Number portability experience

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

Finally!!!!

Paperwork Received Jan 19th
Transfered today

Unfortunately they didn't send even an email letting me know the transfer was complete...the only way I knew was old lines were dead and my old # was ringing on the Vonage phone

Posts: 51 · Posted: Tue Mar 02, 2004 4:43 pm Post subject:

I actually haven't been in the system that long, however I did have to refax my LOA to the LNP department several times before they "received" it - even though I had multiple confirmation records from the previous faxes. Anyway, this is what I am looking at:

Feb 7 - Awaiting LOA
Feb 18 - LOA Received
Feb 19 - Transfer Sent to Carrier

As a direct result of the horror stories on this board I have taken a proactive stance and I am trying to keep Vonage on a short leash because I WILL NOT be happy with a two month transfer process.

I looked up the CLEC and it the (845) 259 exchange for my virtual number is RCN telecom in NY. I am porting from Verizon in the (845) 462 exchange (Poughkeepsie). I called RCN and they were no help whatsoever, I spoke to both CS and Sales, and neither had any clue what I was talking about. Does anyone have any experience with a number transfer in my neck of the woods? With Verizon/RCN in general?

I know it is early in comparison to most people's experiences, but I don't want to be another person posting a 60 day transfer.

Posts: 12 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 12

ahealey74 wrote:

As a direct result of the horror stories on this board I have taken a proactive stance and I am trying to keep Vonage on a short leash because I WILL NOT be happy with a two month transfer process.

I know it is early in comparison to most people's experiences, but I don't want to be another person posting a 60 day transfer.

What areyou going to do ? call the LNP group every day for status ? You'll not get very far; they'll give you a canned answer every day.

Posts: 51 · Posted: Tue Mar 02, 2004 6:13 pm Post subject:

Yes, if that is what it takes. If more people **** and moaned, then LNP might get their act together. I don't have any delusions that my ranting will have any particular effect on the mental midgets at LNP, but if enough people raise a fuss maybe Vonage will try to implement a better transfer system or not bill you until your transfer is complete. From what I have read on this thread there are more problem stories than success stories!

When MCI took over my last Verizon account the change was instantaneous, no paperwork, no weeks of waiting, just a simple verbal authorization over the telephone. I moved out of my exchange so ended up back with Verizon, and now I am going through the fun and games of Vonage LNP. It is fine if Vonage wants to take weeks to port your number, you just shouldn't have to pay 2 phone bills in the interim. IMHO.

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

yes! call them often! it's not as if the LNP "midgets" are working on the LNP problems in their spare time. they're just placebos. the goal is to make the cost of a horde of human answering machines unattractive to Vonage. they should hire engineers, improve their business process, and fix the damn problem. also call your local carriers if they hold up the process. they take all 10 days when they could transfer the number in minutes. be annoying. be a pest. waste their time. time is money. then they will fix it.

Posts: 19 · Vonage Forum Associate Joined: Mar 03, 2004 Posts: 19

timl2k4 wrote:

January 16, 2004 Awaiting Letter of Authorization
January 16, 2004 Letter of Authorization (LOA) Received
January 19, 2004 Transfer Sent to Carrier
March 01, 2004 Carrier Approved Transfer

Where do you get status information like that above? It looks like something I should see on my Dashboard, which I do not. Please tell me where to look.

Since I don't see it, I am concerned that my LNP request has been dropped.

Posts: 51 · Posted: Wed Mar 03, 2004 2:21 pm Post subject:

Look to the lower right hand corner of the screen when you sign in to your dashboard. You will see a link called "Existing Phone Number Transfer Status". Click it and pray.

Posts: 51 · Posted: Thu Mar 04, 2004 10:54 am Post subject:

UPDATE - After several calls and emails, LNP has chosen to out and out LIE to me concerning my number transfer.

In their last email to me I was told that the number transfer is taking so long because my carrier (Verizon) has to release the number first. Bull sh*t! I spoke with a customer service rep yesterday evening who told me that the request is currently with Paytech (spelling?), the 3rd party company that is handling my transfer. She was able to review Paytech's records for this number transfer and they are showing no activity, just that the request has been received. Verizon hasn't even received a request yet. The CS rep also told me that she would be able to see if anything had been scheduled in the Paytech system, but there was nothing in the system except for the initial receipt of the request.

The canned answers are a joke, and the delay is infuriating, but don't lie to me because the LNP department can't do its job in a timely manner. Is anyone familiar with this Paytech company (I am in NY) ? I can't find a similar name in the region. I would like to give them a call and see what they have to say. LNP is truly a disgrace to Vonage, I hope the department is dropped entirely, it would ease my mind to know that these idiots are being held accountable for their actions (or lack thereof).

Rant Over.

Posts: 19 · Vonage Forum Associate Joined: Mar 03, 2004 Posts: 19

ahealey74 - Sorry to hear about your status problems. I may be in the same boat, but I can't tell. I get no answer at the LNP phone number, and no answer to my email.

Also, I am looking at the login screen and I don't see the "Existing Phone Number Transfer Status" you told me about. I searched the secure Login page ( https://secure.vonage.com/vonage-web/logoff.do - login at left) and also the www.vonage.com main page with login at the top right. Neither shows an LNP status option.

Can you describe which page you meant, perhaps with a URL to the status check? Does the option appear before you login, or after? Maybe I have no status, so it does not offer me that option. Thanks for your help.

Posts: 51 · Posted: Thu Mar 04, 2004 11:21 am Post subject:

It is located on the bottom right of the first screen you see after you actually login (dashboard), underneath the Call Forwarding functions.