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baldyguy
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Joined: Apr 24, 2005
Posts: 14
Location: Las Vegas, NV

PostPosted: Sun Jun 26, 2005 9:57 pm    Post subject: Vonage has alot of static and isn' very clear to other calle Reply with quote Back to top

I recently moved to another state, and switch ISP providers. I currently have Cox Communications who is my cable ISP.

My Set here at home is one computer, one laptop, 1 xbox (turned off most of the time), and my Panasonic 2.4 ghz phone connected to the Vonage adapter.

I currently set my settings to the highest quality and whenever I talk to a friend over the Vonage phone, they keep complaining how I go in and out and that I sound very "static-ee".

I do have my computer and my laptop turned on, sometimes I'm downloading stuff, but when I take a phone call or make one, I always turn off the downloads.

I did everything I know off that can fix the problem, can anyone suggest anything else? It's almost annoying that everyone that I talk to can't really hear me very clearly. Any help is appreicated. Thanks!
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Jun 26, 2005 10:02 pm    Post subject: Reply with quote Back to top

Post your detailed results from a call to Boston on www.testyourvoip.com . Also, what's the brand/model of your cable modem? Which Vonage device do you have? Is the Vonage device directly connected to the cable modem?
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baldyguy
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Posts: 14
Location: Las Vegas, NV

PostPosted: Sun Jun 26, 2005 10:29 pm    Post subject: Reply with quote Back to top

1) Test Call to Boston: 3.3
2) Motorola Surfboard SB5120
3) Vonage Device is PAP2
4) The Vonage Device is plugged directly into my Linksys SRX, Model WRT54GX wireless router.




paul248 wrote:
Post your detailed results from a call to Boston on www.testyourvoip.com . Also, what's the brand/model of your cable modem? Which Vonage device do you have? Is the Vonage device directly connected to the cable modem?
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Jun 26, 2005 10:33 pm    Post subject: Reply with quote Back to top

The 3.3 isn't looking very good, but that's not the detailed results. The detailed results should have several lines of stuff, for both the outgoing and incoming directions.
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baldyguy
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Joined: Apr 24, 2005
Posts: 14
Location: Las Vegas, NV

PostPosted: Sun Jun 26, 2005 10:53 pm    Post subject: Reply with quote Back to top

It showed higher this time around.. is there any way to keep it consistent at a good high quality sound?



paul248 wrote:
The 3.3 isn't looking very good, but that's not the detailed results. The detailed results should have several lines of stuff, for both the outgoing and incoming directions.
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paul248
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Joined: Nov 25, 2004
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Location: Mountain View, CA

PostPosted: Sun Jun 26, 2005 11:06 pm    Post subject: Reply with quote Back to top

Hm, those results look nearly perfect at the moment.

Try running the test at various times during the day. It might be that your cable node has a lot of people on it, and it bogs down when everybody's using the Internet at once. If that does turn out the be the case, then it'd be a matter between you and your ISP.

Speaking of your ISP, call sometime and have them check to make sure that your cable modem is getting a strong signal. There's a chance you could have poor wiring, or too many splitters before the modem.

Also, do you have a corded phone you could test with? It may be that your 2.4GHz cordless phone is fighting with the 2.4GHz wireless network, causing local voice dropouts.
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baldyguy
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Joined: Apr 24, 2005
Posts: 14
Location: Las Vegas, NV

PostPosted: Sun Jun 26, 2005 11:10 pm    Post subject: Reply with quote Back to top

Hmmm interesting. Maybe is because I'm in an apartment at the moment. I shall see if it improves when I moved into my new house in two weeks. Perhaps all the people here are watching Cable TV and it may bog the cable modem down? What do you think?

Let's say if there are not alot of people watching Cable or on the internet will it improve the sound?

Any other suggestions? I really appreciate your help!

paul248 wrote:
Hm, those results look nearly perfect at the moment.

Try running the test at various times during the day. It might be that your cable node has a lot of people on it, and it bogs down when everybody's using the Internet at once. If that does turn out the be the case, then it'd be a matter between you and your ISP.

Speaking of your ISP, call sometime and have them check to make sure that your cable modem is getting a strong signal. There's a chance you could have poor wiring, or too many splitters before the modem.

Also, do you have a corded phone you could test with? It may be that your 2.4GHz cordless phone is fighting with the 2.4GHz wireless network, causing local voice dropouts.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Jun 26, 2005 11:20 pm    Post subject: Reply with quote Back to top

Watching cable TV doesn't have any effect on the Internet performance, because all the channels are there whether people are watching them or not.

The biggest factor is uploads, because upload bandwidth is the most limited resource. If too many other people are uploading stuff, your outgoing voice packets might get delayed or dropped. That could explain why other people are having trouble hearing you, and not the other way around.

Then again, you should still have the cable co check your signal incoming power, signal-to-noise ratio, and transmit power, to make sure they're within the acceptable range.

You might also try temporarily disabling the wireless stuff on your router, to see if it might be interfering with the phone.

There's also a possibility that one of your neighbors is leeching off your wireless Internet. Dig through the router settings, and see if you can enable QoS for the port that the PAP2 is connected to. That will give the voice packets a higher priority on your own local network.
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baldyguy
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Joined: Apr 24, 2005
Posts: 14
Location: Las Vegas, NV

PostPosted: Sun Jun 26, 2005 11:23 pm    Post subject: Reply with quote Back to top

Cool, thanks, how do I read the results? All this jargon doesn't make sense to me Embarassed

paul248 wrote:
Watching cable TV doesn't have any effect on the Internet performance, because all the channels are there whether people are watching them or not.

The biggest factor is uploads, because upload bandwidth is the most limited resource. If too many other people are uploading stuff, your outgoing voice packets might get delayed or dropped. That could explain why other people are having trouble hearing you, and not the other way around.

Then again, you should still have the cable co check your signal incoming power, signal-to-noise ratio, and transmit power, to make sure they're within the acceptable range.

You might also try temporarily disabling the wireless stuff on your router, to see if it might be interfering with the phone.

There's also a possibility that one of your neighbors is leeching off your wireless Internet. Dig through the router settings, and see if you can enable QoS for the port that the PAP2 is connected to. That will give the voice packets a higher priority on your own local network.
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