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Laureltn
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Joined: Aug 19, 2003
Posts: 220

PostPosted: Sat Jan 10, 2004 3:10 pm    Post subject: Reply with quote Back to top

Just Paul:

I may make my husband do this with me tomorrow. Today is slipping away and the Titans play tonight so nothing is going to get done around here. We're all going to be blowing hot air toward Boston. Lol

One thing that MAY affect the whole thing -- I just went in today and flashed the firmware on the BEF. I have a version 3 and it was running the original firmware, I'm pretty sure. It just never occured to me to mess with it.

So, I will see about that.

I am also still running pingplotter. We get occasion 10% packet loss for two or three hops, but other than that it seems fine. I never run latency into the red but it does go yellow on hops 16 through 19 with fairly regular frequency. (like this very moment)

My husband is supposed to call back to the girl in CS at Comcast and find out for sure with the ondemand movies will be done and the speed upgrade will begin. I know that's going to make things a lot faster!

thanks and I'll let you know if I tackle it again.

No worries; I learn something every time I break something, it seems.

Laurel
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dan
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PostPosted: Sun Jan 11, 2004 10:40 pm    Post subject: Reply with quote Back to top

The pass-through idea is very cool, but I've run into the same problems trying to get it to work that Laureltn described. The problem for me is in justpaul's step 3 from his post on Sat Jan 10th. After I uncheck the "Enable DHCP/NAT on LAN(PC) Port" checkbox and reboot the vt1000, I can no longer get the vt1000 to cough up an ip address when my pc is set to request its ip address through dhcp.

The impression I get is that the vt1000 is no longer functioning as a dhcp server and therefore isn't responding properly to my pc's dhcp broadcast requests. (It is however still properly receiving its own ip address via its dhcp client requests on the wan side.)

I see stuff like this in my system log:
broadcasting DHCP_DISCOVER
timed out waiting for a valid DHCP server response

I wonder if the difference between what justpaul is getting and what Laureltn and I are seeing might have to do with firmware differences in our vt1000s? Or maybe this is an os issue? (I've tried with both linux kernel 2.4.2x and windows 98 se.)

-Dan
Laureltn
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Joined: Aug 19, 2003
Posts: 220

PostPosted: Sun Jan 11, 2004 10:57 pm    Post subject: Reply with quote Back to top

Dan:

Since my MTA was only received 12/30, I'd assume I have the latest firmware in it. I'm running XP on the box I'm trying to perform the functions on (actually three of the five boxes in the house; the other two are on ME.)

We never got around to it today. However, around 7:00 tonight, my notebook lost wireless connectivity. I reached over and the phone had no dial tone. BUT my husband was still happily flying aces high on the internet connection. My desktop upstairs was down too. After he "landed" I rebooted the cable modem twice, the MTA two or three times and the linksys once and all was back up. I didn't have pingplotter running at the time so i have no idea what happened -- but for the second time the dial tone was gone but at least some of the computers stayed on line. very odd.

Will let you know if we try this again.

laurel
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jim-b
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Joined: Jan 04, 2004
Posts: 9
Location: Long Island NY

PostPosted: Mon Jan 12, 2004 1:40 am    Post subject: Reply with quote Back to top

This is really strange. The same thing happened to me tonight at 11:45. My wireless connection went down first, then a minute or two later the Vonage system went down. I plugged my laptop directly into the cable modem and it worked fine. I then reinstalled my wireless router without the ATA and it wouldn't work. I went back to a direct connection and I was back on line. I rebooted everything but this time I plugged only the ATA into the modem. I waited the prescribed five minutes and checked the phone. There was no dial tone. I plugged the laptop back in and I still had an Internet connection. I shut everything down again rebooted the cable modem, let it set up and then plugged in the ATA. This time I waited ten minutes and Viola! I had a dial tone. I then rebooted the router, let it set up and my wireless system was back up. The way my router went down despite having and Internet connection and the fact that the ATA wouldn't work makes me wonder if Cablevision is playing games somehow. I know they can scan my system to see what's hooked up to it and I wonder if they could be shutting me down. They have a similar Voip system(albeit more expensive). Could it be that they're trying to disrupt the competion's service? I've only had Vonage service for four days and this is the second time this has happened. Even stranger is that it happened at approximately the same time on both nights.
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Laureltn
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Joined: Aug 19, 2003
Posts: 220

PostPosted: Mon Jan 12, 2004 8:39 am    Post subject: Reply with quote Back to top

Jim:

I will never say never. However, Comcast here in the Nashville area doesn't have a competitive product, so that probably isn't our case.

Others have said a great deal about the MTA not being "robust" enough to handle certain situations, which will cause the whole network to crash. That's only happened here once -- and it was a day that Comcast had error recordings on their service line for most of the morning about outages so I don't even really count it.

The other two times the system "failed" have been totally odd:

1. The first time only the phone went down. ALL the computers stayed up. Vonage was totally stumped. Linksys is behind the MTA with nothing forwareded except 1023 to a non-existent IP. I didn't even know the phone was out until my cell started ringing for backups.

2. Last night, the phone was out, the Linksys WAP dropped, my computer (port 3 Linksys) were all down. My son said he thought he had a connection, but I never did go check so I can't say. My husband's computer (port 4 linksys) was up and flying an online flight sim game in an arena and talking to his buddies in the headset. Hmm. I wonder if the talking in the headset means anything?

