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Hard Wiring - Installation
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phatjd
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Joined: Mar 15, 2005
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PostPosted: Sun Jun 12, 2005 7:58 pm    Post subject: phone jacks no longer work with vonage Reply with quote Back to top

I've had Vonage connected throughout the phone jacks in my house for 6 months now by unplugging the cables going into the telcom box and running the phone cable from the router to a phone jack. I just noticed that we've been receiving no incoming calls and have no ringtone on our phones. I tried unplugging and resetting the router. I tried a different phone cable to the same and another jack. I noticed that when i plugged the cable directly from the router to the phone it worked.

I looked in the telcom box and it is still the way i left it six months ago. Any idea why all of a sudden i would lose connectivity in the wall jacks? I'd certainly like to get back to using the ports as most of you know it's a pain working with the one active phone.

I'd appreciate any opinions on what might have happened.
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scerruti
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PostPosted: Sun Jun 12, 2005 11:15 pm    Post subject: Reply with quote Back to top

Did you add any new phones, or other devices like fax machines?

Have you done any work around the house that could have resulted in a short in your wiring?

Have you had an unusual spell of wet weather?

Any problems with rodents?

The best way to diagnose this problem is to unplug all but one phone from your house wiring and see if that works. Then add phones back one at a time until it doesn't work.

If the first phone doesn't work I would suspect a wiring problem. The most likely place would be in the NID. I would diagnose it by disconnecting all of the house wiring from the NID and then adding them back one line at a time to see if I could track the problem down.

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Stephen P. Cerruti (ISP: TWC)
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billq27
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PostPosted: Tue Jun 14, 2005 8:07 am    Post subject: Reply with quote Back to top

Strange problem Confused Break it down. Find the closest wall jack test it for dial tone.then move on away from the phone adapter.
I don't know why the wiring would fail at all jacks.
Good luck!

_________________
San Diego, CA
Tel-Com Contractor
San Diego- RoadRunner
Motorola SB5100
Linksys RT31P2
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KDWycha
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PostPosted: Tue Jun 14, 2005 8:33 am    Post subject: Reply with quote Back to top

I have heard that you can burn out the router if you have too many phones connected to inside wires. Just a possible cause. I would imagine the phone port would not work at all if this was the case though.

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Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
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Dancing w00t! Dancing
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mundy5
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PostPosted: Tue Jun 14, 2005 9:00 am    Post subject: Reply with quote Back to top

KDWycha, it's unlikely that there is a router burnout.

phatjd, I concur with the other responses that you will need to go through the sequence in which your jacks are connected. I would start with the jack that your rt31p2 is connected to and figure out which jacks is next in sequence. then plug a phone into that jack and see if there is a dial tone. If so, then that connection is good. Then figure out the next jack in sequence and do the same until you find the one connection that is bad. It could be true that you have overburdened the phone adapter by having too many phone connected to it. let us know if you find anything.
mundy5

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ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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phatjd
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PostPosted: Tue Jun 14, 2005 5:29 pm    Post subject: Reply with quote Back to top

Thanks for the suggestions. I'll try them tonight and let you know if I can get it working again.
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phatjd
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PostPosted: Sat Jun 18, 2005 9:48 am    Post subject: Reply with quote Back to top

Still no luck. I've unplugged all the phones...3 total. I've tried to plug the phone cable from the router directly into 3 separate wall outlets with no signal each time with only one phone plugged in. To me it doesn't seem like it would be overburdening the system. It does work directly from the adapter to one phone but I'd love to know what happened to cause the wall outlets to not work.
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mundy5
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PostPosted: Sat Jun 18, 2005 10:19 am    Post subject: Reply with quote Back to top

phatjd,

I can understand your frustration. However, you will need to be more methodical in your approach. Just randomly connecting it to three different jacks without checking how they are connected will not help you.

Are you first owner of the home and if so, how many phone lines did you have in the house? Or if not, do you know if the previous owner had multiple lines? The reason why I ask this is because the phone jacks might not all be connected to each other if the house has previously had more than 1 POTS phone line.

This means that you will have to open up the jacks to see if they all have the same two colored wires (on older homes it's red and black; on new homes its the solid blue/blue-white) connected to the first line. By opening up the jacks, you can also tell which jacks are connected in sequence because there should be two wires connected together onto the jack with one wire leading to the next jack. Unless your home is wired with the star pattern. If this is the case, there will only one wire coming into each jack.

You want to connect the router phone line into the first jack and then plug the phone in the next jack in sequence. This will make certain that you only have one pair of wire connecting the router to the phone. If this does not work, then you have a bad connection between the two phone jacks. But this is true only if they are connected in sequence. if you connect to two jacks that have many other jacks in between it will make it impossible for you to determine which wire is bad.

I hope this helps, mundy5

please feel free to ask questions.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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phatjd
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PostPosted: Sat Jun 18, 2005 10:50 am    Post subject: Reply with quote Back to top

Thanks Mundy5,

I have 4 plates off the wall of the 4 closest rooms to the router. I'm not exactly sure what I'm looking for though. Since the cables go throught he walls I'm not exactly sure which one leads to the next port. If you were looking straight at the front of the outlet this is how the wires are connected. Top left - 2 red wires...Bottom Left - 2 yellow wires...Top right - 2 green wires and Bottom right - 2 black wires. It is the same on all the outlets i opened up.

I am the second owner of the house which is only 6 years old. We have 1 line that i know of coming into the house. Is there any way to tell for sure if there is another? I ask because in the basement we have a phone connection that I can't locate the connecting wires for to check if they are the same as the others.
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linnym
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PostPosted: Sat Jun 18, 2005 11:08 am    Post subject: Reply with quote Back to top

Just a thought,

In the house box do you still have the wires connected to the ground arresters? (Usually small grey boxes with screw terminals) if you do you may have had a spike or surge that has shorted these out. Try to connect the wires to just wires by using watertight snap-connectors and eliminating the surge protection.
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