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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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On Jul 17, 2016 at 23:42:46


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awt76120
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PostPosted: Fri Jun 10, 2005 8:13 am    Post subject: Connectivity issues with Charter ISP Reply with quote Back to top

Hey all,

I recently moved and in doing so was forced to switch ISP's (from Comcast to Charter) In doing so we were given a new modem and all and when I hook my computer and Voip box to the net I am able to get one device on line at a time. Either the computer will connect or if the Voip box establishes a connection first then I have phone service and no internet on the computer.

My set up is, The charter cable to a Ambit U10C018 modem which is connected to m ylinksys switch model EZXS55W From there I have the Voip box and the computer hooked up to the switch. Ive tried power cycling the modem and the linksys switch as well as trying to fight the issue with my ISP, Linksys and Vonages respective customer service departments to no avail.

The only thing that has changed in this set up as opposed to the one I had with Comcast is the actual modem and the ISP provider. Any help or insight would be greatly appreciated. Thanks in advance....
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reebok
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PostPosted: Fri Jun 10, 2005 8:41 am    Post subject: Reply with quote Back to top

are you using dhcp on your network? and are the devices set up for dhcp? sounds like a possible ip conflict. I know you haven't changed anything per se, but moving (and therefore having the devices powered down for an extended time) could have lost any settings you had before.

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awt76120
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PostPosted: Fri Jun 10, 2005 9:36 am    Post subject: DHCP....? Reply with quote Back to top

While I am not sure if I am using DHCP I would have to say that the system is because when I go into the ip configuration screen and release all and renew all, it will drop the old IP address but when it goes to renew it, it will time out and give me a DHCP server error. So I guess I am running some Type of DHCP. But I really have no clue, nor do I really understand what DHCP is. And BTW I switched back to my previous modem which is a Motorola Surboard 5100 and I STILL have the issue...
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linnym
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PostPosted: Fri Jun 10, 2005 9:40 am    Post subject: Charter Reply with quote Back to top

Your problem is you are using a switch. You need to use the router feature of your Phone adapter or if it does not have it then you need a router.
Charter gives out only 1 IP address per customer unless you call and order another for about $10.00 extra per month.
you need the router to have that one IP issued to it and it will then DHCP the others to your computer.
So it would be connected as: cable modem, router, computer. Or cable modem, router, phone adapter/computer.
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reebok
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PostPosted: Fri Jun 10, 2005 9:42 am    Post subject: Reply with quote Back to top

oh wait, you have a switch...that may be the problem. were you paying for two ip's with comcast? sounds like charter is giving you one ip and you don't have a router in front to handle multiple devices.
you also should explain what "voip box" you have.

edit: doh, too late.

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awt76120
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PostPosted: Fri Jun 10, 2005 10:02 am    Post subject: So a router is where its at huh? Reply with quote Back to top

So what your saying is that a router as opposed to a switch should fix this problem? I do know that at one time I was paying for two ip addresses with Comcast but when we cut down to one computer we cancled the second ip. I know that after we had cancled the second IP the switch was working with the computer and the Voip box. (BTW my Voip box is the Linksys PAP2 Adapter) But in any case you all are suggesting that I drop the Switch and go with a router? What is the diffrence? As I understand they both should function the same when it comes to assigning ip addresses. Plus when I called Charter their customer service reps informed me that they do NOT issue static ip's and that the service I subscribe to (3mb service) has the ability to support 5 revolving ip addresses. so why should this switch not be able to support the two devices?
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linnym
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PostPosted: Fri Jun 10, 2005 1:17 pm    Post subject: Charter Reply with quote Back to top

First off I would like you to know that I was a modem installations supervisor/trainer for 4 1/2 years for Charter Communications and second off MOST of Charters Customer Service Reps and their own Technicians (I was sub-contracted) don't know much. This I can tell you because of the MASSIVE interactions I have had with them. Heck, I was even trying to teach their tech's the how to's and believe me it wasn't easy!
Anyway, as far as your Comcast when you said that you had them delete your extra IP address, they must have not reprovisioned your modem for only one IP thus you still had access to both.
And they are correct when they say that the addresses are not "static" but you will have that address for up to 6 months before the system will issue you a new one. Here in Charter you can have a static ip but you will have to have a commercial account.

Routers, switches and hubs are not the same.
A switch is a device that can remember the routing table of your network so that when information comes in it can direct it to the recipient. A hub will broadcast the info to everyone every time slowing the network down. These allow more computers on a network at a time.
A router has what is known as a DHCP server built in which will assign an IP address to your computers as they are hooked up. There are "Public" and "private" IP ranges, Charter will issue you a "public" IP that will be issued to the router. Then the routers DHCP server will then issue your computers a "private" IP address. This is to keep tabs on who has what when dealing with the internet. Private IP addresses cannot be accessed via the internet just by other computers on your internal intranet when allowed by the administrator.
This is similar to street addressing. A single family house will have a "static" address receiving mail directed to it.
Then you have an apartment building with a "static" address but with many "private" addresses within.
So the single family house is directly connected and the apartment is too but has to have something in place to redirect the mail to the individual apartments thus needing a router so to speak to accomplish that tasking.
So your network will need to be set up as the apartment example.
Simply, yes you need a router or pay for that extra IP address. But you see the "PIG" isn't going to be free with this information so that they can get that extra $10.00 a month out of you.
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awt76120
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PostPosted: Fri Jun 10, 2005 4:32 pm    Post subject: Thanks Guys.... Reply with quote Back to top

Linnym and Reebok,

Thanks so much for the help and information. I guess this weekend I'll be buying a router and seeing if that will solve this issue. Thanks for the info and the help. I will post a follow up after the router is hooked up and let you all know how it turned out.

Thanks again....
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