I am on my second RT31P2 from Vonage having spent 1 hr + on phone with service rep a few days ago which resulted in them replacing the router. I have had the same issue with both routers. My internet access is excellent - Brighthouse Road Runner. I had Brighthouse out yesterday and everything checked out normal after a thorough going over. Re-booting the RT31P2 sometimes results in service for a few minutes, never more than an hour or so. I always get a dial tone, but can seldom receive or send calls. The #1 phone line light on the RT31P2 is infrequently on, if ever. I have the cable modem plugged into the RT31P2 and then into my Netgear wireless router and then to the computer. This yields fine internet access, but no phone service. My frustration level is rising and unless I can get help in a few days, I am going to cancel Vonage.
I will reply to my own message. I spent over an hour with a Vonage rep on the phone yesterday with the result that my service is now working. Adjustments in ports, etc were what it took. I must say that the two sessions I have had with reps, while lengthy, were very thorough and resulted in positive outcomes both times. My frustration has dissolved into contentment.
I'm assuming that the main reason for your intermittent service is because you had the rt31p2 behind your wireless router. This always requires some tweaking such as port forwarding since the rt31p2 is not the controling router. I hope you can post your tweaks for other people's benefits.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New CorazonWi New Today 30 Yesterday 26 Total 69963 Who Is On Site Visitors 208 Members 1 Total 209
†Limited time offer. Cannot be combined with any other promotional offer. Offer good for new accounts only. Limit one (1) Best Buy® GiftCards per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Card. Allow 8 weeks after the 61-day requirement to receive the Gift Card via email. The Best Buy® GiftCards® are registered trademarks of Best Buy®. Terms and conditions are applied to GiftCards. Best Buy® is not a participating partner in or sponsor of this offer. Vonage has the sole right to decide all matters and disputes arising from the Gift Card and all decisions are final. All taxes on gift cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Card sustained during delivery or product defects of any kind. In the event that the Gift Card become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. \
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.58 Seconds and 148 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 30
Yesterday 26
Total 69963
Who Is On Site
Visitors 208
Members 1
Total 209
+0.02