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netdoc
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PostPosted: Sat Jun 18, 2005 6:17 pm    Post subject: Vonage Issues with Online meetings and Concalls Reply with quote Back to top

Greetings board members and onlookers. I have had Vonage service for about 2 months now. I have Comcast internet service with the premium upgrade (supposed to be 6MBdown and 768Kup) I usually get 2.5MB down and around 700K up. I pay extra obviously for the premium edition but I thought it would be better for my new Voip service. I work from home and do lots of online meetings and demonstrations etc while doing this and being on conference calls I have had huge issues. Sometimes the pc connectivity just drops sometimes just the phone and sometimes both. Voice quality is OK but nothing to get excited about. That would be acceptable if I did not have to start to use a landline now to do con calls. I have the RT31P2 with firmware 1.28. This is connected directly to the cable modem and internet. After this i have a Linksys wireless access point that most of my computers connect to. I do have a couple computers connected to the prots on the back of the RT31 device but have not noticed a difference in quality or problems on those. I have been reading on this that I should possibly get rid of the RT31 device and get a different internet router and then plug in the Vonage adapter to improve performance, can people attest that this works. I did call Vonage this morning to ask to get one and they do not ship them even if you threaten to cancel. (Bummer) I am very close to canceling and trying another service but I might be willing to try a couple more things first. I have tried adjusting the QOS and the bandwidth saver pieces on the Vonage side. Does anyone have a recommended setting combination for these 2? If so I would love to hear it. Is trying the Vonage adapter worth the trouble?

Let me know
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reebok
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PostPosted: Sat Jun 18, 2005 7:46 pm    Post subject: Reply with quote Back to top

you have a definite problem with your internet service if you're getting 1/3 the download speed of what you're supposed to. while upload is the bigger factor in Voip, and me and others could lay on 1,000 things to try, do, etc., you should really look into why you have such a slow download speed. Voip is highly internet dependant, and whatever problem is causing the slow dl speed, could very well be causing Voip issues.
how are you verifying the dl speed? have you contacted comcast about it? what cable modem do you have?

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netdoc
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PostPosted: Sat Jun 18, 2005 8:26 pm    Post subject: My internet service Reply with quote Back to top

Comcast says there is not guarneteed service level. Services are said to be a range. 6MB is a MAX. My average DL speed is 2.5MB or so. I test this from a variety of speed test sites. Mainly from pcpitstop. I have also been testing latency pings to various internet sites and have not seen a problem with those. Most of my test pings are in the 20-25MS range. I just bought the phone adapter today and will try it with a netgear router to see if service improves. If not its bye bye Vonage. As far as cable modem goes I have a surfboard1400.
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netdoc
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PostPosted: Sun Jun 19, 2005 2:25 pm    Post subject: Phone Adapter Reply with quote Back to top

As I posted before I have bought the pap2. Just got off of the phone with Vonage trying to activate it. Unsuccessfully I might add. I got put on hold 3 times each time after I was on hold someone different picked up, and we went through the same steps. USELESS
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reebok
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PostPosted: Sun Jun 19, 2005 5:31 pm    Post subject: Reply with quote Back to top

that's nonsense. unless you're dying for upload bandwidth, then you really don't need to be paying for that service. isn't basic service 5mb down? I am constantly amazed at some of the bs comcast users have to deal with.
I still think you have a local isp problem, but if you want recommendations, you can see what testyourvoip.com boston server detailed results gives you.
I assume you meant surfboard 4100. I'm not familiar with it, but I assume it has a web interface at something like 192.168.100.1. if so, check things like signal to noise ratio and upstream/downstream power levels. it could also be a QAM thing, especially with the recent systemwide speed upgrades and since you recently upgraded even more.
oh, and Vonage doesn't send them because they don't have them.

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netdoc
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PostPosted: Mon Jun 20, 2005 8:31 am    Post subject: More info Reply with quote Back to top

Signal to Noise Ratio 36 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


I have a live meeting setup with con call later. I will post results
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Trowski
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PostPosted: Mon Jun 20, 2005 11:13 am    Post subject: Reply with quote Back to top

Netdoc, also try broadbandreports.com and look in the comcast forum...you may get some help with the ISP there...

I have done net meetings with Vonage, worked well...Conference calls can be tricky sometimes...
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reebok
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PostPosted: Tue Jun 21, 2005 4:13 pm    Post subject: Reply with quote Back to top

well fortunately or unfortunately those settings are pretty ideal. I wouldn't stand for such a slow dl speed though. there has to be an issue somewhere. are you using a decent computer?

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netdoc
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PostPosted: Wed Jun 22, 2005 2:51 pm    Post subject: Update Reply with quote Back to top

The new adapter and the Netgear router have made a big difference. I have had 3 online meetings with concalls and it have not had it drop. Callers tell me I sound very quiet but hey they can hear me and i did not get dropped.
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reebok
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PostPosted: Wed Jun 22, 2005 4:25 pm    Post subject: Reply with quote Back to top

low volume used to be a widespread problem, but I haven't seen it lately. it can be adjusted though. see this thread for more details.
http://www.vonage-forum.com/ftopic2862.html

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