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PDC
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PostPosted: Thu Jun 02, 2005 8:39 pm    Post subject: Received a bad RT31P2-VD - so far not very impressed... Reply with quote Back to top

This is to just relate my current experience and get some feedback from others - this is NOT a bash on Vonage (as I have yet to use Vonage)

I received my router yesterday - and plugged it in last night. - setup was Comcast RCA modem - RT31P2-VD - Phone 1 - and laptop. The RT31P2-VD was left in default mode. Unplugged the cable modem and then connected everything together. Powered up the cable modem and waited for normal status (for some reason "normal" is with constant cable and pc-link activity - but that's Comcast). Once it was fully operational, I powered up the RT31P3-VD and waited for the power light to become steady (indication of a Linksys router boot completion). I then powered up the laptop and had Internet with no problems. The phone light took a minute or 2 - but finally came on. Tested the phone - I had dial tone and called my cell phone. Then the problems started. I did all this with the router sitting on my desk, so now that everything works I wanted to move it to the shelf with the cable modem and out of my workspace. I never again saw the phone lights or got a dial tone...... Sad

So I called Vonage - after rebooting everything several times, and 1 hour on the cell phone - my laptop battery died. I was then informed that I would need to get a computer up and running and to call back. OK - I didn't have my power adapter for the laptop, and my desktop PC is somewhere in a box since I haven't unpacked yet - my fault - no complaints....

The next day I called Vonage using my cell phone. Another bad thing - my cell phone coverage in this area is terrible. 1.5 hours on the phone and 4 techs later - I am still nowhere. Well I was told the router was talking to the Vonage network, but I still have no joy on my end. The long hold times killed my and my cell phone. I either dropped a lot of calls today, or the Vonage system hung up on me more than once - I blame my cell phone service.

So I pack up the router and run off to work this afternoon. There I plug in to the T1 line bypassing the firewalls entirely and call Vonage from my desk phone. After 30 minutes of holds I finally get a technician that tells me I have a bad router. They are sending me one through DHL overnight. Of course it is way passed being able to ship it out today, so I guess I'll get it Monday sometime.

Hopefully this will all work out - seeing as I've had an active account since May 26 - but no phone to use. Thank goodness I get the first month free - I would hate to be paying for something I can't even use....

So - Has anyone had similar experiences with the Linksys RT31P2-VD router? Does this get better? I would hate to think I need a land line so that I can trouble shoot the Voip system - it would kind of defeat the purpose.

Paul
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runamonk
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PostPosted: Thu Jun 02, 2005 11:52 pm    Post subject: Reply with quote Back to top

I had a similar experience I posted about. It took a little while on the phone with Vonage, luckily only two techs for me but they sent me a new router and it got here today. So far it's working great and no smoke coming out the top of it. Wink
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PDC
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PostPosted: Fri Jun 03, 2005 1:30 am    Post subject: Reply with quote Back to top

That's good to hear...

Hopefully everything will work out - we'll see....

I'll be sure to post my experience...

Paul
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ccaldw6442
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PostPosted: Sun Jun 05, 2005 8:03 am    Post subject: Reply with quote Back to top

Vonage needs to do something about thies recurring problem. I have had the missing phone light issue twice within a month of service. If this happens again after I receive my 2nd replacement router, I will have no choice but to discontinue using Vonage.

What makes matters worse is thier EXTREME LACK of customer service. When you call you have to listen to the recorded welcomes which really SERVE NO PURPOSE AT ALL. Then when you do get connected IN INDIA no less, you are asked the same questions even after explaining you want somethign specific. Then when you are transferred back to USA you are on hold for an ABNORMALLY Long time just to be connected to yet another quite INEPT tech who thinks they know more about everything than you could ever begin to know.

Since this is a RECURRING PROBLEM Vonage needs to SOLVE it instead of constantly re-shipping THE SAME router.


BASH BASH BASH ON!!!!!
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PDC
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PostPosted: Wed Jun 08, 2005 3:02 pm    Post subject: An update Reply with quote Back to top

Just an update - after a failed delivery attempt, I received the new router.

Following the last tech's instructions - I plug the router into my LAN, and then plugged in the power. I waited a couple of minutes - until the Phone 1 light was on and steady. I then plugged in the phone and let the whole thing sit for 5 minutes (without taking the phone off the hook).

After a whole 7-8 minute process (mostly waiting) - I had a good dial tone and could send and receive phone calls.

Now to activate 911 and test it out....

PDC
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runamonk
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PostPosted: Wed Jun 08, 2005 3:12 pm    Post subject: Re: An update Reply with quote Back to top

PDC wrote:
Just an update - after a failed delivery attempt, I received the new router.

Following the last tech's instructions - I plug the router into my LAN, and then plugged in the power. I waited a couple of minutes - until the Phone 1 light was on and steady. I then plugged in the phone and let the whole thing sit for 5 minutes (without taking the phone off the hook).

After a whole 7-8 minute process (mostly waiting) - I had a good dial tone and could send and receive phone calls.

Now to activate 911 and test it out....

PDC


Right on. Since I got my new router things have been working great for me as well. Hopefully all will keep working good for ya. Smile

So far I'm getting my 18 bucks a month worth!
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