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mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
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I google “Vonage
MAC address
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In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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mateo_f4
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Joined: Apr 18, 2005
Posts: 3
Location: Calgary, Alberta

PostPosted: Fri Jul 01, 2005 7:27 pm    Post subject: No Name with Caller ID Reply with quote Back to top

Is anybody else having this trouble -- since June 27th all of my inbound calls indicate 'Out of Area' instead of the calling party's name. The numbers still show up, just no name.

The name is also missing in the Dashboard/Activity listings on the vonage.ca website, so I'm guessing this indicates it is not an issue with my PAP2.

Incidentally, I'm in Calgary. I've also emailed Vonage (my first foray into the abiss that is Vonage 'support')

Thanks..
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rcb116
Vonage
Representative
Vonage<br>Representative


Joined: Jun 22, 2005
Posts: 127
Location: NJ

PostPosted: Fri Jul 01, 2005 7:41 pm    Post subject: Reply with quote Back to top

-rcb116 crawls out of the abiss and says- Smile

I would be happy to look into this if you send me the info I requested. Also, I suggest if you want my help you do it ASAP cause im outa here till Tuesday very shortly.
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rcb116
Vonage
Representative
Vonage<br>Representative


Joined: Jun 22, 2005
Posts: 127
Location: NJ

PostPosted: Fri Jul 01, 2005 8:32 pm    Post subject: Reply with quote Back to top

I received your e-mail, please check the reply!
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arkitekt
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Joined: Apr 29, 2005
Posts: 8

PostPosted: Tue Aug 23, 2005 2:27 am    Post subject: Similar problem Reply with quote Back to top

I'm having a similar problem with incoming US calls but Canadian calls seem to be fine.

I'd love to see what the solution was
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pickalow
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 10, 2005
Posts: 30
Location: Canada

PostPosted: Wed Aug 24, 2005 11:14 am    Post subject: concerned about caller ID Reply with quote Back to top

Hmmm... it seems that this is a common problem. Should I get a phone with caller ID, or just not bother because the service won't work? If it mostly just says 'outside caller', then what's the point?

Oh yeah, my question is; Will the calls become recognized after the first call? I mean, will Vonage 'learn' to recognize calls? If ppl are listed in the phone book, does that matter?

L8R

_________________
"He that is good for making excuses is seldom good for anything else."
- Benjamin Franklin

Alberta, Canada
Shaw cable internet
80 to 200 kbps up, 1000 to 2000 kbps down
Terayon TCM200
RT31P2 router (with G.729 codec)
Modem --> Linksys RT31P2 -->
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VonageNWpg
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Joined: Jul 22, 2005
Posts: 3

PostPosted: Thu Aug 25, 2005 9:06 pm    Post subject: Incoming name not working for me either, never has Reply with quote Back to top

Mateo, did your get fixed with a little help?

I have been back and forth a million hours lately with Vonage level II tech support, to no avail. I am not sure where the claim is at now but if any did get their resolved, can you share some details so I can point this poor, overworked tech support in the right direction???

Thanks
VoipNWinnipeg
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rstrauss
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Joined: Jul 17, 2005
Posts: 8

PostPosted: Mon Aug 29, 2005 3:15 am    Post subject: Reply with quote Back to top

I'm having the same problem - if anyone else could shed some light on it or offer any help I'd really appreciate it. Smile
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Mad_Medik
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Joined: Sep 19, 2005
Posts: 9

PostPosted: Sun Sep 18, 2005 11:34 pm    Post subject: Reply with quote Back to top

rstrauss wrote:
I'm having the same problem - if anyone else could shed some light on it or offer any help I'd really appreciate it. Smile


I was just told by Tech support this evening that the caller name information will only appear for calls coming from another Vonage customer. Calls coming from a phone outside the Vonage network will show anonymous, private or the phone number only...

MM
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VonageNWpg
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New Forum Member


Joined: Jul 22, 2005
Posts: 3

PostPosted: Mon Sep 19, 2005 12:05 pm    Post subject: Reply with quote Back to top

Don't know who told you that, but they are WRONG. Your OUTGOING calls will not show on others' caller ID but I am receiving caller ID info. Call back and ask for Level 3 support...whoever you spoke to doesn't know what they are talking about.

HTH
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MarcP
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 31, 2005
Posts: 18

PostPosted: Thu Sep 22, 2005 8:28 am    Post subject: Reply with quote Back to top

Any new developments regarding this problem? I finally got my phone number switched to Vonage last friday and I'm no longer receiving names with my CallerID as well. This is very irritating and I'm not getting anywhere with Vonage support. You'd think they'd know something is wrong after so many people experiencing this for such a long period of time...
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