Posted:
Fri Jun 03, 2005 12:49 pm Post subject: Having difficulty porting from local carrier - try this.
866-362-2567 Call Focal yourself. I called them, explained my situation. In a display of *good* customer service, they handled it personally, and I have a confirmed transfer date of 6/13. I have been wresting with Vonage since January!!!
What a circus. Vonage doesn't have the first clue about customer service surrounding number portability.
I just called Focal and was given to a gentlemans name of Gregor who is some sort of management position but had to leave a VM. Will see if he calls back and what happens. Thanks for the tip!
_________________ Vonage User Since: January 6, 2005 ISP: Charter Vonage Hardware: Linksys RT31P2 Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
Vonage is not a tellecommunications company like your local and long distance carriers... so, your local phone company is not required to cooperate with requests for number transfers as obligated by the FCC. Soooooo, Vonage hired focal, a telecommunications company, to be their third party transfer agent. The local tele companies are required to respond to Focal's requests for number transfers... They are actually the ones that do the magic.. that is why you need to call them. Vonage doesn't know anything... and your local company doesn't want to transfer. So get Focal in action and you are golden.
I thought Vonage uses XO Communications for the LNP transfers.
_________________ Vonage User Since: January 6, 2005 ISP: Charter Vonage Hardware: Linksys RT31P2 Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
I thought Vonage uses XO Communications for the LNP transfers.
Vonage uses several CLEC's throughout the country, not just Focal or XO.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Vonage uses several CLEC's throughout the country, not just Focal or XO.
That's correct. That's why I was confused with Focal stuff.
I am sure my LNP is going via XO. I appreciate if anybody could give me XO's customer support number.
_________________ Vonage User Since: January 6, 2005 ISP: Charter Vonage Hardware: Linksys RT31P2 Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
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