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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Thu Jun 23, 2005 6:35 pm    Post subject: My Vonage is unusable. Reply with quote Back to top

For the last day and a half, my phone calls have been horrible. Callers can barely hear me and when I speak there is roughly a 5 second delay before they hear anything.

My internet connection is 2 Mbps down and 1 Mbps up. Connection works fine; I can ping sites without any packet loss.

I have changed nothing in my configuration.

Here's my "testyourVoIP" report:

(OUTBOUND)
Media Quality
MOS
1.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 14.4%
Latency 0.82 20.5%
Packet Discards 2.59 64.9%
Packet Loss 0.01 0.2%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 2896 ms
Packet Discards 95.6%
Packet Loss 0.3%
Loss Periods
Min: 300 ms
Avg: 340 ms
Max: 380 ms
Burst Loss
Jitter
Min: 1 ms
Avg: 6 ms
Max: 94 ms
Signaling Quality
Post-Dial Delay 156 ms
Call Setup Time 172 ms
Media Delay 406 ms

(INBOUND)
Media Quality
MOS
2.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 22.4%
Latency 1.73 67.4%
Packet Discards 0.26 10.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 2896 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods
Min: 180 ms
Avg: 180 ms
Max: 180 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 137 ms
Signaling Quality
Post-Pickup Delay 212 ms
Call Setup Time 222 ms
Media Delay 242 ms



Any suggestions are appreciated.

Thanks,

David
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jun 23, 2005 6:53 pm    Post subject: Re: My Vonage is unusable. Reply with quote Back to top

It's no wonder you are having problems. The first thing you need to do is identify the source of the dropped packets on your outbound connection. Try pingplotter and see if you can identify a node that is dropping the packets. Hopefully it will be something your ISP can resolve.

Your inbound latency is horrific too, but I am hoping that is a side effect of your outbound problems. What type of broadband do you have?

Suggestion: add your ISP to your signature

_________________
Stephen P. Cerruti (ISP: TWC)
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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Thu Jun 23, 2005 7:47 pm    Post subject: Reply with quote Back to top

My ISP is the borough in which I live. It's a fiber-optic connection. I'll try pingplotter next. Thanks.
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joecitizen
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Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Thu Jun 23, 2005 8:54 pm    Post subject: Reply with quote Back to top

What IP address should I be running pingplotter against? I'm located in Eastern Pennsylvania.

Thanks.

-David
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jun 23, 2005 9:06 pm    Post subject: Reply with quote Back to top

Vonage told me to run it against Yahoo!. Someone on this site posted 216.115.23.23 which is supposedly a Vonage server that responds to ICMP messages.

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Stephen P. Cerruti (ISP: TWC)
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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Thu Jun 23, 2005 9:58 pm    Post subject: Reply with quote Back to top

Okay...I've set the packet size to 1400 Bytes (I also tried smaller sizes... just slightly lesser latency). Anything I've tried with pingplot that is supposedly a Vonage server... the final hop is unreachable.

When I traced yahoo.com... here was the result for a few samples:

Host Information
1,wr850g.motorola.com,192.168.10.1
2, -------------- ,64.9.40.1
3, -------------- ,64.9.94.53
4,p03-4-1.c0-pitb.telcove.net,24.56.96.97
5,g-1-1.p0-pitb.telcove.net,24.56.96.22
6, -------------- ,12.119.53.117
7,tbr1-p012401.phlpa.ip.att.net,12.123.137.45
8,tbr1-cl8.n54ny.ip.att.net,12.122.2.17
9, -------------- ,12.122.80.21
10,so-1-3-0.gar4.NewYork1.Level3.net,4.68.127.149
11,ae-1-55.bbr1.NewYork1.Level3.net,4.68.97.129
12,ae-0-0.bbr1.Dallas1.Level3.net,64.159.1.109
13,ae-11-55.car1.Dallas1.Level3.net,4.68.122.141
14, -------------- ,4.79.180.14
15,ten-9-1.bas2.mud.yahoo.com,68.142.193.31
16,p19.www.mud.yahoo.com,68.142.197.82


