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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
jmharms
New Forum Member
New Forum Member


Joined: Mar 19, 2004
Posts: 4

PostPosted: Fri May 07, 2004 10:33 am    Post subject: Reply with quote Back to top

March 13, 2004 Awaiting Letter of Authorization
March 16, 2004 Letter of Authorization (LOA) Received
March 19, 2004 Transfer Sent to Carrier
May 3, 2004 Carrier Approved Transfer
May 4, 2004 Completed LNP Transfer

Definitely not 20 days like they said, but I'm sure it was just slowness on Frontier's part. They had to get one more billing cycle in Smile
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Moxie
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New Forum Member


Joined: Apr 10, 2004
Posts: 4

PostPosted: Fri May 07, 2004 11:19 am    Post subject: Reply with quote Back to top

December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try Voip after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.
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TechguyGA
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 27, 2004
Posts: 38
Location: North Georgia

PostPosted: Fri May 07, 2004 5:04 pm    Post subject: Reply with quote Back to top

Not that this has much relevence, but have you noticed that when you send a message to Vonage via e-mail, the response doesn't have the original message attached or quoted?
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jesseeu
Vonage Forum Associate
Vonage Forum Associate


Joined: May 05, 2004
Posts: 16

PostPosted: Sat May 08, 2004 12:30 pm    Post subject: Reply with quote Back to top

Moxie wrote:
December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try Voip after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.





This sounds almost exactly like my experience. Check out my post "Number Transfer Nightmare - Need Advice".
What POTS carrier do you have? I have Bellsouth. The "we're checking emails are really getting to me". I may have to cancel like you have. I wonder if customers of other Voip companies have similar bad experiences. Maybe I should just try Voicepulse or one of the serveral other companies.
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gblinckmann
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2004
Posts: 10
Location: Albany, NY

PostPosted: Tue May 11, 2004 6:13 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
February 11, 2004 Awaiting Letter of Authorization
February 12, 2004 Letter of Authorization (LOA) Received
February 13, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

Do I have a new record here? Rolling Eyes I was using Verizon in upstate NY. Everything seems to be working fine now.
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jesseeu
Vonage Forum Associate
Vonage Forum Associate


Joined: May 05, 2004
Posts: 16

PostPosted: Wed May 12, 2004 11:34 am    Post subject: Reply with quote Back to top

Don't think so, but you give me hope...

Updated Date: Number Transfer Progress History:
January 31, 2004 Awaiting Letter of Authorization
February 3, 2004 Letter of Authorization (LOA) Received
February 3, 2004 Transfer Sent to Carrier
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garys_2k
Vonage Forum Master
Vonage Forum Master


Joined: May 05, 2004
Posts: 183

PostPosted: Wed May 12, 2004 12:37 pm    Post subject: Reply with quote Back to top

April 15, 2004 Awaiting Letter of Authorization
April 19, 2004 Letter of Authorization (LOA) Received
April 30, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

_________________
- Gary
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aldamon
Vonage Forum Associate
Vonage Forum Associate


Joined: May 13, 2004
Posts: 11

PostPosted: Wed May 12, 2004 6:06 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
April 16, 2004 Awaiting Letter of Authorization
April 20, 2004 Letter of Authorization (LOA) Received
April 26, 2004 Transfer Sent to Carrier
May 12, 2004 Carrier Approved Transfer
May 12, 2004 Completed LNP Transfer

Not too shabby IMO!
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Michael1963
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 07, 2004
Posts: 27

PostPosted: Thu May 13, 2004 1:44 pm    Post subject: Reply with quote Back to top

January 7, 2004
Awaiting Letter of Authorization

January 7, 2004
Letter of Authorization (LOA) Received

January 8, 2004
Transfer Sent to Carrier

Today May 13, 2004

Hello,

I am contacting you in regards to your number transfer. At this time
Vonage's partner carrier, Focal, does not have an interconnection
agreement with your wireless provider. Due to this matter Focal cannot
place the transfer request. Unfortunately until this agreement in
established by US Cellular your number transfer will be stalled.

Sincerely,
Vonage LNP Department
numbertransfer@vonage.com
1-866-496-6359
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garys_2k
Vonage Forum Master
Vonage Forum Master


Joined: May 05, 2004
Posts: 183

PostPosted: Thu May 13, 2004 1:47 pm    Post subject: Reply with quote Back to top

Michael, I'd give that Vonage 866 number a call and see what my options are. I'd thought that porting numbers was now required by wireless and POTS providers, not dependent on any business relationship. Good luck.

_________________
- Gary
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