Number portability experience

Posts: 243 · Vonage Forum Master Joined: Jan 18, 2004 Posts: 243

Did you contact someone at SBC to confirm this? I'm still waiting for my LNP to be authroized by SBC and I'm getting a little p'd about it. Granter my 20 buiness days won't be until Friday but I still thought that maybe it would be done by now.

Posts: 22 · Vonage Forum Associate Joined: Feb 07, 2004 Posts: 22

No, this came from Vonage LNP. I'm afraid to talk to SBC about it for fear that they'll disconnect the account or cause other problems.

Posts: 10 · Posted: Sun Feb 15, 2004 1:19 pm Post subject:

I just signed up for Vonage a few days ago. I'm transferring a number from Verizon. They seem to be getting pretty fast with the part that they can control, from what I see:

Updated Date: Number Transfer Progress History:
February 11, 2004 Awaiting Letter of Authorization
February 12, 2004 Letter of Authorization (LOA) Received
February 13, 2004 Transfer Sent to Carrier

Posts: 6 · New Forum Member Joined: 1066062440 Posts: 6

gblinckmann wrote:

I just signed up for Vonage a few days ago. I'm transferring a number from Verizon. They seem to be getting pretty fast with the part that they can control, from what I see:

Here's mine:

November 24, 2003 Awaiting Letter of Authorization
November 25, 2003 Letter of Authorization (LOA) Received
December 22, 2003 Transfer Sent to Carrier
January 29, 2004 Carrier Approved Transfer
January 31, 2004 Completed LNP Transfer

Two months, and the xfer failed. I didn't actually get it until a few days ago. That makes it about 10 weeks - a far cry from 15-25 days. Don't ask me why it took a month for the "Transfer Sent to Carrier" part of it.

Be prepared. I did it with Verizon also.

Jonathan

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

My experience is a D I S A S T E R so far. Ever since Feb 12, My existing number is not able to receive calls on either the POTS line or the Vonage line. Inbound callers hear a recording (woman's voice) that says "We're sorry your call did not go through. Will you please try your call again later". My virual number and ATA work perfectly. This is very messed up. No one can call my real number. .. what if this had been a business number?

Here's my LNP history:

January 31, 2004 Awaiting Letter of Authorization
February 01, 2004 Letter of Authorization (LOA) Received
February 02, 2004 Transfer Sent to Carrier
February 12, 2004 Carrier Approved Transfer

SBC took the legal maximum - 10 days - to approve the transfer. (How nice for them). Vonage has been speedy. But who cares about the speed of the porting process if numbers get dropped like this?

Posts: 6 · New Forum Member Joined: 1066062440 Posts: 6

mieses wrote:

My experience is a D I S A S T E R so far. Ever since Feb 12, My existing number is not able to receive calls on either the POTS line or the Vonage line. Inbound callers hear a recording (woman's voice) that says "We're sorry your call did not go through. Will you please try your call again later". My virual number and ATA work perfectly. This is very messed up. No one can call my real number. .. what if this had been a business number?

Your situation is probably the same as what happened to me - Vonage got the transfer, but they didn't finish things on their end.

What will happen next is that your virtual number will turn off in two weeks after the "transfer". Then, no on will be able to call you.

I tried calling with this situation, but that DOES NOT WORK. They'll transfer you to the number portability group, which will either have a full mailbox or will ignore you.

If you haven't done so, send them email about this immediately to their tech support email address. This will get a ticket number attached to the situation, and someone will be forced to clear the issue up. It took me two days of limbo before that happened once I sent the email, but it did get fixed.

Jonathan

Posts: 243 · Vonage Forum Master Joined: Jan 18, 2004 Posts: 243

I've called the number port group three times over the past week and I've never had a problem getting through. I've never had to wait on hold and have never had to leave a message.

Here is the number that I have for them....
1-866-496-6359

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

thanks for the number. i called and had to leave a message. i will try a few more times. hopefully they will answer.

Posts: 10 · Vonage Forum Associate Joined: Feb 16, 2004 Posts: 10

I tried the LNP number again and a Vonage LNP picked up. But they were not able to determine the problem. They will talk to the engineers and call me back..

Posts: 18 · Posted: Tue Feb 17, 2004 11:53 pm Post subject:

My transfer went very well. I was plesantly surprised as I signed up after a big article about Voip in the NY Times.

Here's my LNP history:

January 12, 2004 Letter of Authorization (LOA) Received
February 12, 2004 Carrier Approved Transfer
February 13, 2004 Completed Transfer