I don't know if this was my 5th or 6th CS Rep, but I finally got this issue resolved. Persistence must be the key. The rep I spoke with insisted that my phone was not working properly and the router was good. After calming myself, I insisted he play with the settings one more time. He turned the frequency down to 30. On the same restart, he also adjusted the waveform from sinusoidal to trapezoidal I believe.
And hallelujah it works!! Not only that, I also plugged in my Siemens 2420 and it works too!!! Anyone want to buy a phone? LOL!
So for all those interested, my setting for the TRU 8860 and Siemens 2420 are now:
Voltage= 90 Frequency = 30 Waveform = Trapezoidal (I believe)
Hope this helps someone skip all the misery I've had to get to this point. Thanks for all those who helped out as well.
paul248 Vonage Forum Evangelist
Joined: Nov 25, 2004 Posts: 646
Location: Mountain View, CA
I would think that a phone company tech person would know something like that or have it in their database. Mine was set at 100Hz up to last night. And if I hadn't insisted it still would be, this tech claimed he had no control over those settings.
Thanks paul248. I'll bet "20Hz @ 90" would have been a good place to start a long time ago. Do you know anything about the waveform? I did some Google searches last night and most of what I found was too technical for me. What' the norm sinusoidal or trapezoidal? I know it is a difference in shape of the waveform, but why would you use one over the other?
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