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UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
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Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
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Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
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Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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NHTracker
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Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Jun 13, 2005 1:14 pm    Post subject: Billing errors. Please double check your statements. Reply with quote Back to top

This thread is not to flame Vonage, but rather to help ensure that people double check their Vonage billing statement.

While looking over my billing statement today I noticed that it said that I was on an international call for 17 minutes. The charge was $1.02.

The reason it caught my attention was due to the fact that I don't make international calls.

A closer look at my billing call log showed that the number called was 1603335XXXX. This is my parents Vonage phone number which is a New Hampshire area code and exchange. How their system managed to believe that it was an international number is beyond me.

Upon closer inspection I noticed another thing that was suspect also. It was a call to my voice mail that lasted 1 hour and 17 minutes. Obviously I wasn't on the phone with my voice mail for that long. Nor would the voice mail system even allow me to stay connected that long.

Just thought I'd share in the event that this has happened to someone else.
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jpw94
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Joined: Dec 27, 2003
Posts: 19
Location: Middletown, NJ

PostPosted: Mon Oct 31, 2005 10:06 pm    Post subject: Reply with quote Back to top

Well although yours is NOT a flame, my reply might be considered one.

In September of this year, I was billed for 2 called of exactly 4 hours each which occurred within 30 minutes of each other. I have a single line. I requested Vonage CS to investigate and they attempted to refund me a credit for the amount of the two calls. As it turned out, the amount was erroneous and I asked them to re-consider their credit and after a protracted exchange of emails they changed their credit and increased it to some other amount.

As i was dealing with this situation, it forced me to review that month's billing details more closely and I realized that 2 4hour calls were made to a number that was one I never called and I also realized it was made on a day and time when no one in my household was even home to make those calls.

So, now I'm asking Vonage to review what seems to be a very serious problem. Either their billing system has a serious bug or my account was breached some how.

Working with CS is somewhat taxing. We will see where this ends up. I would like to avoid any drastic action. I hope they take this situation seriously and try to solve it.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Oct 31, 2005 10:15 pm    Post subject: Reply with quote Back to top

I wouldn't call that a flame. I hope Vonage tracks down the problem.

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Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Nov 01, 2005 6:01 pm    Post subject: Reply with quote Back to top

Yeah, I had a similar problem myself recently. I looked at my account one night and noticed that I had been charged $0.70 for an international call that lasted 1 minute. Along with that, they added $0.02 for the FET. Well, of course, I hadn't called any International numbers. The only odd thing that happened to me recently was I had my phone number ported over from Verizon. I dialed 933 to test my 911 registration and instead of it coming back with a recording with my 911 status, it actually dialed 911!!! The 911 operator came on and I explained what happened and that was that --- or was it??? Apparently the Vonage system, for some reason, mistook me dialing 933 as me trying to dial an international number and therefore billed it as such. I explained my problem to Vonage CS (via phone and via their 'Request Credit' feature) and the charge was removed. YEAH!!!!!!!!!!!!!!!!!!!!!!!

On top of all of this, back during my first month of service (you know the first 30 days where you can try it out and cancel without any strings attached), I made a phone call that was over an hour long and that phone call never ever came through on my account and still hasn't 2 months later. It's no biggy now because I'm on the Unlimited plan, however, as part of the first 30 days cancellation policy, you can't use any more than 250 minutes. My point in saying all of this is having these kinds of problems (billing, call accounting), definitely leaves one to wonder about their bookkeeping practices!

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