For the most part it is stable enough -- no crashes on a daily basis or anything. But the rebooting everything four and five times to get a dialtone is odd. I probably need to power it all down, wait 5 minutes, and then reconnect just like the first time I installed it.

laurel
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jim-b
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Location: Long Island NY

PostPosted: Mon Jan 12, 2004 9:25 am    Post subject: Reply with quote Back to top

I have an SMC 54G WAP. My system is set up as follows; Motorola Cable modem to Vonage's Motorola ATA to the SMC. A desk top is hardwired to the SMC but everything else is wireless. The SMC has been a lot more dependable than my old Linksys system. In fact, I have not had to reset it (except for this)since it was installed. The Linksys used to go down on a regular basis and had to be reset constantly. Unless Cablevision is doing something on their end I don't understand why a Vonage problem should take down the entire network and keep it down for a prolonged period even with the ATA removed. Why is it that I can use a direct connection to the cable modem with my laptop but neither the ATA nor the router will connect? If it's a problem with the Vonage system, shouldn't more people be having the problem at the same time I am? I also know for a fact that Cablevision has the capability to explore my system. A tech was able to identify the make and model of my NIC without me telling him what it was. I'm generally not paranoid and I really don't care if Cablevision scans me. I'm legal, always have been and always will be. It's just that the way the outages have occured makes me suspicious. If anyone has another explanation I'd be willing to listen, especially if they have a solution to the problem. As it stands, Vonage is not an acceptable alternative to POTS and if it continues to happen, it's going back. It has taken more than a hour to get the system straightened out each time and I'd rather be sleeping.
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Laureltn
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Posts: 220

PostPosted: Mon Jan 12, 2004 9:50 am    Post subject: Reply with quote Back to top

Jim-B:

We've had Vonage since last August and "fired" Bellsouth 1/14/03, so obviously it's been a much better experience for us. I swapped to the MTA from the Cisco because we had some bizarre beeping that would be heard by the person calling us -- mostly from cell phones -- and it was never able to be really pinpointed or completely resolved. Again, another unusual problem that not a lot of people reported. (Just lucky, I guess.)

We've had the MTA, as I said, only since 12/30/03. However, it's only had to be reset three times in those two weeks -- and we use the heck out of the phone, fax, Xbox live on WAP, and the computers.

You may want to call support and at least try to get the MTA set up behind your router. If you've having that much trouble this early on, sacrificing QOS would be worth it to get your stability back. If your up/down is high enough, you may not even notice a difference.

I'm going to TRY to get to JustPaul's bridge instructions tonight. I am dying to see if I can crash the whole thing again.
Lol
laurel
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justpaul
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Joined: Jan 07, 2004
Posts: 21

PostPosted: Mon Jan 12, 2004 3:32 pm    Post subject: Reply with quote Back to top

Jim-B: although paranoia is a good thing, I thought I'd let you know how they did the nic make/model thing. They ran a network sniffer on their end filtered down to just data originating from your connection. In the tcp/ip header packets, your MAC address (a serial number that works similarly to the way fingerprints work for humans) is forwarded as well as your destination ip behind the firewall. The MAC address, by design, has the manafacturer and sometimes the make of the network card in the first few digits, the unique serial in the last. That should make you feel a bit better about your bank records on your pc.

For me, the linksys usually needs to be slapped about once a month. There seems to be no way to trigger the event that causes it to be unresponsive but 12 times a year isn't too bad. I would recommend to anyone with any router to always make sure you have the latest firmware loaded on your router. For my router, the latest firmware is a year old but the updates from the original configuration are invaluable. From something as small as ICMP echo (ping reply) filtering to as grandiose as lockups from DoS packet flooding being patched. I had a bunch of "script-kiddies" from irc try to take down my connection with no avail once the updates were applied.

Laureltn: I'll be keeping an eye on this post tonight to see how you manage.
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steffan
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PostPosted: Mon Jan 12, 2004 9:58 pm    Post subject: Reply with quote Back to top

Hi, I hope I'm not intruding on this thread, but you guys seem very knowledgable. I am a new user, having received my phone adapter on Friday.

My situation is this: microwave internet connection - 400 kbs both ways (I think, never checked the upload rate, but seems adequate). I get a static IP from them. VT1000v. Netgear WG624T router.

I've had no probelms with modem to router to PCs. Since getting the VT1000v I've managed to get phone and internet access at the same time in only 1 configuration - modem to VT1000 to PC -with the VT1000 using the static IP on the wan port, providing DHCP on the PC side, and the PC expecting it.

I can't get the router to work downstream of the VT1000. I've tried having the wan side of the VT1000 set to DHCP (didn't think that would work), and tried letting the VT1000 keep the static IP, but have DHCP turned off (hoping it would pass through the static IP) but then the router never gets an IP. With the DHCP turned on on the VT1000 the router gets the .100 IP, but I can't seem to get any traffic through the router and out to the internet. I guy at work suggested I disable NAT on the router, but I don't think thats an option on the one I have.

I've also tried hooking the WAN port of the VT1000 into one of the PC ports on the router, expecting DHCP, with the router set to provide it, but the VT1000 never gets assigned an IP as far as I can tell. I've tried opening the documented UDP ports (both port forwarding and port triggering separately).

I am feeling like a total idiot here. Any ideas, please?
Laureltn
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Posts: 220

PostPosted: Mon Jan 12, 2004 10:37 pm    Post subject: Reply with quote Back to top

steffan:

man, I'm sorry but I don't know anything about microwave setups. Did you call support? They might be able to help you figure it out. good luck!

JustPaul, we got sidetracked again but I am gonna get back afer this soon!!!

laureltn
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