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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Tue Jun 07, 2005 10:23 am    Post subject: Lost a month of my life Reply with quote Back to top

Well I was very excited when I checked the Vonage website and it finally said local numbers were availible in my area. I quickly signed up and sent in my LNP form.

A month later, nothing had changed. My status was still "Waiting for response from carrier." Ok, I've read the posts here, so I'm not worried. I send an email just to prod them along. The next day I have Vonage's response in my inbox.

"I am contacting you in regards to your number transfer. We did
receive your request however we currently do not offer number
portability in your local area. We are continually expanding our
market availability and plan to offer this option for all Vonage
customers. Please check the website for your number if we start
offering service in your area code or if we add new numbers in your

Huh? Why not tell me this when I sent my request in?

So I call in to cancel my acct. After being on hold for half an hour, the rep (who was very friendly, wish I remembered her name) thinks its a mistake and in fact they will be able to port my number.

Great! I'll wait. Another half hour on hold while she checks and suddenly her Supervisor determines that NO, they cannot do it because the company that they use to do the porting that could do it, doesnt service my area yet.

Ok, that stinks. Please cancel me and credit me for the month that I couldnt use the phone. The very helpful rep agrees, but has to transfer me to another dept for that. Well after another 10 minutes I had to take another call. Sheez, who knew I'd have to block out a couple hours to cancel a service that only took minutes to sign up for.

Well I call back the next day and its like I'd never called. Had to go through the same story and this time it seems like they dont want to credit my acct. The rep today was very short with me and when I asked about being credited, she suddenly transferred me to another dept w/o any warning. (Naturally I was on hold during this transfer.) And while on hold, emails start pouring in:

You are authorized to return the device listed below.
Your RA# is *****************

Device: Linksys RT31P2
Mac Address: ************************
Serial Number: *************************

All returns must include the original manufacturer's packaging,
manuals and cables or any applicable credit will be reduced.

Device(s) must be returned within 14 days of the issuance of the RA#.
If the device is not returned within this timeframe, your RA# will
expire and you may be charged the full price of the device or a
disconnect charge of $39.99 depending on the situation.

Followed immediately by this one:

Account Number: *********************
Amount of Transaction: $41.19

Dear Greg,

Your Vonage DigitalVoice service has been cancelled and a final charge of $41.19
was issued to your credit card on 06/07/2005.

Wow! I knew I'd been on hold awhile, but FOURTEEN days have already passed? PLUS, I'm responsible for the shipping charges to return the equipment.

Now, Vonage has billed my credit card somewhere in the neighborhood of $100 and I have only made a couple of calls to test the install.

After explaining my whole story again the yet another rep that finally came on the line, she explained that she would have to email a request to ANOTHER dept to see if I can get any credits issued to my acct.

I'm supposed to get a response in 48 hours from that dept, so I'll keep you posted. I'll have to say that I'm a little put out that they are so quick to bill me for equipment that I've barely used and will return at MY expense, but getting anything back from them is like pulling teeth.
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Tue Jun 07, 2005 5:57 pm    Post subject: Update Reply with quote Back to top

Here's the reply I got this afternoon. No mention of being credited for the time I couldnt use the phone. Or even and explaination why they charge in advance for the equipment.

(Just to note, it wasnt my email, it was the CSR so I have no idea what was exactly passed on to Tlong)

Dear Customer,

Thank you for contacting customer care. In response to your email, we
are unable too provide you with a return label for the equipment. As
per the terms of service, once an account is terminated, the customer
is responsible for shipping back the device. Once the device is
returned2 to us, we will then credit back the $41.19 termination fee to
your credit card. Thank you.

Customer Service
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