Number portability experience

Posts: 4 · New Forum Member Joined: Mar 19, 2004 Posts: 4

March 13, 2004 Awaiting Letter of Authorization
March 16, 2004 Letter of Authorization (LOA) Received
March 19, 2004 Transfer Sent to Carrier
May 3, 2004 Carrier Approved Transfer
May 4, 2004 Completed LNP Transfer

Definitely not 20 days like they said, but I'm sure it was just slowness on Frontier's part. They had to get one more billing cycle in Smile

Posts: 4 · New Forum Member Joined: Apr 10, 2004 Posts: 4

December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try VoIP after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.

Posts: 38 · Posted: Fri May 07, 2004 5:04 pm Post subject:

Not that this has much relevence, but have you noticed that when you send a message to Vonage via e-mail, the response doesn't have the original message attached or quoted?

Posts: 16 · Vonage Forum Associate Joined: May 05, 2004 Posts: 16

Moxie wrote:

December 19: Awaiting Letter of Authorization

December 22: Letter of Authorization received

January 5: Transfer sent to carrier

January 19: Carrier approved transfer (scheduled 01/22)

January 23: E-mail from Vonage: transfer not completed; port pushed out

February 28: E-mail from me: what's the status?

February 29: E-mail from Vonage: checking status

April 2: Phone call from me: what's the status? ("Dunno. We'll credit your account.")

April 5: E-mail from Vonage: checking status

April 23: Phone call from me: what's the status? (Left message with LNP team; no response.)

May 7: Phone call from me: cancel account

So now, exactly 100 business days since Vonage received the LOA, the subscription has been canceled.

I've received the RMA to return the Motorola MTA. Vonage promises to issue a credit for the termination charge, and for the months we were subscribed to the service, once they have received the device. (Note that the credit promised on April 2 was never issued.)

I wish we'd had the opportunity to try VoIP after all these months of waiting; I've heard that it's quite nice. Clearly, though, Vonage is just not ready for prime time. I only hope that they will indeed issue the credits to our account, so that I can at last be rid of these bumbling idiots.

This sounds almost exactly like my experience. Check out my post "Number Transfer Nightmare - Need Advice".
What POTS carrier do you have? I have Bellsouth. The "we're checking emails are really getting to me". I may have to cancel like you have. I wonder if customers of other VOIP companies have similar bad experiences. Maybe I should just try Voicepulse or one of the serveral other companies.

Posts: 10 · Posted: Tue May 11, 2004 6:13 pm Post subject:

Updated Date: Number Transfer Progress History:
February 11, 2004 Awaiting Letter of Authorization
February 12, 2004 Letter of Authorization (LOA) Received
February 13, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

Do I have a new record here? Rolling Eyes

I was using Verizon in upstate NY. Everything seems to be working fine now.

Posts: 16 · Vonage Forum Associate Joined: May 05, 2004 Posts: 16

Don't think so, but you give me hope...

Updated Date: Number Transfer Progress History:
January 31, 2004 Awaiting Letter of Authorization
February 3, 2004 Letter of Authorization (LOA) Received
February 3, 2004 Transfer Sent to Carrier

Posts: 183 · Vonage Forum Master Joined: May 05, 2004 Posts: 183

April 15, 2004 Awaiting Letter of Authorization
April 19, 2004 Letter of Authorization (LOA) Received
April 30, 2004 Transfer Sent to Carrier
May 10, 2004 Carrier Approved Transfer
May 11, 2004 Completed LNP Transfer

Posts: 11 · Vonage Forum Associate Joined: May 13, 2004 Posts: 11

Updated Date: Number Transfer Progress History:
April 16, 2004 Awaiting Letter of Authorization
April 20, 2004 Letter of Authorization (LOA) Received
April 26, 2004 Transfer Sent to Carrier
May 12, 2004 Carrier Approved Transfer
May 12, 2004 Completed LNP Transfer

Not too shabby IMO!

Posts: 27 · Vonage Forum Junior Joined: Jan 07, 2004 Posts: 27

January 7, 2004
Awaiting Letter of Authorization

January 7, 2004
Letter of Authorization (LOA) Received

January 8, 2004
Transfer Sent to Carrier

Today May 13, 2004

Hello,

I am contacting you in regards to your number transfer. At this time
Vonage's partner carrier, Focal, does not have an interconnection
agreement with your wireless provider. Due to this matter Focal cannot
place the transfer request. Unfortunately until this agreement in
established by US Cellular your number transfer will be stalled.

Sincerely,
Vonage LNP Department
numbertransfer@vonage.com
1-866-496-6359

Posts: 183 · Vonage Forum Master Joined: May 05, 2004 Posts: 183

Michael, I'd give that Vonage 866 number a call and see what my options are. I'd thought that porting numbers was now required by wireless and POTS providers, not dependent on any business relationship. Good luck.