Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
TyroneBumn Posted:
These
modifications have
actually been
revealed to occur
with various other
...

In The Forum:
Vonage UK
Topic:
fd5b7f25v72f6?7
On Aug 02, 2015 at 06:08:48

ThomasHoto Posted:
It amoxicillin
500mg capsules
antibiotic
decreases the
reproduction of
microorganisms
...

In The Forum:
Vonage UK
Topic:
rj78oib6
On Aug 02, 2015 at 00:52:47

Richardsr Posted:
c Patients
{withcomplying
withclassification
reducedbreathing}
{tractbreathing}
...

In The Forum:
Vonage UK
Topic:
dthjj 5igg278
On Aug 02, 2015 at 00:38:53

CarlosLab Posted:
You will likewise
need to permit
your physician
know if you are
thinking of taking
...

In The Forum:
Vonage UK
Topic:
t3 y g6u8c
On Aug 01, 2015 at 23:18:54

WilliamOn Posted:
free .mp3 to wav
online .mp3 to
wav batch
converter freeware
mp3 to wav free
...

In The Forum:
Vonage UK
Topic:
convert from mp3 to wav online
On Aug 01, 2015 at 22:13:31

moderncar Posted:
Are you know any
car on rental
company of best
service give to us
?
...

In The Forum:
Vonage UK
Topic:
Travelling with Vonage UK to the USA
On Aug 01, 2015 at 02:30:49

LeslieOa Posted:
To order
azithromycin
online deal with
impotence you
should take Viagra
routinely,
...

In The Forum:
Vonage
Topic:
dthjj 5i9nyg2
On Aug 01, 2015 at 00:04:53

Robertbam Posted:
Viagra (sildenafil
citrate) is {a
medicineconcerns}
the
#file_links["links
/imp_files/se_dosp
am1.txt"
...

In The Forum:
Vonage
Topic:
t3 y 67iu 3h26
On Jul 31, 2015 at 23:48:24

Josephpt Posted:
cialis from mexico
antabuse
abilify
prednisolone buy
valtrex cipro
celebrex
...

In The Forum:
Vonage
Topic:
fd5b732v72f6
On Jul 31, 2015 at 18:11:21

wrongname Posted:
Hi guys, I
need little help.
Few years ago I
was watching some
commercial
...

In The Forum:
Vonage
Topic:
Commercial I can''t find
On Jul 24, 2015 at 03:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
NHTracker
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Jun 13, 2005 1:14 pm    Post subject: Billing errors. Please double check your statements. Reply with quote Back to top

This thread is not to flame Vonage, but rather to help ensure that people double check their Vonage billing statement.

While looking over my billing statement today I noticed that it said that I was on an international call for 17 minutes. The charge was $1.02.

The reason it caught my attention was due to the fact that I don't make international calls.

A closer look at my billing call log showed that the number called was 1603335XXXX. This is my parents Vonage phone number which is a New Hampshire area code and exchange. How their system managed to believe that it was an international number is beyond me.

Upon closer inspection I noticed another thing that was suspect also. It was a call to my voice mail that lasted 1 hour and 17 minutes. Obviously I wasn't on the phone with my voice mail for that long. Nor would the voice mail system even allow me to stay connected that long.

Just thought I'd share in the event that this has happened to someone else.
View user's profile Send private message
jpw94
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 27, 2003
Posts: 19
Location: Middletown, NJ

PostPosted: Mon Oct 31, 2005 10:06 pm    Post subject: Reply with quote Back to top

Well although yours is NOT a flame, my reply might be considered one.

In September of this year, I was billed for 2 called of exactly 4 hours each which occurred within 30 minutes of each other. I have a single line. I requested Vonage CS to investigate and they attempted to refund me a credit for the amount of the two calls. As it turned out, the amount was erroneous and I asked them to re-consider their credit and after a protracted exchange of emails they changed their credit and increased it to some other amount.

As i was dealing with this situation, it forced me to review that month's billing details more closely and I realized that 2 4hour calls were made to a number that was one I never called and I also realized it was made on a day and time when no one in my household was even home to make those calls.

So, now I'm asking Vonage to review what seems to be a very serious problem. Either their billing system has a serious bug or my account was breached some how.

Working with CS is somewhat taxing. We will see where this ends up. I would like to avoid any drastic action. I hope they take this situation seriously and try to solve it.
View user's profile Send private message AIM Address
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Oct 31, 2005 10:15 pm    Post subject: Reply with quote Back to top

I wouldn't call that a flame. I hope Vonage tracks down the problem.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Nov 01, 2005 6:01 pm    Post subject: Reply with quote Back to top

Yeah, I had a similar problem myself recently. I looked at my account one night and noticed that I had been charged $0.70 for an international call that lasted 1 minute. Along with that, they added $0.02 for the FET. Well, of course, I hadn't called any International numbers. The only odd thing that happened to me recently was I had my phone number ported over from Verizon. I dialed 933 to test my 911 registration and instead of it coming back with a recording with my 911 status, it actually dialed 911!!! The 911 operator came on and I explained what happened and that was that --- or was it??? Apparently the Vonage system, for some reason, mistook me dialing 933 as me trying to dial an international number and therefore billed it as such. I explained my problem to Vonage CS (via phone and via their 'Request Credit' feature) and the charge was removed. YEAH!!!!!!!!!!!!!!!!!!!!!!!

On top of all of this, back during my first month of service (you know the first 30 days where you can try it out and cancel without any strings attached), I made a phone call that was over an hour long and that phone call never ever came through on my account and still hasn't 2 months later. It's no biggy now because I'm on the Unlimited plan, however, as part of the first 30 days cancellation policy, you can't use any more than 250 minutes. My point in saying all of this is having these kinds of problems (billing, call accounting), definitely leaves one to wonder about their bookkeeping practices!

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New TyroneBumn
New Today 7
Yesterday 15
Total 90553

Who Is On Site
Visitors 105
Members 0
Total 105


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.39
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.67 Seconds and 158 Pages In The Last 60 Seconds
The Vonage VoIP Forum