Number portability experience

Guest

What has everyone's experience been thus far on moving their numbers?

I am waiting for my number to be moved from Verizon in the Santa Monica area. Vonage's Dashboard shows that my LOA has been sent to Verizon as of December 11, but nothing after that.

With that said, what has your experience been with moving numbers? Are the landline providers just dragging their feet on this matter? Or does it really take FOREVER for this to happen?

Finally, is there anything I can do to expedite this matter? Hassle someone at Verizon (who?)? Get in touch with the FCC?

Guest

I heard that some people are having trouble with it. For example, it took almost 2 months to transfer my phone number from MCI.

Posts: 6 · New Forum Member Joined: 1066062440 Posts: 6

So far, my experience has kind of sucked.

My LOA arrived at Vonage 11/24. It is now 30 business days since then, and no transfer as of yet.

To Vonage's credit, they did give me a free month when I complained, so you might want to do the same. Still, they need to change their marketing to something accurate. I consider the current situation to be very misleading.

Jonathan

stupendousman wrote:

What has everyone's experience been thus far on moving their numbers?

Finally, is there anything I can do to expedite this matter? Hassle someone at Verizon (who?)? Get in touch with the FCC?

Guest

My experience is similarly bad. Vonage received my business phone number transfer request November 30. It took until December 15 before they sent it to the carrier. It is now January 11 and still no port. Vonage took 2 whole weeks to even send it to the other carrier, saying there was processing involved. Yeah, right. There is very little paperwork. They could have done it in 20 minutes or less the day the got it on November 30. I called the number porting area on January 9 and they said they will send a followup letter to my old carrier, but who knows if it will take them another two weeks to do that. I am about to drop the idea of using Vonage. I will give them to the end of this week to get the number moved, but beyond that I am going to call it quits and stay with BellSouth, figuring that Vonage is just not yet ready for prime time for business.

Posts: 4 · New Forum Member Joined: Dec 18, 2003 Posts: 4

My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short of a month from when it was requested.

Posts: 6 · New Forum Member Joined: Nov 21, 2003 Posts: 6

November 13, 2003 Letter of Authorization (LOA) Received
November 24, 2003 Transfer Sent to Carrier

I've sent numerous requests for updates... the latest I got was "we'll ask our carrier to expedite the transfer." Uh huh.

At this point I'm feeling a bit against a wall, as I'm preparing to move at the end of this month and cannot cancel my Verizon service until my number is ported to Vonage. I'm really not sure what I'm going to do...

Posts: 27 · Vonage Forum Junior Joined: Jan 07, 2004 Posts: 27

Didn't number portability start on Nov 24, 2003? That would explain why it went through on that day.

Here is what mine looks like - perhaps things are getting more efficient.

January 07, 2004 Letter of Authorization (LOA) Received
January 08, 2004 Transfer Sent to Carrier

Michael
EVDO Info :: EVDO Forums

Guest

Number portability started in November only for cell phones the 100 largest metro markets. It had been around for years for wireline phones. My business problems relate to getting the transfer of the wireline phone number to Vonage, not a cell phone.

Posts: 28 · Vonage Forum Junior Joined: Nov 18, 2003 Posts: 28

I sent my request in November 15th. As of today, it still hasn't gone through, although the last e-mail I got from Vonage said it would happen today (1/12).

I did move after sending in the request, which means that for over a month my landline phone number is still active in my old apartment. I couldn't cancel Qwest service as I would lose my old number. Thus, I am paying for landline service that I can't even use. I have been pretty disappointed in this, and I will be asking for a refund, but I'm still sticking with Vonage. My phone bills are 50% of what they were before, and as bad as the phone number transfer has been, it is nothing compared to the customer service at Qwest.

Guest

October 29, 2003 Awaiting Letter of Authorization
November 04, 2003 Letter of Authorization (LOA) Received
November 10, 2003 Transfer Sent to Carrier

this is sofa-king pissing me off...