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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

If you had to do it over would you get vonage again?
Yes
75%
 75%  [ 33 ]
Nope
25%
 25%  [ 11 ]
Total Votes : 44

Author Message
SDShaun
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 02, 2005
Posts: 18

PostPosted: Thu Jun 02, 2005 10:56 pm    Post subject: So how good is it really? Reply with quote Back to top

I have been sitting on the fence between Time Warner and Vonage for a while. So here are my questions, How good is Vonage really? Assuming you get it set up perfectly, is it as good as a normal phone? Can I tell the difference or can people tell I am on it?
I already have a cable modem and Linksys router, so do I need to buy anything or does Vonage supply it all to me?

Thanks in advance…
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rickp3131
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Joined: Apr 21, 2005
Posts: 6

PostPosted: Fri Jun 03, 2005 1:59 am    Post subject: RE: So how good is it really? Reply with quote Back to top

I've been with Vonage about a month and I'm very impressed. I'm a firm believer in you get what you pay for and figured there would be tradeoffs for not having the traditional phone service however, I'm more satisfied with Vonage then with my previous carrier MCI. Here are some pros and cons to consider.

Pros:
*A ton of calling features many of which land line companies charge extra.
*Terrific phone quality.
*Reliable. My service hasn't been unavailable over the past month.
*Nice web interface that includes incoming and outgoing activity.
*I'm saving $50 a month with Vonage.

Cons:
*Tranfsering from another carrier is time consuming. Mine took 2 months which seems about average. Vonage says a minimum of 20 days but expect it to take longer.
*Many may disagree with me on this point but setting up the phone router with a wireless network is confusing. It took me 3 days to configure the phone system with my wireless router. I spent a lot of time on this forum reading postings from others having the same problem. This forum is very helpful.

In summary, I recommend Vonage.

Hope this helps.

Rick.

_________________
Rick P.
Vonage subscriber since May 2005
InsightBB
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SDShaun
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 02, 2005
Posts: 18

PostPosted: Fri Jun 03, 2005 2:05 am    Post subject: Reply with quote Back to top

Rick,

Thanks for your comments
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Fri Jun 03, 2005 5:11 am    Post subject: Reply with quote Back to top

I am not sure of your area, but Vonage is almost 50-percent cheaper than the TW Voip. The only difference I have found is that when you have cable or internet problems, TW makes your repair call alot faster than if you do not use their Voip service.

I guess they do not wish to get "in deep" when someone says that they were unable to dial emergency services because their cable connection (TV or Internet) was not working,

Just a thought.
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OldSnipe
Vonage Forum Master
Vonage Forum Master


Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Fri Jun 03, 2005 9:47 am    Post subject: How Good is Vonage Reply with quote Back to top

Quote:
How good is Vonage really? Assuming you get it set up perfectly, is it as good as a normal phone? Can I tell the difference or can people tell I am on it?

I have had Vonage since January this year. I was attracted by the 800 number as I am the Secretary of NAFTS, a small but national veterans organization. I have had no problems with it. There is a little latency with it similar to a cell phone.

I ordered it from Vonage, they sent me the telephone cachinkus, I took it out of the box, plugged it in between the modem and router and it started working. No problem there. Nothing to buy except another cheap phone. I like it! ... BUT... I voted no on your poll because my area code is not available when I ordered Vonage and still isn't. For that reason I cannot disconnect my landline. I was aware that other Voip companies did offer my area code but was swayed by the Vonage ads and the fact that the CS told me that my area code, 541, would soon be available.

For the small amount of money for a going in cost try it. You will probably like it. It works.

