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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jul 07, 2005 12:43 pm    Post subject: Reply with quote Back to top

My process:


  1. Use Firefox
  2. Select 800 Number*
  3. Use context menu (right mouse click) "Search web for (number)". The default behavior for Firefox is to open up a new tab with a google search for the number.
  4. Select the Google entry that most likely matches an authoritative site for the number.
  5. Look for alternative number on page
  6. If not found, look for "Contact us" page
  7. If this doesn't work, try to determine website for company (Google).
  8. Look for Contact Us and Phone Directory links


If I am working from a non-Internet source for the number I enter it in Firefox's search entry box (which I have set for Google). Did I mention to use Firefox?

You need to keep in mind the geographical area. It does you no good to find a direct number in a different location if that call center can't help you.

For large organizations looking remember to think as if you are attempting to contact them from outside the country. This is the primary reason companies have to have non-toll free numbers.

If you can find a main switchboard number you can call it and ask for the direct number to the "such-and-such call center" if you understand what your 800 number is for. This is applicable to the Kaiser example above.

EDIT:

Since you are using Firefox and you have now found the non-toll free number, select it and choose "Click2Call" to place your call. Smile

_________________
Stephen P. Cerruti (ISP: TWC)
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sluscher
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Joined: Jul 07, 2005
Posts: 5

PostPosted: Thu Jul 07, 2005 1:05 pm    Post subject: Reply with quote Back to top

Quote:
Calls from outside Canada and the United States
(we accept collect calls)
Individuals
(613) 952-3741
Non-resident corporations and corporation accounts
(613) 954-9681
Non-resident trusts
(613) 952-8753


Thanks for those CRA numbers; they were too buried for me to find.
Steve...
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