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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
jmharms
New Forum Member
New Forum Member


Joined: Mar 19, 2004
Posts: 4

PostPosted: Fri May 07, 2004 10:33 am    Post subject: Reply with quote Back to top

March 13, 2004 Awaiting Letter of Authorization
March 16, 2004 Letter of Authorization (LOA) Received
March 19, 2004 Transfer Sent to Carrier
May 3, 2004 Carrier Approved Transfer
May 4, 2004 Completed LNP Transfer

Definitely not 20 days like they said, but I'm sure it was just slowness on Frontier's part. They had to get one more billing cycle in Smile
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Moxie
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New Forum Member


Joined: Apr 10, 2004
Posts: 4

PostPosted: Fri May 07, 2004 11:19 am    Post subject: Reply with quote Back to top

December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try Voip after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.
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TechguyGA
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 27, 2004
Posts: 38
Location: North Georgia

PostPosted: Fri May 07, 2004 5:04 pm    Post subject: Reply with quote Back to top

Not that this has much relevence, but have you noticed that when you send a message to Vonage via e-mail, the response doesn't have the original message attached or quoted?
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jesseeu
Vonage Forum Associate
Vonage Forum Associate


Joined: May 05, 2004
Posts: 16

PostPosted: Sat May 08, 2004 12:30 pm    Post subject: Reply with quote Back to top

Moxie wrote:
December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try Voip after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.





This sounds almost exactly like my experience. Check out my post "Number Transfer Nightmare - Need Advice".
What POTS carrier do you have? I have Bellsouth. The "we're checking emails are really getting to me". I may have to cancel like you have. I wonder if customers of other Voip companies have similar bad experiences. Maybe I should just try Voicepulse or one of the serveral other companies.
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gblinckmann
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2004
Posts: 10
Location: Albany, NY

PostPosted: Tue May 11, 2004 6:13 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
February 11, 2004 Awaiting Letter of Authorization
February 12, 2004 Letter of Authorization (LOA) Received
February 13, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

Do I have a new record here? Rolling Eyes I was using Verizon in upstate NY. Everything seems to be working fine now.
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jesseeu
Vonage Forum Associate
Vonage Forum Associate


Joined: May 05, 2004
Posts: 16

PostPosted: Wed May 12, 2004 11:34 am    Post subject: Reply with quote Back to top

Don't think so, but you give me hope...

Updated Date: Number Transfer Progress History:
January 31, 2004 Awaiting Letter of Authorization
February 3, 2004 Letter of Authorization (LOA) Received
February 3, 2004 Transfer Sent to Carrier
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garys_2k
Vonage Forum Master
Vonage Forum Master


Joined: May 05, 2004
Posts: 183

PostPosted: Wed May 12, 2004 12:37 pm    Post subject: Reply with quote Back to top

April 15, 2004 Awaiting Letter of Authorization
April 19, 2004 Letter of Authorization (LOA) Received
April 30, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

_________________
- Gary
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aldamon
Vonage Forum Associate
Vonage Forum Associate


Joined: May 13, 2004
Posts: 11

PostPosted: Wed May 12, 2004 6:06 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
April 16, 2004 Awaiting Letter of Authorization
April 20, 2004 Letter of Authorization (LOA) Received
April 26, 2004 Transfer Sent to Carrier
May 12, 2004 Carrier Approved Transfer
May 12, 2004 Completed LNP Transfer

Not too shabby IMO!
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Michael1963
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 07, 2004
Posts: 27

PostPosted: Thu May 13, 2004 1:44 pm    Post subject: Reply with quote Back to top

January 7, 2004
Awaiting Letter of Authorization

January 7, 2004
Letter of Authorization (LOA) Received

January 8, 2004
Transfer Sent to Carrier

Today May 13, 2004

Hello,

I am contacting you in regards to your number transfer. At this time
Vonage's partner carrier, Focal, does not have an interconnection
agreement with your wireless provider. Due to this matter Focal cannot
place the transfer request. Unfortunately until this agreement in
established by US Cellular your number transfer will be stalled.

Sincerely,
Vonage LNP Department
numbertransfer@vonage.com
1-866-496-6359
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garys_2k
Vonage Forum Master
Vonage Forum Master


Joined: May 05, 2004
Posts: 183

PostPosted: Thu May 13, 2004 1:47 pm    Post subject: Reply with quote Back to top

Michael, I'd give that Vonage 866 number a call and see what my options are. I'd thought that porting numbers was now required by wireless and POTS providers, not dependent on any business relationship. Good luck.

_________________
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