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bjmiguel
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Joined: Jun 23, 2005
Posts: 93

PostPosted: Sun Jun 26, 2005 10:22 pm    Post subject: Reply with quote Back to top

yup paul, i know there is an edit button Smile thanx for reminding me anyway.

ok, here's the deal, i just remembered, this is a known issue with the speedstream 5360. i belive your isp is sbc. the solution is in this link. http://kb.efficient.com/display/1/articleDirect/index.asp?aid=45494&r=0.7326624

good luck!
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Jun 26, 2005 10:28 pm    Post subject: Reply with quote Back to top

That link only works for your browser. Could you describe what you found?
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bjmiguel
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PostPosted: Mon Jun 27, 2005 10:54 pm    Post subject: Reply with quote Back to top

Here it is paul


5360 Firmware Upgrade


Relevant Products

5360 [120-5360-502]



Overview

Upgrade distributed 07/03/2002.

This firmware upgrade is only for the 120-5360-502 modem version. Using it on any other model will corrupt the modem.

Notes:

There are no firmware upgrades for other 5360 part numbers at this time. If your ISP told you to upgrade your 5360's firmware, that firmware is provided by them, not us, because it is specifically designed for their network. Contact your ISP for instructions on using their particular 5360 firmware upgrade.
Part Number and Model Number are not the same thing. If your Part Number is 060-5360-023 you have a Model Number 120-5360-502 modem. See Related Articles at right for instructions on how to identify your product's part and model numbers.

If you use a Macintosh you will need to download and install this upgrade through a Windows PC, then reconnect the 5360 to your Macintosh.



Solution

To update your Efficient Networks 120-5360-502 modem, download the Update Guide and Setup.exe file to your hard drive and then follow the instructions as outlined in the Update Guide.

Please do not attempt to upgrade any other 5360 modem version with this updated firmware as it is not compatible with anything except the 120-5360-502 modem.

To verify that you have this version, look at the bottom of the modem and check to see that you have Part Number 060-5360-023 listed there. If you see anything else besides that exact part number, even if it's just off by one digit (e.g. 060-5360-123), do not use this update; it will corrupt your modem. Currently there are no firmware updates for other part numbers distrubuted by Efficient Networks; however, your ISP may have a 5360 firmware update specific to their network. Contact your ISP for further information.
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bjmiguel
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Joined: Jun 23, 2005
Posts: 93

PostPosted: Mon Jun 27, 2005 11:03 pm    Post subject: Reply with quote Back to top

and by the way, according to linksys, this is a known issue with the speedstream 5360 that's why they recommend trying to do that firmware upgrade
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paul248
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Joined: Nov 25, 2004
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Location: Mountain View, CA

PostPosted: Mon Jun 27, 2005 11:06 pm    Post subject: Reply with quote Back to top

I don't see anything which says that his problem is a known issue, but I suppose making sure you've got the latest firmware version is a good troubleshooting step.

Edit: oops, I posted this out of sync with bj's post above.


Last edited by paul248 on Mon Jun 27, 2005 11:14 pm; edited 1 time in total
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bjmiguel
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Joined: Jun 23, 2005
Posts: 93

PostPosted: Mon Jun 27, 2005 11:10 pm    Post subject: Reply with quote Back to top

i'm just assuming what linksys saying is correct. go to the linksys knowledgebase and search for answer id 341, you'll see what i'm talking about Wink
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