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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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NHTracker
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Jun 13, 2005 1:14 pm    Post subject: Billing errors. Please double check your statements. Reply with quote Back to top

This thread is not to flame Vonage, but rather to help ensure that people double check their Vonage billing statement.

While looking over my billing statement today I noticed that it said that I was on an international call for 17 minutes. The charge was $1.02.

The reason it caught my attention was due to the fact that I don't make international calls.

A closer look at my billing call log showed that the number called was 1603335XXXX. This is my parents Vonage phone number which is a New Hampshire area code and exchange. How their system managed to believe that it was an international number is beyond me.

Upon closer inspection I noticed another thing that was suspect also. It was a call to my voice mail that lasted 1 hour and 17 minutes. Obviously I wasn't on the phone with my voice mail for that long. Nor would the voice mail system even allow me to stay connected that long.

Just thought I'd share in the event that this has happened to someone else.
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jpw94
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 27, 2003
Posts: 19
Location: Middletown, NJ

PostPosted: Mon Oct 31, 2005 10:06 pm    Post subject: Reply with quote Back to top

Well although yours is NOT a flame, my reply might be considered one.

In September of this year, I was billed for 2 called of exactly 4 hours each which occurred within 30 minutes of each other. I have a single line. I requested Vonage CS to investigate and they attempted to refund me a credit for the amount of the two calls. As it turned out, the amount was erroneous and I asked them to re-consider their credit and after a protracted exchange of emails they changed their credit and increased it to some other amount.

As i was dealing with this situation, it forced me to review that month's billing details more closely and I realized that 2 4hour calls were made to a number that was one I never called and I also realized it was made on a day and time when no one in my household was even home to make those calls.

So, now I'm asking Vonage to review what seems to be a very serious problem. Either their billing system has a serious bug or my account was breached some how.

Working with CS is somewhat taxing. We will see where this ends up. I would like to avoid any drastic action. I hope they take this situation seriously and try to solve it.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Oct 31, 2005 10:15 pm    Post subject: Reply with quote Back to top

I wouldn't call that a flame. I hope Vonage tracks down the problem.

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Steve Gray
Orlando, FL
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Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Nov 01, 2005 6:01 pm    Post subject: Reply with quote Back to top

Yeah, I had a similar problem myself recently. I looked at my account one night and noticed that I had been charged $0.70 for an international call that lasted 1 minute. Along with that, they added $0.02 for the FET. Well, of course, I hadn't called any International numbers. The only odd thing that happened to me recently was I had my phone number ported over from Verizon. I dialed 933 to test my 911 registration and instead of it coming back with a recording with my 911 status, it actually dialed 911!!! The 911 operator came on and I explained what happened and that was that --- or was it??? Apparently the Vonage system, for some reason, mistook me dialing 933 as me trying to dial an international number and therefore billed it as such. I explained my problem to Vonage CS (via phone and via their 'Request Credit' feature) and the charge was removed. YEAH!!!!!!!!!!!!!!!!!!!!!!!

On top of all of this, back during my first month of service (you know the first 30 days where you can try it out and cancel without any strings attached), I made a phone call that was over an hour long and that phone call never ever came through on my account and still hasn't 2 months later. It's no biggy now because I'm on the Unlimited plan, however, as part of the first 30 days cancellation policy, you can't use any more than 250 minutes. My point in saying all of this is having these kinds of problems (billing, call accounting), definitely leaves one to wonder about their bookkeeping practices!

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
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