Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
Author Message
dblatt
New Forum Member
New Forum Member


Joined: Jan 07, 2006
Posts: 1

PostPosted: Sat Jan 07, 2006 6:49 pm    Post subject: NextAlarm getting through Reply with quote Back to top

've been using Nextalarm for almost a year and have been happy with the service. I also recommended a friend signup just a couple of weeks ago. He was told (quite frankly to their credit) that their new account activation staff had been overwhelmed with signups over the holidays and were backlogged. The good secret apparantly is that their head of network operations (for the ABN service, not for landline accounts) is named Brian and if you aren't getting due attention then make a trouble ticket to his attention and you'll get it.

Good luck, the service works well.

Derek
View user's profile Send private message
mrsed
New Forum Member
New Forum Member


Joined: Jun 05, 2005
Posts: 3

PostPosted: Wed Apr 26, 2006 9:41 pm    Post subject: NextAlarm -- Thumbs Down Reply with quote Back to top

I've been using the NextAlarm - Vonage combo now for almost 1-year. My biggest gripe is NextAlarm's piss-poor customer service. They worked with me to get my system up and running but beyond that, nothing. They simply, flat-out, do not return my calls or respond to the 'tickets' that I open via their web site. I experienced a period of ~ 2 weeks when my Abbra panel was off-line due to a communications error. During this time I had no clue what was going on or how I could remedy the problem, as NextAlarm never responded. Then one day everything mysteriously began working again. I called and submitted tickets in an effort to find out what they did to fix the problem and never received a response. The low price is definitely appealing ($8.95), but that's about all they seem to be able to offer. We're switching to another alarm company the next time something like this happens.
View user's profile Send private message
rblinzl
New Forum Member
New Forum Member


Joined: Jul 29, 2006
Posts: 2

PostPosted: Sat Jul 29, 2006 12:29 pm    Post subject: NextAlarm alternate? Reply with quote Back to top

I am a new Vonage customer and just found out that my existing alarm company does work with Voip - too bad Vonage didn't mention this as a potential problem somewhere during the sign up process. I guess I should have read the forums first. Fortunately this discovery was made as the result of a false alarm and nothing was lost and no one was hurt.

My alarm monitoring company is WatchLight in San Diego. Their standard fee is $8.95/month (paid annualy) and so far the customer service has been really good. Keep in mind that I am an "advanced" do-it-yourselfer and will spend the time to figure something out on my own even if it takes longer than calling for help might (I usually learn enough new things while researching or troubleshooting that I feel the extra time is justified). What I'm saying is that, yes I have contacted WatchLight for help a few time and they have always been helpful with prompt replies, but I probably don't call as much as someone else might when installing a new system. That said, WatchLight has been great during the past 17 months I've been a customer. I've had two false alarms and one smoke alarm during that time so I can attest to the professionalism during those calls.

When I called them this week to troubleshoot a "communication failure" I again received immediate help from live people who explained that they can't communicate over Voip. Within 5 minutes I received emailed documents explaining my options for communications with their central station now that I've switched to Voip. One option is to hook up a POTS (Plain Old Telephone Service) landline again with basic service just for monitoring the alarm. Not very likely to happen for me. Another option is a cellular adaptor I can connect to my panel that will send signals via cell phone to WatchLight. (I have been thinking about installing a cellular adaptor since I installed the system but just haven't taken the time to sit down and do the research on them). The cost of this adaptor is steep at $275 and the monthly service fee will increase to $14.95/month (which is still very reasonable), but as long as you have cell coverage this is a more secure way to go since there is no line that can be cut and cell service is typically more reliable than my broadband internet connection has been (I live in country and used a fixed wireless provider).

I was thinking about NextAlarm as another option and I like their Internet interface, but after hearing about the customer service problems, I'm wondering if paying the added cost to stay with WatchLight isn't a better way to go?
View user's profile Send private message
rblinzl
New Forum Member
New Forum Member


Joined: Jul 29, 2006
Posts: 2

PostPosted: Sat Jul 29, 2006 4:17 pm    Post subject: Reply with quote Back to top

After reading a lot of forum posts, having Vonage customer service set my packetization to 10, checking wires, and system testing, I finally got my alarm system to communicate with the central station.

As I said above, my monitoring company is WatchLight, I have a GE Simon panel, an RJ-31x jack and a DLink VTA adapter, and I live in the country where I use a fixed wireless broadband provider. My configuration is external wireless antenna > router > VTA > Simon > RJ-31x > rest of the phones in the house. The VTA can only be placed after the router because it only has one RJ-45 jack.

The key is to program the Simon so that it sends reports to the Central Monitoring Station in SIA format. My Simon was originally programmed to report in "Contact ID" format. When I reprogrammed option #12 (Phone 1 Reports) to code "00" (content = all reports, format = SIA), the communication test finally worked.

I'm still thinking about a cellular transmission module, but at least I won't HAVE to install one right away now.
View user's profile Send private message
mrpants
New Forum Member
New Forum Member


Joined: Dec 26, 2006
Posts: 8

PostPosted: Mon Jan 01, 2007 7:26 pm    Post subject: Reply with quote Back to top

A more rich featured alternative to NextAlarm is uControl. Like NextAlarm, they have a device that attaches to an existing security system. They differ, though by having more features: zone notifications, remote arming/disarming, arm/disarm notification, system event notification (and explanations of what they are!), "real time monitoring" (they know when your system is no longer talking with the monitoring company and 3 redundant communication channels (broadband, optional cellular and traditional phone line).

I have been using them for months now and have been real happy with it... they are cheaper than ADT, Brinks, etc.

You can find them here: http://www.ucontrol.com
View user's profile Send private message
TLWelch
New Forum Member
New Forum Member


Joined: Jan 08, 2007
Posts: 2

PostPosted: Fri Jan 12, 2007 1:50 pm    Post subject: Also had issues with NextAlarm Reply with quote Back to top

I had the same bad customer service issues with NextAlarm. I often wonder if anyone worked there?

I actually switched to a company names ucontrol. The had a similar product to NextAlarm - they also work with your existing alarm system. Although they were more per month than NextAlarm, I have found that you definitely get what you pay for!

Works great with my Vonage line and very cool online features like being able to arm your alarm system from work. I can't tell you how many times that little feature has come in handy - (my short term memory isn't what it used to be).

Anyway - here's the web address if anyone is interested:http://www.ucontrol.com.
View user's profile Send private message
BryanFE
New Forum Member
New Forum Member


Joined: Jun 19, 2005
Posts: 3

PostPosted: Fri Jan 12, 2007 3:24 pm    Post subject: Reply with quote Back to top

Mr. Welch,

It's unfortunate that you had a bad experience with NextAlarm. We work hard to make every customer happy with our service.

I've just tried to contact you to discuss whatever problems you may have had. However, to my surprise, I've found that we have no record of any former customer whose last name is Welch and first initial "T". All other Welch's in our system are currently active customers.

If in fact you are an actual former customer of NextAlarm, I invite you to contact me at: bryan@nextalarm.com to discuss your service issues, and if we can't win your business back, we'll at least be glad to hear you out more fully (since you were completely non-specific in your last post).

Thank you,

Bryan
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.35 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum