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For wipe call
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thokar
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Joined: Jun 08, 2005
Posts: 3

PostPosted: Mon Jun 27, 2005 6:44 pm    Post subject: Multiple router setup Reply with quote Back to top

All,

I've been reading over these forums for several days now and have answered many of my questions but still have some issues with my Vonage service. First question:

1. I have 2 Vonage Linksys RT31P2 routers (One for home use and the other for business use) and a Linksys BEFVP41 router ( I have multiple computers on my network) and a Motorola 5120 Surfboard. The way I have this set up right now is from my modem to the RT31P2 (#1) this router has the WAN input for NET access. Output on port one of this router feeds the RT31P2 (#2) WAN input (Not sure why this has to be set up like this, but the phone wouldn't connect with just a port to port connection), and Port 2 from the RT31P2 (#1) feeds Port 1 on the RT31P2 (#2) (No net access for computers on this router w/o this connection). Then I have Port 3 from the RT31P2 running to Port1 on the BEFVP41 router.

I've tried multiple set up's including trying to use corssover cables but this set up seems to work the best. Now that I've established my setup (Please comment if there is a more efficient way to set this up please). I will move on to the performance issues I'm having with my Vonage service.

2. I consistently get the "One way conversation" muted on one end, the receiving end of my conversations. I'd say 1 out of 3 calls at some point in the call the person on the other end will not be able to hear me or it is chopping so bad the audio in incomprehensible. Here are my results from the Voip test from this page:

My Results
Download 4,228,112 bps
Upload 358,176 bps
QOS 98%
RTT 228 ms
MaxPause 60 ms

Now, from what I've read these results aren't too bad and are suppose to be able to support up to 4 lines. I only have 3 lines connected to my network and they are never in use at the same time. I've tried multiple suggestions from this forum to try to fix this problem but have yet to resolve it. I'm hesitant to call customer support back as their solution is always reset the modem and check your bandwidth.

3. Faxing. I realize this is a whole different animal but figured I'd give it a shot here. I have a dedicated FAX line from Vonage for our business (not sure why I have to pay $9.99 for a dedicated one when it seems a regular $4.99 virtual line is working for people on this forum) which rarely seems to receive a complete FAX. Most of our business is done via FAX, so this is a big deal. I will get about 10 pages into a 20 page fax or so and it will disconnect whether I'm receiving or sending. Each time my fax gives the same error, "Poor Line Quality". I've tried hooking a DSL filter to the line (As recommended in this forum) and I've tried dialing *99 (though this doesn't help for receiving) neither of which seems to help at all. The FAX machine and business line are connected to the RT31P2 (#2) so they are not hooked directly into the modem. Am I just holding on to false hopes hoping that I will get this thing to FAX reliably? Not sure if it makes a difference, but I'm utilizing a Brother MFC-9700 fax machine for the business.

Those are the two issues I'm having with Vonage service at the moment. Actually I've been having the poor quality for awhile now and just recently switched the business over (which I hope I don't end up regretting). Anyhow, any insight any of you could provide would be greatly appreciated and I would appreciate any help. Thanks in advance.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Mon Jun 27, 2005 7:24 pm    Post subject: Reply with quote Back to top

Do the poor quality conversations happen even on the RT31P2 connected first in line after the cable modem?
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thokar
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Joined: Jun 08, 2005
Posts: 3

PostPosted: Mon Jun 27, 2005 7:28 pm    Post subject: re: multiple routers Reply with quote Back to top

Paul,

Yes, I have the same problem on both of my voice lines. More noticably on the #1 line as it gets used quite a bit more then the business line.
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paul248
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Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Mon Jun 27, 2005 7:41 pm    Post subject: Reply with quote Back to top

Run a call to boston on www.testyourvoip.com , and post the detailed results here for both the incoming and outgoing directions.
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thokar
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Joined: Jun 08, 2005
Posts: 3

PostPosted: Mon Jun 27, 2005 9:11 pm    Post subject: Here you go Paul... Reply with quote Back to top

paul248 wrote:
Run a call to boston on www.testyourvoip.com , and post the detailed results here for both the incoming and outgoing directions.


Paul, here's the Voip test to Boston. I ran it about 10x and always had results between 2.5 and 3.8..no higher. That doesn't seem to be all that great right? Anyhow, here's my results:

MOS Analysis from You TO Boston

Media Quality MOS 3.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 35.4%
Latency 0.07 4.6%
Packet Discards 0.75 46.1%
Packet Loss 0.23 13.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 215 ms
Packet Discards 2.7%
Packet Loss 0.8%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 78 ms

Signaling Quality Post-Dial Delay 120 ms
Call Setup Time 130 ms
Media Delay 270 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 89.7%
Latency 0.04 6.7%
Packet Discards 0.02 3.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 215 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 124 ms
Call Setup Time 133 ms
Media Delay 156 ms


MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 89.7%
Latency 0.04 6.7%
Packet Discards 0.02 3.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 215 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 124 ms
Call Setup Time 133 ms
Media Delay 156 ms

Voip Traceroute Analysis




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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Mon Jun 27, 2005 10:58 pm    Post subject: Reply with quote Back to top

It looks like your problems are caused by a jittery, lossy upstream on the cable modem. Call the cable company and see if there's anything they can do to help. They can query your modem while you're on the phone to see if it's getting a strong signal, and it transmitting at a reasonable power level. A poor signal would be caused by bad wiring, or too many splitters on the cable line.

There's also a possibility that your cable company put too many subscribers on the same line, and it's lagging everybody's packets.

Post back with what the cable company can tell you about the signal quality and stuff.
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