Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
Speciality whole
food shops and
ethnic based
supermarkets are
able to offer some
...

In The Forum:
Vonage
Topic:
Cheap MLB Jerseys From China
On Jul 24, 2017 at 11:09:24

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
gncab
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 09, 2004
Posts: 10
Location: Angeles City, Philippines

PostPosted: Tue Jun 07, 2005 12:10 pm    Post subject: Call Centers - Indian & Philippine Reply with quote Back to top

I was informed last night after I could not get the Indian call center rep to give me a straight answer to a simple question that Vonage has call centers in both countries. I have done a search on this from other forum members and find that all have similar complaints.

I thought I read somewhere that Vonage would not be doing this as most companies that do this get very negative feedback. If Vonage is doing this to cut down on complaints about long waits for customer service reps then it will back fire on them for sure.

I have been living in the Philippines for 26 years and have had numerous Philippine employees over the years. They can speak English at a comfortable level and a lot of them can quote you the English language rules better than I know them. But I have noticed most of them that have learned their English in the local schools are very weak when it comes to conversational English. If they grew in a two language home like my kids did then this tends not to be a problem.

If you try dealing with their customer service personnel at the Philippine cell phone companies forget it. They have their little script that they keep repeating incessantly like "we are sorry for this problem" or "no problem we will make note of that and get back to you". They never do unless you demand to get the name of their supervisor and then I will get a call back from the supervisor. At this level they are usually pretty good but then their hands are tied by the bureaucratic nature of the way these companies are run. I would say it usually takes me 3 and 4 times longer to solve a problem with them versus a US customer service rep.

I hope that this is only an interim measure until they can get US workers trained and on the job. I believe myself and many others will look elsewhere for Voip service if they use them on a permanent basis.
View user's profile Send private message
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Jun 07, 2005 2:08 pm    Post subject: Reply with quote Back to top

Why pay a US CSR 14.00/hr when you can pay someone in india 1.00/hr or less. All the jobs are going overseas. Deal with it.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
View user's profile Send private message
Hank
New Forum Member
New Forum Member


Joined: May 20, 2005
Posts: 7
Location: Wisconsin USA

PostPosted: Wed Jun 08, 2005 7:04 am    Post subject: customer service quality Reply with quote Back to top

AMEN to that...for two months I have been trying to get my phone number transferred and keep getting "the same script." Vonage appears to be making a ton of money..why not quality customer service...I love the features,etc but paying for two phone companies,having the people who purchased my house angry at us because they cannot get phone line or 911 service because I have to keep account open with original company to keep phone number...fcc in america says phones companies do not have to share their lines so my company cannot port the number..thus switch to Vonage...recently Vonage has been saying my company is dragging their feet which is not the case..please take the canned script away from these guy's and let them talk to us and get matters resolved..it even has gone so far as Vonage not giving my company information because I believe they actually do not understand and go to their script Sad Question
View user's profile Send private message Send e-mail
Hank
New Forum Member
New Forum Member


Joined: May 20, 2005
Posts: 7
Location: Wisconsin USA

PostPosted: Wed Jun 08, 2005 7:13 am    Post subject: u.s. $14 hr..India $1 hr Reply with quote Back to top

When you always go for low price you get what you pay for and in this case it is o so true Exclamation
View user's profile Send private message Send e-mail
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Jun 08, 2005 11:08 am    Post subject: Reply with quote Back to top

I dont even bother calling CS anymore. I never have any Vonage issues anyway. I do call from time to time so they can push new firmware and usually get an american on the line after about 50 minutes Rolling Eyes As for the india/indonesia call centers, alot of companies such as DELL stopped outsourcing due to customer complaints. I refuse to call microsoft tech support anymore due to the fact that everyone speaks broken english and after 4 calls one day I could not understand all 4 of them.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
View user's profile Send private message
-aShLeYdEiRdRe-
New Forum Member
New Forum Member


Joined: Apr 20, 2005
Posts: 7

PostPosted: Wed Jun 08, 2005 11:41 pm    Post subject: Reply with quote Back to top

It's true that Vonage has offices worldwide. The DIRECT SALES department is in the Phillippines. I just want to clarify that we are not handling calls for existing customers. The only time that you may have talked to us was when you inquired or signed up for the service.

_________________
Deep into that darkness peeking, long I stood there, wondering, fearing, doubting, dreaming dreams no mortal ever dared to dream before...
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.42 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum