Number portability experience

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

did your number remain reachable throughout the transfer (between the 12th and 13th)?

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

Transfer Request Recieved 1/19...still waiting, they say once the transfer is complete they'll issue a credit for the days over the 20 stated on their website

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

i don't get it. are end users supposed to tolerate a disconnect of their phone number for 20 days during the transfer? that's insane. Do I have to let all my contacts know that "my number will be down for a month while Vonage and the carrier muck about with routing"?

Vonage claims, in 2 separate emails, that the carrier is holding things up. If that is true, then I hope the FCC punishes the carrier. Either way I'm playing into the carrier's hands by posting this negative feedback. The carriers want their customers to think that porting phone numbers may result in random drops of service. I'm so miffed at the carrier that I still recommend porting numbers to Voip, despite my nightmare experience (which is not over).

Posts: 2 · New Forum Member Joined: Feb 20, 2004 Posts: 2

My experience in number transfer on standard landline and cell phones has been that it happens in a couple of hours. But that is between 2 carriers. I don't believe that Vonage is a regulated carrier and as such cannot accept a number transfer directly. I believe they use Focal Communications as an intermediate carrier to do the number transfer with your carrier. That may be where some of the delay is. Most people I know have had to wait 2 months for the transfer to complete but to Vonages credit they do issue account credit for the delay.

Posts: 17 · Vonage Forum Associate Joined: Feb 19, 2004 Posts: 17

From ready all the previous post, guess i'll be waiting for 2 months for my number transfer.

That really ****, want to disconnect the old service asap.

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

at least your old service still works! What **** is when both the old service and the new service are not working - you lose all incoming phone calls to your old number. It's as if your number is hijacked or lost in the ether for 2 months. You might as well go on a hiking trip across Siberia since no one can reach you anyways.

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

yay! my old number came back to life. after 8 painful days, i am back from siberia, reconnected to civilization, and can receive phone calls again!

Posts: 28 · Vonage Forum Junior Joined: Dec 16, 2003 Posts: 28

Well I just completed my additional line LNP and here are the dates:

Feb 11, 2004 - Awaiting Authorization Letter
Feb 14, 2004 - LOA received
Feb 16, 2004 - Transfer sent to carrier
Feb 25, 2004 - Carrier approved transfer
Feb 26, 2004 - Transfer scheduled

That is much quicker than my initial line. Not sure why.

This line was held by SBC.

Posts: 10 · Vonage Forum Associate Joined: Feb 09, 2004 Posts: 10

Pretty smooth sailing here as well..

Updated Date: Number Transfer Progress History:
February 06, 2004 Awaiting Letter of Authorization
February 09, 2004 Letter of Authorization (LOA) Received
February 10, 2004 Transfer Sent to Carrier
February 21, 2004 Carrier Approved Transfer
February 24, 2004 Completed LNP Transfer

Moved from SBC Very Happy

Posts: 18 · Posted: Wed Feb 25, 2004 1:12 pm Post subject:

My number was reachable the whole time. I had called my house in the morning and was connected thru Verizon. When I called in the late morning only the Vonage phone rang.

mieses wrote:

did your number remain reachable throughout the transfer (between the 12th and 13th)?