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Vonage® VoIP Forum - Vonage News, Reviews And Discussion
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Vonage UK
Author
Message
Matty
New Forum Member
Joined: Jul 31, 2005
Posts: 3
Posted:
Sun Jul 31, 2005 11:08 am
Post subject: sky box and vonage
Hi all,
I am new to this forum and maybe I can help wit this Sky /
Vonage
problem....
This is from what I have digested as I am not a sky customer - for that matter not a BT customer at all....So it may not be 100% correct....
I believe there is a T&C for Sky that you are to have a BT line. Maybe this is why you are having problems. So - by getting a BT phone line, setting up a cheap ADSL ISP (UK online?) and
vonage
, and connect the sky box to the BT line direct....hows that sound ?
I just have telewest cable and blueyonder now.
robguk
Vonage Forum Associate
Joined: Jul 06, 2005
Posts: 18
Posted:
Sun Jul 31, 2005 11:16 am
Post subject: IT dosent matter what land line you use
hi i was on cable (ntl) for 7 years before moving to
vonage
so even though it states in the t&c for sky that you need a bt line it does not really matter as long as its a land line ie telewest bell ntl bt it works ok. it seems to be something to do with the
vonage
line and the sky box not dropping down the speed of the v90 modem i think any how
g4hlf
Full Forum Member
Joined: Jul 19, 2005
Posts: 71
Posted:
Mon Aug 01, 2005 2:31 pm
Post subject:
Is anyone at
Vonage
looking into this issue with Sky? I would like to think the two are working together to resolve this issue as it is likely to impact sales on both sides of the fence.
Sky Multiroom requires that both boxes (or more if you have them) are connected to your telephone line. This is the only way they can tell both boxes are in the same house and that you have not rented the second to your neigbour for something greater then £10 !
This is giving me grief, if not resolved I will be getting rid of multiroom.
Regards,
Paul
ifd001
Vonage Forum Senior
Joined: Mar 30, 2005
Posts: 109
Posted:
Tue Aug 02, 2005 5:52 pm
Post subject:
Well, I don't think anyone at
Vonage
is looking at it. I was just told by Maurice (?) at
Vonage
Tech support that I'm the first caller he's heard ask about it. So everyone out there get calling into
Vonage
and speak up!
Anyway though, he did draw a comparison with Tivo in the US, which sounds a valid comparison to me. And there's a whole forum on that.
So, he checked my "settings" and said they were correct for Tivo and so should be OK for Sky ... as I have yet to connect my 2 sky boxes up I can't be sure . (Reason - I have yet to figure out the best way to connect the
vonage
router and sky boxes without too much cabling).
He said if it doesn't work, I need to find out how to slow down the Sky modem (hmm ... that doesn't sound good news based on what others are saying). Has anyone actually tried Sky technical support on this?
He also told me about the compression standards
Vonage
use. This doesn't mean anything to me, but maybe it does to you? Let us all know!
They have 3 standard levels, and as I requested Sky compatibility I'm on the lowest compression ie G711U. The other 2 levels are G726 (medium) and G729 (highest).
PS BTW the phone line for Sky systems doesn't have to be a BT line. It worked fine with NTL, until of course I ditched them.
_________________
Ian
robguk
Vonage Forum Associate
Joined: Jul 06, 2005
Posts: 18
Posted:
Tue Aug 02, 2005 6:02 pm
Post subject: sky no chance
i have called sky i even went up to the point of having the engineer round i didn't tell him it was a
vonage
line i just disconnected ntl at the box and wired up my
vonage
box to the ntl box every thing working ok then i called sky. they sent out engineer to check it out and he tried everything to get it to call back but everything he tried just failed. after allot and i mean allot of calls to sky i finally got a number for pace and was informed that the modem can be slowed down but only if sky chose to put the option in the sky menu now we no there is no chance of that ever happening
i have managed to connect to various isp,s via
vonage
but only at 28.8k i can not see any way of slowing the v90 modem in the sky box down
g4hlf
Full Forum Member
Joined: Jul 19, 2005
Posts: 71
Posted:
Wed Aug 03, 2005 1:50 am
Post subject:
So from what you guys have said it looks like the problem is resolvable and the easiest option would be for Sky to allow an option to force the modem to a lower speed such as 28.8 or lower.
Out of interest has anyone tried with
Vonage
set at the highest voice quality (90kps)? Does this help!
I have emailed Sky but received no response yet, this is the second email I have sent them on this topic, the first was not replied to either.
Maybe we can all badger Sky?
As previously mention (and
Vonage
take note if your reading these forums) this problem might be in its infancy right now but it is going to cause both
Vonage
and Sky a huger problem if not resolved just like TIVIO has in t he USA.
Regards,
Paul
VonageTPA
Vonage Forum
MVM
Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)
Posted:
Wed Aug 03, 2005 10:25 am
Post subject:
I'm a yank, so no Sky systems to play with here, but our DirecTV systems are probably similar. People over here have had reasonably good success by adding *99 to the dialing prefix. The *99 tells the Linksys &
Vonage
equipment that you're making a data call and it changes settings, for that call only, to provide a better data call.
Did someone say badger?
http://www.badgerbadgerbadger.com
Last edited by VonageTPA on Wed Aug 03, 2005 10:37 am; edited 1 time in total
robguk
Vonage Forum Associate
Joined: Jul 06, 2005
Posts: 18
Posted:
Wed Aug 03, 2005 10:31 am
Post subject: sky
the sky box will not let you enter anything in the settings only numbers no *
unless any one nows any deferent
i have tried to do it with the sky remote and the keyboard no luck yet
ifd001
Vonage Forum Senior
Joined: Mar 30, 2005
Posts: 109
Posted:
Sun Aug 07, 2005 2:51 pm
Post subject:
So, I've finally got round to connecting my Sky digibox to the
Vonage
phone line.
The digibox persistently thinks there's no phone connected.
If I connect a phone in parallel (using a doubler) the phone is connected and I can make a call.
But when I test a callback from the Sky "secret menu" (as per Chrisandsally's suggestion) I don't hear a call being made.
Is this a fault with my physical telephone connection? Or with the sky box? or with
Vonage
? It doesn't seem as though I've got as far as
vonage
yet.
The sky box used to work fine with my NTL line (no longer connected).
I have a second digibox I'll try when I get the right connector to connect the
Vonage
router to that phone line
_________________
Ian
ifd001
Vonage Forum Senior
Joined: Mar 30, 2005
Posts: 109
Posted:
Sun Aug 07, 2005 7:10 pm
Post subject:
I called
Vonage
technical support. Spoke to a guy called Mike.
He thought Sky is probably like DirecTV and apparently a lot of US customers (30-40%) aren't able to get a phone connection.
He changed some settings on my router, and no luck. Talking on my mobile (he called me), so the changes could take effect.
We rebooted the Sky box, and no luck.
He didn't think it was unusual that I couldn't hear the Sky box dial out - he said Sky box was not recognising the dial tone.
It did appear that they were using their US experience to see if it could apply in the UK; eg asking if there's a network port on the box. He was asking his colleagues about what was done when Tivo didn't recognise the dial tone (hence the Sky box reboot).
The remaining suggestion he had was to change the phone cable ... just in case. I'll try this another time.
But it looks like I'm going to be waiting for Sky to disconnect me. Or I resubscribe to NTL or BT! Which takes away the point of
Vonage
somewhat.
Anyone got Sky to agree to keep them connected?
_________________
Ian
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