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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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neilsly
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Joined: Jun 04, 2005
Posts: 4

PostPosted: Sat Jun 04, 2005 4:27 pm    Post subject: escalation? Reply with quote Back to top

February 8, 2005 Awaiting Letter of Authorization
February 8, 2005 Letter of Authorization (LOA) Received
February 8, 2005 Transfer Sent to Carrier


Today being just shy of 4 months later I'm pretty much fed up with it. I've called and e-mailed so many times I can't even remember. Every time it's the same deal. The first couple of calls I just got transferred to someone who said they didn't know when and they couldn't tell me why; eventually that got moved to a ticket being opened and someone would contact me in 48 hours, after about 3 of those and no calls I just gave up. Every e-mail I send gets replied with the same form letter saying they don't know, blah blah blah. Eventually I sent an e-mail compiling that I kept getting the same form e-mail to which they simply switched the paragraphs around and sent it back.

If it weren't for the money that I've paid out to Vonage over the past 4 months I'd just give up, cancel everything, and just get a real darn telephone line again (porting from packet 8 to Vonage) but now with so many broken promises and such poor customer support I'm determined to get either my number ported (soon) or every dime I've ever sent Vonage back.

Are there any sure fire ways of escalationg my problems? I've asked for managers, supervisors, etc and I still can't get a straight answer.
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sbmlat
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Joined: Jan 10, 2005
Posts: 69

PostPosted: Mon Jun 06, 2005 9:45 am    Post subject: Reply with quote Back to top

I am in same boat. I did the same thing as you mentioned. I am on the verge of cancelling the LNP (porting from SBC) Evil or Very Mad

January 19, 2005 Awaiting Letter of Authorization
January 20, 2005 Letter of Authorization (LOA) Received
January 20, 2005 Transfer Sent to Carrier

_________________
Vonage User Since: January 6, 2005
ISP: Charter
Vonage Hardware: Linksys RT31P2
Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
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jsmwarrison
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Joined: Feb 16, 2005
Posts: 17

PostPosted: Mon Jun 06, 2005 11:59 am    Post subject: Re: escalation? Reply with quote Back to top

neilsly wrote:

Are there any sure fire ways of escalationg my problems? I've asked for managers, supervisors, etc and I still can't get a straight answer.


I think I finally got my LNP escalated. Now every time I call the LNP department the first thing they say is that my account was escalated on May 25th.

The way I did it was to emailed the CEO 'jeffrey.citron@vonage.com' and Cc 'dslreports@vonage.com', 'numbertransfer@vonage.com' and 'tier3-tickets@vonage.com'
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walt
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Tue Jun 07, 2005 12:04 am    Post subject: Reply with quote Back to top

I signed up on February 15, 2005, and am still awaiting my phone number transfer from SBC to Vonage.

It appears to me after twelve phone and email contacts since then with Vonage that they are unable to execute a phone number transfer from SBC to Vonage.

I really don't care whose fault it is, I just want it completed.
I have Vonage service on a single phone, and have used it successfully for outgoing long distance calls. Vonage has also credited me three of the four months of service, so they appear to "mean well", but I want my number transferred and my SBC account terminated.

I'm beginning to believe that's never going to happen, and I will have to terminate SBC myself, and send "New Phone Number" notices to all of my friends, family, and business partners.

That's just stupid.
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walt
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Thu May 11, 2006 8:57 pm    Post subject: Phone number transfer held up by LDTS slam block Reply with quote Back to top

walt wrote:
I signed up on February 15, 2005, and am still awaiting my phone number transfer from SBC to Vonage.

It appears to me after twelve phone and email contacts since then with Vonage that they are unable to execute a phone number transfer from SBC to Vonage.

I really don't care whose fault it is, I just want it completed.
I have Vonage service on a single phone, and have used it successfully for outgoing long distance calls. Vonage has also credited me three of the four months of service, so they appear to "mean well", but I want my number transferred and my SBC account terminated.

I'm beginning to believe that's never going to happen, and I will have to terminate SBC myself, and send "New Phone Number" notices to all of my friends, family, and business partners.

That's just stupid.
I should have posted long ago, but it turned out, for me, that my phone number transfer from SBC to Vonage was held up by a Long-Distance Telephone Service slamming block that I requested many years ago.

I forgot that, long ago, when the LDTS slamming scare was news, I requested an LDTS slamming block from SBC. That apparently also prevented Vonage from transferring my number as I requested. Shame on me for forgetting, but it took Vonage over 5 months to figure that out and transfer my number successfully. They credited my Vonage account for all those months, and also credited three months of my local SBC service.

I still had to call SBC and AT&T several times over the following three months to get them to stop billing me after my number had been switched and I stopped using SBC land-line service.

Since then, I've referred two friends to Vonage, and received two-months service credit for each referral. I'm happy with Vonage.
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neilsly
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Joined: Jun 04, 2005
Posts: 4

PostPosted: Thu May 11, 2006 9:43 pm    Post subject: Reply with quote Back to top

well, eventually mine got switched, I'm not for sure how long it took because they've taken it off of my account info online but it was around 6 months.

e-mailing all of the addresses above helped I'm sure and contacting everyone on [web]http://www.vonage.com/corporate/about_management.php[/web] helped as well, but I think what really helped was contacting

Nicole Sherman
732.226.3956 nicole.sherman@vonage.com

in the PR department and also

Press Inquiries
Phone: 732-226-3956
Email: publicrelations@vonage.com

telling them that if I didn't get it fixed within 48 hours I was going to the consumer action people at the local newspaper and local television station with my problems and vonage's lack of response. This was about a year ago when Voip was a big buzz word and getting a lot of press time...... needless to say my number was transferred with in about 36 hours. Nothing like the threat of getting knocked down in the press to get people to notice.
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walt
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Joined: Jun 07, 2005
Posts: 3

PostPosted: Thu May 11, 2006 9:49 pm    Post subject: Reply with quote Back to top

Agreed, emailing those addresses cited above helped speed my phone number transfer along, too.

Just today I got a letter via USMail (same as the email I received), offering buy-in to the Vonage IPO via the Directed Share Program: http://www.vonageipo.com/

Have to figure out how such a risk might (or might not) fit into my investment portfolio...
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