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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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smoov22
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Joined: Jun 20, 2005
Posts: 5

PostPosted: Mon Jun 20, 2005 3:00 pm    Post subject: No Dial Tone or Phone Lights Reply with quote Back to top

Hello All,

I just received my Vonage router this past Saturday. After hooking everything up, I can not get a dial tone. I purchased a new cable modem yesterday from Best Buy ( a Motorola - SURFboard SB5120 ).

My current hookup is as follows..

Cable Modem >>> Vonage Router (Linksys RT31P2) >> Linksys Wireless G Router (WRT54G) >>>> to Computer.
My ISP is Comcast

The internet works perfectly, however the telephone does not have a dial tone.

I called Vonage technical support 6 times these past two days and even spoke with the "Advanced Technical Supervisor". I power cycled my modem and router's to no avail. I read a thread about having to download a firmware update. Who would I need to call or what website can I download this from? Is the firmware update an automatic download?

I've pinged my computer for an IP address, I confirmed through the Linksys control panel that the Vonage Router does have an internet IP address.

Please help Sad !

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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Mon Jun 20, 2005 3:03 pm    Post subject: Reply with quote Back to top

Try hooking up your setup this way and see if it works.

Modem>>>>wireless G>>>> RT>>>>computer.
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Mon Jun 20, 2005 4:12 pm    Post subject: Reply with quote Back to top

Is your RT31P2 using the 12V power supply that came in the box?
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smoov22
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New Forum Member


Joined: Jun 20, 2005
Posts: 5

PostPosted: Mon Jun 20, 2005 4:57 pm    Post subject: Reply with quote Back to top

Yes, I used the power adaptor that came in the box. I'm going to try to re-route the routers as soon as I get home this evening. I'll post tonight if it does or doesn't work.
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NHTracker
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Vonage Forum Senior


Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Jun 20, 2005 6:35 pm    Post subject: Reply with quote Back to top

If you haven't done this already, have Vonage confirm that the MAC address they have matches your RT.
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smoov22
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Joined: Jun 20, 2005
Posts: 5

PostPosted: Tue Jun 21, 2005 10:31 am    Post subject: Reply with quote Back to top

Here's the update.

I decided to try the following hookup to see if I could get a connection:

Modem>>>>>> Vonage Router >>>>> Computer.

I was finally able to get a dial tone.

I then tried the following connection

Modem>>>>>>>Wireless G >>>>>>> Vonage Router >>> Computer

No Dial Tone or Phone lights!


Instead of going through all of the hassle of linking two routers together, I went to Best Buy yesterday to purchase the Linksys router with the built in phone jacks (WRT54GP2A-AT).

Once I got home, I called Linksys to give them the Mac address off of the new router. The representative said that it should be ready to go immediately.

So I had the following connection

Modem >>>>> New Vonage Router >>> Computer

No Dial Tone or Phone lights.

I then rehooked up the wired router and I was able to get a dial tone and the internet.

I called Vonage back to see if they actually changed my mac address. The new rep said that it was changed and that it may take up to an hour.

Well I waited overnight, and this morning there is no dial tone or phone light.

Am I supposed to give Vonage the Mac address off of my Cable modem or the router? Does any one know how long this is actually supposed to take?
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Tue Jun 21, 2005 10:57 am    Post subject: Reply with quote Back to top

I would got back to your original setup and power everything down and then begin by powering up your modem..wait for it to cycle through and then power up your RT and then your wireless router and see if this works.

This is how I have mine setup and it's worked flawlessly since day one.
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smoov22
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New Forum Member


Joined: Jun 20, 2005
Posts: 5

PostPosted: Tue Jun 21, 2005 11:03 am    Post subject: Reply with quote Back to top

Thanks,

Actually, right now I only have the Linksys Wireless Router with the two phone ports built in. I'm thinking that Vonage hasn't updated my MAC address just yet.

When I hook up the wired router that Vonage originally sent to me, I can get a dial tone. I called to confirm with Vonage that they changed the MAC address to my new Linksys Wireless Router.

They said yes, however I can't get a dial tone through the wireless router.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jun 21, 2005 4:52 pm    Post subject: Reply with quote Back to top

Isn't the WRT54GP2A-AT only for AT&T Callvantage?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jun 21, 2005 5:04 pm    Post subject: Reply with quote Back to top

it sure is...

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