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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

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Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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ldavisfl
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Joined: Jun 02, 2005
Posts: 13

PostPosted: Mon Jun 27, 2005 5:08 pm    Post subject: Newsflash: Vonage Hires the Keystone Cops! Reply with quote Back to top

I've had my Vonage service for months, and I like the service for the most part. But, my voicemail notification with attachments has never worked. I've clicked the correct setting on my features page, but it just doesn't work. I do get the notifications, but there is never anything attached, so I have to login to Vonage and check the message from there.

Anyway.... I finally decided to call and see if someone would fix this. The first guy had never heard of such a feature but played along until he confirmed it was a real feature. He passed me to another guy, where I was lectured about how I must not have the feature selected properly. Oh my God I must be a complete 'tard! Out of three confusing option buttons I can't manage to pick the right one!

So, I changed my password to something temporary, gave it to the Vonage rep, and he logged in as me and said "Oh, you do have it selected correctly, but you must just not be noticing the attachment."

Well... he changed the email address to his (so my voicemails would go to him), put me on hold, and left some messages. He came back on and said "Oh, you are right. I am getting only the notifications with no attachments."

So, at this point, I've spend about 1 hour (including hold times) to get the guy to just believe me!

He said he would escalate it, and that someone would work on it. The only evidence I had of any activity was that one day my voicemail was completely reset. That is, my voicemail password had reverted to 1234 and I got the "first-time use message." OK, I thought, maybe we've gotten somewhere!

I set my voicemail up again, and left a test message using my cell phone. So, now I get no notifications and no attachments. I am worse off than when I started! I login to Vonage.com and confirm that the supposedly confusing button is still selected, which it is.

So, I call back to Vonage tech support, explain everything again, and this time (I couldn't believe it) the guy asked if he could login to my account to verify I had the right setting selected. (Is Vonage's customer base that dumb?). I gave him my info, and he repeated all the tests. This time he gave me a ticket number. Lo' and behold! A ticket number!

Several weeks later, nothing much has happened. And by "nothing much," I mean "nothing." I just called back, gave they guy the ticket #, and he said that someone MUST be working on it because the status was "open." Of course! But I wonder how long it will stay open?

The Ticket # 2065954 is still open as of Jun 27, 2005 so if anyone from Vonage wants to check it out, please do! Please feel free to light a fire under someone to figure out why I and only I cannot get voicemail notifications with attachments.

My next step is to prepare a letter to my state regulatory agency. The only bad part is that I live in GA and goodness knows how long the backup is up in that trailer!
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linnym
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Full Forum Member


Joined: Jun 03, 2005
Posts: 46

PostPosted: Mon Jun 27, 2005 10:03 pm    Post subject: Reply with quote Back to top

I would like to know if you are using POP3 email client software, ie; Outlook, Outlook Express??
Or are you getting your email using a browser?
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ldavisfl
Vonage Forum Associate
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Joined: Jun 02, 2005
Posts: 13

PostPosted: Mon Jun 27, 2005 10:58 pm    Post subject: email client Reply with quote Back to top

I use the latest version of Mozilla Thunderbird. I routinely transfer huge attachments of all sorts with no problems.

But please note that (as described above) the Vonage tech temporarily changed the voicemail delivery address on my account to his own business email address at vonage.com, and was unable to receive any notifications to his address.

In my view, the fact that Vonage was unable to receive a voicemail notification from their own telephone system ruled out any problems with my email client. The problem appears to be peculiar to my Vonage account.
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Trowski
Vonage Forum MVM
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jun 28, 2005 10:49 am    Post subject: Reply with quote Back to top

Ldavisfl, no doubt that is truly annoying...but what would a letter to the state regulatory agency accomplish?
Are you on the road alot? Can you use *123 to retrieve your voicemail?
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otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Jun 28, 2005 11:04 am    Post subject: Reply with quote Back to top

I hope you get it working. Maybe if you cancelled your Vonage account and created a new one? A long way to go, but I'd wager in the end it may be faster and much easier...unless they make you send back the router and send you a new one.

Have you tried turning voicemail alerts off, assured that it was off (by leaving a voicemail and not receive an e-mail), and then turning alerts with attachments back on?

I love the voicemail e-mail alert feature. I send voicemails to my cell phone. Since my cell phone is a multimedia phone, I receive the attachment and am able to listen to it no matter where i am, without the need to even call up and retrieve the voicemail. And since MMS messages are free on my cell phone, I don't even get charged minutes or anything.

It really is qutie convenient.

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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jun 28, 2005 11:08 am    Post subject: Reply with quote Back to top

I want Otaku's cellphone! Wink
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ldavisfl
Vonage Forum Associate
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Joined: Jun 02, 2005
Posts: 13

PostPosted: Tue Jun 28, 2005 11:10 am    Post subject: The point of contacting a regulatory agency Reply with quote Back to top

The only reason I would ever write a letter to any regulatory agency would be as a last resort. I'm sure it won't get to that point because Vonage must have been working solidly for weeks to fix my technical issue, and any day now they are going to have it solved! Uhhh... ya.

The point of contacting a regulatory agency would be to make a formal complaint. The complaint may not be acted upon initially, but if many people complain, the regulatory agency's attention will eventually turn.

The complaint would be that Vonage claims to offer a specific service for a specific price, but this service is not actually provided even though I pay the price each month. When this practice is intentionally carried out, it's called fraud.

I don't mean to suggest that Vonage is "intentionally" doing anything wrong, but after a certain reasonable amount of time, there comes a point at which the benefit of the doubt is lost.

It's similar to if you pay for something that is to be delivered, but it doesn't ever come. You haven't technically been ripped off, because it's still being delivered! Excuses for delivery delays are fine initially, but eventually they don't count for much.

With Vonage, the longer the problem drags on with absolutely no apparent action being taken and with no updates or explanations to the customer, the less credence any excuse has. Confidence is lost, etc. There are many postings on this site along these lines.

It is possible to regularly dial in and retrieve my messages (even when I may not have any). But that is just silly when there is voicemail notification with attachments, a service that Vonage claims to offer.
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ldavisfl
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Joined: Jun 02, 2005
Posts: 13

PostPosted: Tue Jun 28, 2005 11:17 am    Post subject: cancelling/restarting my service to fix my problem Reply with quote Back to top

I will try to turn off notification for a few days and then restart it.

Cancelling my service and restarting it would probably be a nightmare. I'd most probably lose my number. I'd also have no phone service at home for an unknown amount of time.

This drastic measure really shouldn't be needed. If a software engineer with true knowledge of the system would debug the situation, I'm sure it would be solved in short order. I strongly suspect that only "customer support" agents and not engineers have examined the problem yet. It's been escalated to a queue somewhere in no-man's-land.
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