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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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ajay
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Joined: Oct 31, 2004
Posts: 65
Location: Central Illinois

PostPosted: Sat Jun 18, 2005 7:29 am    Post subject: Out of footprint? Reply with quote Back to top

This is a new one for me. Found out recently my area code and city (309 - Peoria) were available for LNP. Checked it out on the website and applied (sent in LOA). Vonage immediately debited me for a temporary number and inserted my landline number for transfer.

Just received a Vonage email saying my number is not available for transfer. Please check the web site, etc. I called and advised I did check the web site, whereupon I was told my part of the City is out of some footprint area and that my request for porting could not be continued.

I am to call periodically and ask specifically about my part of the City. Meanwhile, they keep my money (I guess) and will probably bill me again when the transfer is able to go through as I have to reapply from scratch.

Is this normal?
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No_4me
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Mon Jun 20, 2005 11:19 am    Post subject: Seems like it Reply with quote Back to top

Seems like it. See my post "Lost a month."

I think if they say you can get you number ported, they should credit you the money you've paid if they later cant. It's a bait and switch if you ask me.
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txtravelboy
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Joined: Jun 14, 2005
Posts: 14
Location: Wisconsin

PostPosted: Mon Jun 20, 2005 1:22 pm    Post subject: Did you ask? Reply with quote Back to top

Did you ask for a refund?
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ajay
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Joined: Oct 31, 2004
Posts: 65
Location: Central Illinois

PostPosted: Tue Jun 21, 2005 6:06 pm    Post subject: Out of footprint? Reply with quote Back to top

Some (hopefully) good news. Spent several hours on the phone with various reps. They all parroted the same story until I spoke with Paul. He dug in and told me the real problem was that I listed SBC as my carrier and SBC said my landline number was not theirs to transfer. I advised that, originally, my provider was Ameritech and they were bought out by SBC. My monthly phone bills are from SBC and that is who I pay. Paul believes that was/is the problem. He has attempted to correct it and said I should receive an email in 24 to 48 hours advising me that my request is moving forward. He listed the SBC/Ameritech thing on my LOA in the hopes that it will now move forward.

So, the truth was not originally told to me. Rather, the reps said my particular part of the City was not served and I had to wait until it was. Baloney!

We need more "Paul's" who seem to truly care.

Paul, if you read this forum, thank you.

ajay
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