Sample Information
"6/23/2005 10:36:37 PM",1,207,353,489,617,751,904,1032,1155,1295,N/A,N/A,N/A,1844,N/A,2156
"6/23/2005 10:36:39 PM",1,3722,3906,4050,4179,4322,4460,4636,4766,4904,N/A,5195,N/A,5460,5598,5737
"6/23/2005 10:36:44 PM",1,4902,5039,5174,5302,5436,5574,5704,5830,5975,N/A,6270,N/A,6527,6686,6835
"6/23/2005 10:36:47 PM",1,5113,5248,5393,5518,5654,5792,5929,6051,6191,N/A,6471,N/A,6727,N/A,7003
"6/23/2005 10:36:49 PM",1,6252,6548,6519,6657,6792,6934,7061,7183,7322,7427,7444,N/A,7519,7521,7518
"6/23/2005 10:36:52 PM",1,6469,6605,6756,6868,7003,7142,7269,7391,7622,N/A,N/A,8019,8147,8229,8232
"6/23/2005 10:36:54 PM",1,7568,7702,7837,7944,7949,7959,7970,7961,7968,N/A,N/A,7928,7945,N/A,7940
"6/23/2005 10:36:57 PM",1,7710,7847,7878,7878,7699,7466,7453,7519,7526,7506,7557,N/A,7539,7543,7567
"6/23/2005 10:37:02 PM",0,5430,5573,5708,5836,5973,6106,6237,6361,6498,N/A,N/A,6904,7045,7172,7317
"6/23/2005 10:37:04 PM",1,6448,6592,6788,6859,6995,7130,7260,7383,7501,N/A,N/A,7882,7675,N/A,7836
"6/23/2005 10:37:07 PM",1,6597,6731,6873,7016,7135,7267,7401,7519,7658,7779,N/A,N/A,7788,N/A,7785
"6/23/2005 10:37:09 PM",1,7614,7690,7756,7685,7692,7701,7701,7696,7716,N/A,7802,N/A,7785,N/A,7782
"6/23/2005 10:37:12 PM",1,7677,7725,7730,7722,7703,7537,7657,7707,7732,N/A,8032,N/A,7947,N/A,7961
"6/23/2005 10:37:14 PM",1,7831,7880,7898,8091,7892,7876,7871,7864,7869,N/A,N/A,N/A,7892,7877,7892
"6/23/2005 10:37:19 PM",1,6384,6519,6654,6782,6919,7057,7184,7309,7445,7574,7727,N/A,7923,7928,7935
"6/23/2005 10:37:22 PM",1,6515,6650,6783,6911,7046,7184,7311,7434,7571,7702,7856,N/A,7934,7763,7897
"6/23/2005 10:37:24 PM",1,7514,7649,7784,7836,7832,7839,7833,7835,7841,*,7937,N/A,7928,7925,7928
"6/23/2005 10:37:27 PM",1,7641,7775,7867,7860,7874,7851,7851,7843,7854,7844,7936,N/A,7927,N/A,7932
"6/23/2005 10:37:29 PM",1,7767,7993,7869,7860,7867,7849,7851,7839,7837,*,N/A,N/A,7871,7868,7881
"6/23/2005 10:37:34 PM",1,6272,6409,6541,6674,6806,6941,7071,7195,7333,7463,7705,N/A,7875,7941,7926
"6/23/2005 10:37:37 PM",1,6396,6531,6665,6796,6932,7067,7196,7320,7460,7606,7739,N/A,7923,7929,7930
"6/23/2005 10:37:39 PM",0,7398,7532,7667,7794,7829,7837,7838,7834,7875,*,7937,N/A,7927,7922,7928
"6/23/2005 10:37:42 PM",1,7528,7662,7797,7863,7863,7758,7837,7836,7838,7839,7937,N/A,7927,7923,7930
"6/23/2005 10:37:44 PM",1,7653,7789,7871,7857,7847,7859,7853,7848,7851,N/A,N/A,7878,7869,N/A,7879
"6/23/2005 10:37:49 PM",1,6156,6294,6428,6556,6691,6826,6956,7080,7217,N/A,N/A,N/A,7775,N/A,7932


After about 6 minutes the average latency crawled up to 7882 ms.
Something appears to be wrong at the gateway of my ISP, no?
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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Thu Jun 23, 2005 10:25 pm    Post subject: Reply with quote Back to top

Here's where it gets weird.

I'm posting from my business now which is across the street from my apartment. I have a Vonage business line in here, as well as a regular landline. Testmyvoip gives me a 4.1 and I have no latency problems here. The phone sounds great.

My internet provider is the same, and my router's ip address is on the same subnet as my apartment's ip. Exact same service in both places.

Over at my apartment I tried the Vonage modem both behind and in front of the wireless router I use. Didn't matter. It worked fine behind it just two days ago.

Am I correct that the holdup is at the second hop? 64.9.40.1 ?
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Fri Jun 24, 2005 2:24 am    Post subject: Reply with quote Back to top

Call your ISP and see if they're able to run tests on your equipment from their end. You could have a bad physical connection, or faulty hardware.
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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Fri Jun 24, 2005 1:32 pm    Post subject: Reply with quote Back to top

My ISP had somehow mistakenly capped my connection to 64 Kbps upstream. That was the problem. They set it back to 1 Mbps and credited me for a month of internet service Very Happy

Thanks for your suggestions everyone.
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NHTracker
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 23, 2005
Posts: 134

PostPosted: Fri Jun 24, 2005 9:24 pm    Post subject: Reply with quote Back to top

scerruti wrote:
Vonage told me to run it against Yahoo!. Someone on this site posted 216.115.23.23 which is supposedly a Vonage server that responds to ICMP messages.


Actually it only responds to UDP.
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