Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: Jun 09, 2005
Posts: 7

PostPosted: Sat Jun 11, 2005 11:13 am    Post subject: Losing my dial tone AGAIN - RT31P2 - a saga Reply with quote Back to top

Hi Everyoone,

I've had Vonage for about 1 month now. It worked fine until a few days ago when I lost my dial tone. Here's my setup and my story - I'd greatly appreciate any suggestions:


Comcast cable Internet service through an aging Motorola cable modem. The modem connects directly to my RT31P2. The only ethernet client of the RT31P2 is a Linksys wireless router, to which my various computers talk.


No dial tone two days ago. Internet works fine. RT31P2 shows a mesage about how its synchronizing service or some such on the voice status tab, but it shows this for hours and hours. Power cycling the RT31P2 (in conjunction with power cycling the cable modem, as Vonage and Linksys recommend), does nothing but change the voice status messageto "router is still restarting" - even hours after the power cycle. Again, Internet works fine.

Despite the horror stories I've read here, I called Vonage tech support. After fighting with the guy to convince him I'd already gone through the standard reboot procedures several times, he had me do a hard reset on the RT31P2, and also set the RT31P2 to clone my laptop's MAC address. Some vague combination of the hard reset with or without rebooting the cable modem did solve the problem. (Time on with tech support: about 30 minutes. Not horrible.)

HOWEVER, one day later I wake up, check the RT31P2, and once again am without a phone light (and without a dial tone). I am going to try the hard reset again myself, but am more concerned with why this would be repeatedly failing. The tech support guy explained that the RT31P2 was failing while contacting Vonage's configuration server, but it's unclear to me what sort of failure this might be given that my normal Internet connection is working fine and dandy. Also, it's unclear to me why the problem would recur - could it be a bad RT31P2? a fault of my aging cable modem? Something else on the network?

I'm hesitant to call Vonage tech support about this as either:

a) I'll be able to re-fix it (for now) and will be asking a vague question of "why did this happen again and what can I do to prevent it in the future?" and I don't expect a good answer to that.

b) I won't be able to fix it and they'll go through the same somewhat arbitrary seeming steps with me again, eventually fixing it only to have it die again sometime in the near or distant future.

So... any advice? Smile

View user's profile Send private message
New Forum Member
New Forum Member

Joined: Jun 09, 2005
Posts: 7

PostPosted: Sun Jun 12, 2005 10:11 pm    Post subject: Reply with quote Back to top

Just a bump with the additional information that my intiial attempt to recreate the steps of using a hard reset (hold the reset button for 30-seconds) of the RT31P2 and then cloning my laptop's ethernet NIC MAC address did not resolve the problem.

I will try again, and I am trying to email Vonage tech support as I am extremely wary of calling them, but would still love any suggestions from the folks here - on the hope that it's a problem with the router, does anyone else recommend a fast method to convince Vonage to replace the router?

View user's profile Send private message
New Forum Member
New Forum Member

Joined: Jun 14, 2005
Posts: 1

PostPosted: Tue Jun 14, 2005 12:36 pm    Post subject: Similar problems with RT31P2 Reply with quote Back to top

Hi, there.

I've had similar problems with my RT31P2 and wonder if you've resolved your issues.

I spent over an hour with Vonage's "advanced tech support" which was much better than the first person you talk to, who basically reads from a script and can't seem to think on their own. Anyway, I convinced the "advanced" techie to send me a new router, however, I continue to experience the same problem: no phone light and no connection. I get the same status messages as you do in the router's setup. My internet works fine when NOT connected to the router. When I am using the router, my internet activity is slow and doesn't work right.

Another interesting thing I noticed on the router's status is that it is often getting disconnected from my PPPOE ISP. I never have this problem when not using the router.

Any thoughts?


View user's profile Send private message
New Forum Member
New Forum Member

Joined: Jun 09, 2005
Posts: 7

PostPosted: Tue Jun 14, 2005 12:45 pm    Post subject: Reply with quote Back to top

Hi Ronin,

Not much new to report, here's what I've got:

I have (for now) gotten my RT31P2 to behave properly, following another session of these steps:

1) Hard reset the router (Hold the reset button in for 30-45 seconds)

2) Clone my laptop's MAC address on the RT31P2 (I continue to think that this step is unnecessary, but have not verified) - I can provide more detail here if you need it as to how to do this

3) Do a reboot of my cable modem and the RT31P2 -- unplug both, wait 30 seconds or so, plug in the cable modem, wait for all of its lights to go on, then plug in the RT31P2.

I've had this procedure work sometimes when the phone light is out, and fail sometimes. I haven't convinced Vonage yet to send me a new router, and they seem to be **ignoring** (!!!) all of my emails now, incredibly enough.

Will report back if I have more info, and any advice is still appreciated.


[edited to fix Ronin's name]

Last edited by Phaedrus1313 on Tue Jun 14, 2005 1:42 pm; edited 1 time in total
View user's profile Send private message
Vonage Forum MVM
Vonage Forum <b>MVM</b>

Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jun 14, 2005 1:24 pm    Post subject: Reply with quote Back to top

Push for the new router....I had the same issue, and they offered to send me a new RT back in Jan at the drop of a hat...
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New Ronaldcup
New Today 9
Yesterday 4
Total 100371

Who Is On Site
Visitors 161
Members 0
Total 161

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.71
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.87 Seconds and 462 Pages In The Last 60 Seconds
The Vonage VoIP Forum