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scubasteve
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Joined: May 25, 2005
Posts: 21

PostPosted: Mon Jun 13, 2005 7:23 pm    Post subject: Removing network availability number Reply with quote Back to top

I'm trying to remove my network availability number via the dashboard but am having little success. When I click remove, it tells me it was successful and changes will take place 'in a few minutes.' However, days later, calls are still being forwarded to the number, and going back to view the availability number shows it still there.

Has anyone else successfully removed their number?

The reason I'm trying to remove it is to figure out a problem with my incoming calls: When a call rings, I'll wait for caller ID to show me who it is. On some calls, however, before I can see who is calling me, the call will be transferred to my cell. Quite irritating.... Anyone have experience with this issue?
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Jun 14, 2005 8:39 pm    Post subject: Reply with quote Back to top

That is odd. However network availability number may not be the issue here. Have you check to see if you have a call forwarding number configured?

Network availability number should have little or nothing to do with calls received via call waiting. Network availability number is for when your Internet connection is disrupted.

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scubasteve
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PostPosted: Wed Jun 15, 2005 7:43 am    Post subject: Reply with quote Back to top

I have turned both both call forwarding and voicemail off, yet some calls are still being forwarded to my cell (my network availability number).

This forwarding does not happen during call waiting (although it might - I haven't experienced it yet however). Some incoming calls will cause my home phone to ring about twice - showing no caller id - and then be forwarded to my cell.

I've contacted Vonage support, but it'll probably be another week before I receive a response.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Jun 15, 2005 12:14 pm    Post subject: Reply with quote Back to top

I don't know where I came up with the idea that you were talking about call waiting.

Back to your original question;

I just removed my network availability number, logged out and logged back in. My network availability number was not configured.

I disconnected my adapter (no one calls me anyway Sad ) and called my number from my cell (which was my availability number). I got forwarded to my cell's voicemail. I will wait a few minutes and try again.

Now, on to your real problem. . .

Have you run pingplotter to look at your connection?
What about TestYourVoIP.com?

EDIT: OK, it wasn't ringing my cell it was going to my Vonage voicemail. Once I disabled that it went to my cell's voicemail. Since it can take up to four hours for the setting to take effect I will try to remember to check it again then. I still don't have a number set when I log in to the website.

EDIT #2: My network availability number just reappeared on-line. This matches what is happening to you.

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scubasteve
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Posts: 21

PostPosted: Wed Jun 15, 2005 2:53 pm    Post subject: Reply with quote Back to top

I think the network availability number (NA#) is somehow tied in with the Vonage voicemail setting.

Here are my results from a bit of screwing around:
- If I turn on Vonage voicemail and remove my NA#, it dissapears.
- If I then turn off Vonage voicemail, my NA# reappears.
- Leaving voicemail off, I set my NA# to a number like 5551234.
- I turn voicemail on, and remove the dummy NA#.
- Turning voicemail back off, my original NA# appears.

Maybe I entered an alternative # on my registration form? Not sure how/why this is happening. What if I don't care about missed calls and want my voicemail off and no NA#?
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