_________________
Snipe
N 43.96674 / W. 121.35427
ISP: Bend Broadband cable connection
Modem: Motorola Surfboard SB5101
Tel. Cachinkus: Linksys v-portal
Who the heck is the Old Snipe? Http://oldsnipe.com knows
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edward2
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 13, 2004
Posts: 16
Location: Canton, GA

PostPosted: Fri Jun 03, 2005 10:01 am    Post subject: Reply with quote Back to top

I have had Vonage service since December and I love it. People cannot even tell that I don't have a landline. Initially I had some phone quality problems but they were due to my ISP. I switched ISP's and now my phone service is great. Thank you Vonage.
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peterwemm
Full Forum Member
Full Forum Member


Joined: Apr 15, 2004
Posts: 42
Location: Danville, CA, US

PostPosted: Fri Jun 03, 2005 12:19 pm    Post subject: Reply with quote Back to top

For us, no, mostly because of Vonage's lack of 'privacy manager' functionality (or failing that, a BYOD option).

Other problems that have bitten us:
* Mandatory 11 digit dialing (now fixed, thankfully!).
* ANI doesn't match callerid. If we call a 1-800 number where they check the ANI, it comes up as some New-Jersey 973 area code instead of a California 925 number. This has caused problems, my bank gets really paranoid about this for some reason.
* Incoming caller-id names are unreliable and sometimes simply wrong. For example, one of my friends homes is a golf club according to Vonage. When they call real land-lines with regular caller-id, it comes up correctly with their name. Caller-id names are simply missing every now and then - even for people we are in regular contact with and have their name show up normally.
* Outages (vonage-specific, not just the usual internet unreliability)
* We got dropped from the phone book and directory assistance even though we marked 'keep name & number in the book' on the transfer LOA.
* Vonage's lack of a 'privacy manager' type system forced us to look for at other solutions and ultimately at an Asterisk pbx for home. Anonymous call rejection doesn't cut it, even if it was available. This lead to our frustration over the lack of a BYOD plan/option. I'd kill for a SOHO priced/provisioned version of vonage's 'Business Plus' plan.

The only reason we even tried Vonage in the first place was because we were moving and wanted to take our number with us instead of changing it everywhere yet again. In retrospect, that was a mistake. We should have changed numbers, stuck with SBC and I would have saved all that time that I burned playing with Asterisk. There aren't enough hours in the day already and Asterisk is way too much fun - I didn't need the distraction.

_________________
Vonage customer since March 2004. Customer of just about every other Voip provider out there too.
Asterisk PBX software, using Vonage softphone. ATA VT1005, rarely used.
ISP: Comcast (8M down, 768K up) *and* Sonic.net ADSL (1.5M down, 384K up) for Voip
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RA695
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 28, 2004
Posts: 17

PostPosted: Fri Jun 03, 2005 1:01 pm    Post subject: Reply with quote Back to top

No complaints here. Number 1

_________________
Vonage User Since: December 13, 2004
ISP: Susquehanna Communications (SusCom)
Vonage Hardware: Linksys PAP2
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peterwemm
Full Forum Member
Full Forum Member


Joined: Apr 15, 2004
Posts: 42
Location: Danville, CA, US

PostPosted: Fri Jun 03, 2005 1:30 pm    Post subject: Reply with quote Back to top

As an addendum to my post.. To be fair, we were reasonably comfortable with the service until we started outgrowing it. It was about then that we realized that there wasn't much room for growth. Vonage caters for the lowest common denominator and that's it. If you need or want more than the basic service that they provide, then you're out of luck. IMHO, Vonage's residential offerings are the most basic of all of the Voip providers.

_________________
Vonage customer since March 2004. Customer of just about every other Voip provider out there too.
Asterisk PBX software, using Vonage softphone. ATA VT1005, rarely used.
ISP: Comcast (8M down, 768K up) *and* Sonic.net ADSL (1.5M down, 384K up) for Voip
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DigitalVoice
Vonage Forum Master
Vonage Forum Master


Joined: Dec 14, 2004
Posts: 162
Location: Phoenix

PostPosted: Fri Jun 03, 2005 3:55 pm    Post subject: Re: So how good is it really? Reply with quote Back to top

SDShaun wrote:
How good is Vonage really?


I suggest you go through http://www.vonage-forum.com/forum10.html

...and see what is missing.

Biggest problems: unreliable connection, dropped calls, no ACR, poor tech support.
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