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Cyberlander
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Joined: Jun 05, 2005
Posts: 10

PostPosted: Sun Jun 26, 2005 11:43 am    Post subject: 0906 Premium Rate Numbers Reply with quote Back to top

Does anyone else have a problem dialling 0906 numbers?

When I do, I receive the following recorded message:

"The number you have dialled has been blocked. Please call customer care for more information. O105"

I have contacted Vonage support who informs me that it may be a routing issue and will look into it.

Just wondering if this happens to anyone else?

Even if I just dial 0906 and then wait for 5-10 seconds, I still receive the recorded message.

I first noticed the problem when I tried to use a SKY interactive service and found that the call was not being connected.

Thanks!
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buzby
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PostPosted: Mon Jun 27, 2005 1:18 pm    Post subject: Reply with quote Back to top

Hi Cyberlander

Yes same for me - used to get number unobtainable tone but now get message you describe.

B.T.W. - will your SKY box connect to any number?
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ThePotato
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Joined: Mar 26, 2005
Posts: 10

PostPosted: Mon Jun 27, 2005 2:48 pm    Post subject: Reply with quote Back to top

Yeah, I get the same issue here too. I sometimes try to call TV competitions and can't because both Vonage and my mobile provider block them. Shame. I might ring up to ask them if it's something they can fix.
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Ant_Bingley
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Joined: May 23, 2005
Posts: 12

PostPosted: Tue Jun 28, 2005 6:27 pm    Post subject: Reply with quote Back to top

I contacted customer service about calling premium rate numbers, as I had trouble voting for Big Brother <shame!>

They told me that premium numbers can't be called from a Vonage line, and they don't have any future plans to offer this service!
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jamesm
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Joined: Jan 29, 2005
Posts: 64

PostPosted: Wed Jul 06, 2005 5:37 pm    Post subject: connecting to premium rate numbers Reply with quote Back to top

Vonage does not allow access to premium rate numbers that begin with 09xxx. This feature was requested by the vast majority of potential customers who we talked with before we launched the service.

We apologise is this is inconvenient for some.We will always consider making changes to the functionality if there is sufficient demand from customers.

Access to premium rate numbers is a particularly sensitive topic for most customers who are happy to have it blocked.

regards

Kerry Ritz
Vonage UK
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Gordy0141
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Joined: Mar 14, 2005
Posts: 55
Location: Glasgow UK

PostPosted: Wed Jul 06, 2005 7:59 pm    Post subject: Reply with quote Back to top

hmm i thats fair enough

09xxx number range have different charges for different services

some 09xxx numbers cost as little as 10ppm up to £1.50ppm

and i think when asking customer about premium rate numbers i would imagine they only think of the 50ppm up to £1.50 numbers
haha! and who wouldnt but most tv programs will use a 09xxx number which then means you cant participate even if the call is say 25p per call.

i suppose its like the 118 numbers they can charge up to £1.50 ppm and they are not barred.

just a thought though

Smile

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dconnor
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PostPosted: Wed Jul 06, 2005 8:38 pm    Post subject: Reply with quote Back to top

Off topic, but worthy of a reply:

I am very honored to have Mr Kerry posting here. It says a lot about his commitment to customer satisfaction.

Thank you,

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scerruti
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PostPosted: Thu Jul 07, 2005 8:10 am    Post subject: Re: connecting to premium rate numbers Reply with quote Back to top

jamesm wrote:
Vonage does not allow access to premium rate numbers that begin with 09xxx.


Does this apply to the 0871 number that was discussed in the thread, "Dialing Speaking Clock from USA"?

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Stephen P. Cerruti (ISP: TWC)
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TRIaXOR
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Joined: Jul 06, 2005
Posts: 10
Location: Glasgow, UK

PostPosted: Thu Jul 07, 2005 10:17 am    Post subject: Reply with quote Back to top

The way I see it, there should be an option on the dashboard to bar/unbar premium rate numbers as well as a normal number barring (incoming) system, would be easier all round imho Smile

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ifd001
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PostPosted: Fri Jul 08, 2005 5:32 pm    Post subject: Reply with quote Back to top

I agree with TRIaXOR

Just stopping all 09*** calls seems not at all flexible or customer friendly ....

More should be made of the web interface, which has great potential.

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