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huh
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PostPosted: Thu Jun 09, 2005 10:37 am    Post subject: Why is service not available in the "white" states Reply with quote Back to top

I'm wondering why Vonage is not available in Montana, Idaho, Wyoming, and Alaska? Are there plans to move into those areas?
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taylor2767
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PostPosted: Thu Jun 09, 2005 10:41 am    Post subject: Reply with quote Back to top

I think it has alot to do about economics. Those states are probably the 3 least populated states in the US.
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huh
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PostPosted: Thu Jun 09, 2005 10:44 am    Post subject: Reply with quote Back to top

They are on the lower end of populous states, but that's a bad reason not to even consider going there. Maybe a rep can post their thoughts because real people do live in those very real states.
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Woof
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PostPosted: Thu Jun 09, 2005 11:28 am    Post subject: Reply with quote Back to top

ya no kidding. I have relatives in MT and ID and I would quickly add a vitual number for them if they had Voange available there. But I guess my additional 10bucks a month isnt enough to cover the expansion. Embarassed
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PostPosted: Thu Jun 09, 2005 4:51 pm    Post subject: I am a Vonage Tech Support specialist. Reply with quote Back to top

In response to your question about why there is no service currently in the "white states", meaning the states where there is no orange indicator on our site as to us associating service with, the fact is, there is currently just no AREA CODES that we offer locally out of those states. This means we currently do not have a presence with a CLEC in your local area... or "rate center" from whom we purchase area code and prefix listings from. This continues to change with every day that passes, and we always are updating our databases with more area codes frequently. You may still purchase and use the Vonage service, you just will not have a local number to your area code currently. I know this poses an inconvenience for your family and friends who might be calling you, but we are working hard on aquiring new area codes soon. I hope this clears up any questions.
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Sidewinder
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PostPosted: Thu Jun 09, 2005 8:22 pm    Post subject: Other VoIP available in WV not Vontage Reply with quote Back to top

I just signed up for Vontage and then tried for a virtual phone number in 304 area code - not available. So I tried Lingo with the same request - seems that it is available from Lingo. So, do I cancel the Vontage and go with Lingo? Vontage rep, what do you say?
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randym431
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PostPosted: Thu Jun 09, 2005 9:23 pm    Post subject: Reply with quote Back to top

It took awhile to get to iowa, but they finally did. I wondered more if it isnt tied to the % of high speed internet users. If a state has poor high speed service or users, Vonage would be useless.
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PostPosted: Fri Jun 10, 2005 7:50 am    Post subject: Reply with quote Back to top

Sidewinder: why do people call Vonage Vontage? the t isn't anywhere close to the n or a so it's a deliberate spelling, I just never have understood why.
and isn't that decision up to you? if you were in sales and someone said "should I go with your company or a competitor?" what would you say?

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PostPosted: Fri Jun 10, 2005 9:14 pm    Post subject: Reply with quote Back to top

its because the majority of those states do not have high quality broadband, or mostly remote areas which supply satellite connections only. therefore the cost of going into that market -vs- the profit we would make is not a big difference (from my point of view)
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PostPosted: Sun Jun 12, 2005 11:39 am    Post subject: Reply with quote Back to top

Quote:
I'm wondering why Vonage is not available in Montana, Idaho, Wyoming, and Alaska? Are there plans to move into those areas?


You forget Hawaii!

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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