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For wipe call
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Trafford Posted:
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diazou Posted:
Hello, It's
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Av8rix Posted:
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Im trying to add
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munky
Vonage Forum Associate
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Joined: Jun 21, 2005
Posts: 13

PostPosted: Tue Jun 21, 2005 10:26 pm    Post subject: WRTP54G + Comcast + VoIP Call = Cable modem disconnects Reply with quote Back to top

Hello all,
I've scrubbed this forum - and the Net at large - and I look to be an unfortunate pioneer in this issue. Here's the deal.

I've had Comcast cable modem service for about 5 years now. Except for the occasional hiccup, it works great. Rock solid - no issues.

So, I get the wise idea this weekend to stick it to The Man and get Vonage. I bought a WRTP54G, plugged in a phone to test and life is good. Luckily I had a friend who was about a half a day ahead of me and found out about the need to upgrade to 1.00.29. So, that's already in place. No need to redirect me to that as a solution Smile

Anyway, I start making some calls and I noticed that **only** when I'm on a Vonage call that the light for synch w/ the head end (not the Ethernet port) on the cable modem goes out, accompanied by a nice audio tone to let me know that the connection is TU. So, this means I'm well aware of when the connection back to the head end drops.

About 5 - 10 secs after the connection drops, connectivity restores and life is good. At least for the next 10 - 60 seconds before the connection drops again. Repeat ad nauseam until I kill the Vonage call. Then, life is good again.

I can upload and download without issues, but even if my PC is off, the damned connection to the head end drops. My assumption is that there's something in Comcast's network that no likely the traffic and kills the connection as a result.

Of course, you try to talk to the script monkeys at "Tech Support" and they give you the "please remove your router and try again", "we don't support 3rd party routers - try enabling DHCP," and other such idiocy. Either way, I'm boned.

Luckily, I did not complete my LOA yet, but I wanted to make sure that I'm not alone in this issue. It's painfully obvious that Comcast will not own up to the issue, and I really want to get Vonage working.

Also, I'll be borrowing a buddy's previous Linky adapter (not sure of the model, but he just upgraded to the WRTP54G as well and is working just fine) this weekend to see if I can replicate the issue with that box. I'll post back with those results.

TIA for any thoughts/insight.

Cheers,
CJC
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Wed Jun 22, 2005 12:39 am    Post subject: Reply with quote Back to top

What's the brand/model of your cable modem?
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munky
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 21, 2005
Posts: 13

PostPosted: Wed Jun 22, 2005 6:53 am    Post subject: Reply with quote Back to top

Paul,

It's a 3Com "Home Connect" model 3CR29220. I've had the same modem for just about 5 years, so it would not suprise me if that's somehow related. Of course, the POS is End of Lifed by 3Com, so fat chance for any support.

Cheers,
CJC
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Wed Jun 22, 2005 12:41 pm    Post subject: Reply with quote Back to top

If you can, try your Vonage box on the cable modem of someone who lives near you. If it works fine there, then you should probably try getting a new one. The Motorola SB5100 or SB5120 seems to work well, and it's frequently advertised for $40 after rebates.
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munky
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 21, 2005
Posts: 13

PostPosted: Wed Jun 22, 2005 6:17 pm    Post subject: Reply with quote Back to top

Got a hold of a more technical resource at Comcast who was a bit shocked that I still had this hooptie of a modem.

So, I'll be swapping out the modem - which is leased, work pays for it - and I'll update with the results.
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munky
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 21, 2005
Posts: 13

PostPosted: Thu Jun 23, 2005 8:37 pm    Post subject: Reply with quote Back to top

Well, new cable modem (RCA, believe it or not) and everything is clean. Can't explain it, but at least it works.

Hope this post helps someone else out in the future.

Cheers,
CJC
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bjmiguel
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 23, 2005
Posts: 93

PostPosted: Fri Jun 24, 2005 11:56 pm    Post subject: Reply with quote Back to top

5-year-old modem??? Vonage is not even established yet when you got that modem. you're lucky for getting Vonage, it made you have a better modem for the same price. but i think that's a pretty good modem for working fine for 5 years
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paul248
Vonage Forum Evangelist
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sat Jun 25, 2005 2:55 am    Post subject: Reply with quote Back to top

A solid-state device lasting 5 years is no big deal. Most hardware is retired due to obsolescence, not failure.
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