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PostPosted: Fri Jun 10, 2005 9:35 am    Post subject: RCN transfer to Vonage, experience and advice Reply with quote Back to top

My experience with transferring from RCN to Vonage is like that of many others here. To get right to the point the problem was with RCN.

I submitted my paperwork, verified it was received then waited the minimum 20 days only to find RCN had rejected the transfer.

When I contacted RCN I was told there was a "lock" on transfers to prevent slamming.

I was then told they could not remove the lock because the number had originally been transferred to them from another carrier. The rep said I would have to first transfer the number back to the original carrier and then transfer the number to Vonage. Sounded like complete BS to me so I hung up and called back.

This time the rep opened a ticket to remove the freeze without issue.

I called Vonage support, gave them the RCN ticket info and requested they resubmit the transfer.

That was 10 days ago. Yesterday RCN approved the transfer. Today my number was switched to Vonage.


My advice to those transferring from RCN.

1) Before you submit your transfer paperwork to Vonage, call RCN and request they remove the anti-slamming freeze on your account. Get the support ticket number and the account rep's name.

2) Include the RCN ticket info when you submit the transfer info to Vonage.
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