One person cannot dial in

Posts: 9 · New Forum Member Joined: Jun 03, 2005 Posts: 9

Hi,

Had it for a few days now and very impressed.

Have had many people call me from BT lines, company PBX, vodafone, Orange and O2 mobiles no problem.

One person with a BT line for some reason is getting unobtainable - the continuous tone.

Has anyone else found this?

Posts: 9 · New Forum Member Joined: Jun 03, 2005 Posts: 9

Both people live very close to me, so are probably on the same exchange. The third is my own BT line, which I now realise has never worked !!!

Other people in the same dialling code, but a different town (so different exchange) have no problem.

Posts: 10 · Vonage Forum Associate Joined: Mar 26, 2005 Posts: 10

I'd ring Vonage and tell them the exchange you're on, and tell them that there's a problem. They can then sort it out from there relatively easily. Might be worth giving BT a call too and letting them know. Seems like there's a problem in the number translation settings between the BT network and Vonage's network.

Posts: 55 · Posted: Mon Jun 13, 2005 6:00 pm Post subject:

yeah you would need to call Vonage and let them know you are having problems calling into your line from local lines in your area

if could be that you exchange might not have been updated to allow dialling into the Vonage prefix your on

these issues are usually resolve very quick Smile

Gordy.

Posts: 9 · New Forum Member Joined: Jun 03, 2005 Posts: 9

It is now fixed, it took 3-4 days, but that was mainly BT's fault.

I must say the service I received from Vonage was EXCELLENT.

Thanks all,

Joe.