service issues such as No dial tone and Caller ID. For more information how to properly reboot your phone adapter and network click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=386

5. I am experiencing poor audio quality (packet loss, dropouts, one way audio, echo, latency) when placing or receiving calls. What can I do about this?
If you are experiencing choppy audio during phones calls this issues is most likely due to a bandwidth or data packet loss issue with your Internet Service Provider. For more information on choppy audio or sound quality issues click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=157

6. I have no dial tone when I pick up the telephone connected to the phone adapter (no dial tone from the phone adapter).
See #4 above
Also check our Learning Center for troubleshooting tips for additional information at
http://www.vonage.com/help_knowledgeBase_index.html?category=47

5. I have poor audio quality
Poor or scratchy sound is a symptom of a problem with your network connection, network performance, or network card and access point drivers. For more information about audio quality issues click the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=166

6. I am having a problem with connecting International calls.
The first thing you should check is the status on your account. The status of your account will be listed on the top of the page in your web account. For more information about International calling, click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=332

7. I have problems with my Virtual number Virtual Phone Numbers are very inexpensive secondary numbers. They ring to your primary Vonage line or SoftPhone. For more information about virtual numbers, click on the link below for virtual Number User Guide.

http://www.vonage.com/help_knowledgeBase_article.php?article=242

8. I have problems with faxing.
If you are unable to send and or receive faxes try lowering the baud rate on the fax machine 9600. For information on faxing, click on the link below.

http://www.vonage.com/help_knowledgeBase_article.php?article=150

9. I have problems with my voicemail
Vonage Voicemail gives you complete control over your voicemail messages by phone and online. For more information about Voicemail, click on the link below for Voicemail User Guide.

http://www.vonage.com/help_knowledgeBase_article.php?article=233


10. For additional troubleshooting tips see the Installation and Troubleshooting Guide inside of your Vonage Welcome Kit. The Vonage Welcome Kit includes step-by-step instructions for installation and troubleshooting. Troubleshooting tips and guides can also be found online at http://www.vonage.com/help_knowledgeBase_index.html?


If you need additional information check out our Learning Center at: http://www.vonage.com/help.php If you require further assistance, reply to this email by clicking on the reply button on your email program. Once we receive your reply a ticket will be opened so that we may further assist you.

Thanks again for contacting us.

Regards,

Vonage Customer Care
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hawkmultimedia
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Joined: Mar 02, 2005
Posts: 15

PostPosted: Thu Jul 07, 2005 6:49 pm    Post subject: Reply with quote Back to top

And if anyone's questioning my motives or networking capabilities, I work for Charter Communications (but my ISP is Comcast), and I've had a wireless network in my house for over three years.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Jul 08, 2005 10:08 am    Post subject: Reply with quote Back to top

I don't think anyone was Patrick...
Also try broadbandreports.com under the Voip forum...there are also some knowledgable people there.
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