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jdrohen
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PostPosted: Tue Jun 07, 2005 1:55 pm    Post subject: 911 Regulation Reply with quote Back to top

We have a CallManager cluster with 1000 phones on a military installation spread across a large campus. When 911 calls are placed the info the PSAP gets is from our main number, not the individual user. I’m trying to find some regulations, FCC or DoD, that deal with PBX type systems that don’t have DID numbers and what is expected of them in regards to 911; i.e. are building and office numbers and extensions expected? Does anyone know some links to information on those subjects?

Thanks,

Jesse
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scerruti
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PostPosted: Tue Jun 07, 2005 2:59 pm    Post subject: Reply with quote Back to top

I don't believe that FCC regulations would apply unless specified by the DOD.

Here is some Air Force information:

Quote:
23. Air Force Instruction on 911 and Enhanced 911 (E911).
23.1. Installations will implement a single number to dial for all emergency services (e.g., police, fire, and medical emergencies).
23.1.1. Continental United States (CONUS) installations (to include Hawaii and Alaska) will use 911 as the emergency response number.
23.1.2. Overseas installations will use 911 as the emergency response number unless this conflicts with other host nation emergency response number dialing plans. If a conflict occurs, the MAJCOM/SC (or equivalent) may provide a waiver, in writing, to the host base. If a waiver is warranted, the host MAJCOM should ensure that an adequate customer education program exists at the waivered location to educate all assigned personnel on the procedures for emergency response notification.
23.2. CONUS installations (to include Hawaii and Alaska) should migrate to an E911 system by either an intergovernmental agreement with the local E911 emergency response system or by implementing a campus-type E911 emergency response system.
23.2.1. Campus-type E911 systems installed on the host base will comply with all local, county, state, and federal regulations related to installation, service, operations, and certification requirements of emergency response systems. Standards for emergency response systems may be viewed at the National Emergency Number Association, http://www.nena.org/.
23.2.2. CONUS installations (to include Hawaii and Alaska) should ensure 911 calls from base housing, dormitories, and other commercial numbers on installations are routed to the proper emergency response center.

source


Note the link to NENA for standards.

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kenn10
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PostPosted: Tue Jun 07, 2005 5:23 pm    Post subject: Re: 911 Regulation Reply with quote Back to top

jdrohen wrote:
We have a CallManager cluster with 1000 phones on a military installation spread across a large campus. When 911 calls are placed the info the PSAP gets is from our main number, not the individual user. I’m trying to find some regulations, FCC or DoD, that deal with PBX type systems that don’t have DID numbers and what is expected of them in regards to 911; i.e. are building and office numbers and extensions expected? Does anyone know some links to information on those subjects?

Thanks,

Jesse


Most modern PBX manufacturers can provide handling of 911 calls in a couple of fashions: One requires that each building have a line or two from the local phone company and route 911 calls from that building to those lines so that the 911 Center will get the correct address. Another way is to use an adjunct which has trunks to the LEC to properly deliver correct E911 info down to the address, suite, room number, etc.

If you have a Cisco Call Manager system, good luck. If you have an Avaya Communications Manager system, there are a number of options.

One final alternative is if the system being used can send individual caller-id (that is the complete 10-digit number) of the the individual extension. The phone company will place that 10-digit number into their 911 location database for a fee.

Hope that helps a little if the NENA regulations aren't binding on PBX systems.
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gtanis
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PostPosted: Tue Nov 08, 2005 7:30 pm    Post subject: Cisco and e911 Reply with quote Back to top

There are some states that have e911 laws today (I know Illinois is one) and with you Cisco CallManager you can set up 911 calls to deliver the correct location information (ELIN) or to have this done dynamically you should look at the Cisco Emergency Responder. The CER also gives you secondary notification so you will know when someone dials 911 and know where they called from before the PSAP sends help.
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